Recall · 24V436000
Chrysler recalled 11 models over back over prevention
1,033,433
Vehicles covered
11
Models
20
Model years
June 13, 2024
Filed with NHTSA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- The defect
- Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- What it can cause
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- What the dealer does
- Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.
| Vehicle | Model years | Safety record |
|---|---|---|
| Chrysler Pacifica | 2021 to 2023 | 202120222023 |
| Chrysler Voyager | 2022 | Not published here |
| Dodge Durango | 2021 to 2022 | 20212022 |
| Jeep Compass | 2022 to 2023 | 20222023 |
| Jeep Grand Cherokee | 2021 to 2023 | 202120222023 |
| Jeep Grand Wagoneer | 2022 to 2023 | 20222023 |
| Jeep Wagoneer | 2022 to 2023 | 20222023 |
| Ram 1500 | 2022 | 2022 |
| Ram 2500 | 2022 | 2022 |
| Ram 3500 | 2022 | 2022 |
| Ram Promaster | 2022 to 2023 | 20222023 |
How this campaign compares
At 1,033,433 vehicles this is a bigger campaign than 99% of the 17,828 vehicle recalls with a published size filed from 1995 up to this one. The middle campaign among them covers 471. It covers model years 2021 to 2023, so the oldest vehicles on it were 3 model years old when the defect was reported to NHTSA.
Ram vehicles have been recalled over the back over prevention 9 times before this, most recently in September 2023 as 23V654000. That is not evidence the earlier repair failed.
This site holds the complaint record for all 20 model years the campaign names. Their owners have filed 4,017 complaints with NHTSA, 1,465 of them before this campaign was filed. 116 of those name the back over prevention, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in November 2020, 3 years before this filing.
The vehicles on this campaign carry 87 other recalls published here, the newest being: 26V621000 (steering), 26V584000 (structure), 26V562000 (suspension), 26V528000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Chrysler (FCA US, LLC) with NHTSA on June 13, 2024 as campaign 24V436000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes. Data last checked 2024-06-13.
Independent developer and analyst