CSR

Jeep · NHTSA safety record

2021 Jeep Grand Cherokee

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

399

Complaints

20

Crashes

8

Fires

13

Injuries

0

Deaths

Owners of the 2021 Jeep Grand Cherokee have filed 399 safety complaints with NHTSA between November 2020 and August 2026. The most complained-about system is the electrical system, named in 113 of them (28%). The typical failure was reported at 17,000 miles, the median across the 63 complaints that gave an odometer reading.

NHTSA has issued 12 recalls covering this vehicle.

Recalls (12)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

24V436000 · June 13, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Chrysler (FCA US, LLC) · up to 1,033,433 vehicles across all model years covered · fixed by software update

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

24V132000 · February 22, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
The risk
A loss of vehicle control increases the risk of a crash.
The remedy
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.

Chrysler (FCA US, LLC) · up to 338,238 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

23V577000 · August 14, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
The remedy
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.

Chrysler (FCA US, LLC) · up to 162,713 vehicles across all model years covered

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

23V413000 · June 8, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
The risk
Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
The remedy
Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.

Chrysler (FCA US, LLC) · up to 305,282 vehicles across all model years covered

STEERING:COLUMN

23V352000 · May 18, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
The risk
A loss of steering control increases the risk of a crash.
The remedy
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.

Chrysler (FCA US, LLC) · up to 89,372 vehicles across all model years covered

EXTERIOR LIGHTING:TAIL LIGHTS

22V544000 · July 28, 2022

The defect
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
The risk
A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.
The remedy
Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.

Chrysler (FCA US, LLC) · up to 99,186 vehicles across all model years covered

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

22V284000 · April 28, 2022

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
The risk
An unexpected loss of drive power increases the risk of a crash.
The remedy
Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.

Chrysler (FCA US, LLC) · up to 1,308 vehicles across all model years covered

CHILD SEAT:VEHICLE TETHER ANCHOR

22V180000 · March 24, 2022

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
The risk
A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
The remedy
Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.

Chrysler (FCA US, LLC) · up to 4,586 vehicles across all model years covered

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE

21V950000 · December 9, 2021

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
The remedy
Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.

Chrysler (FCA US, LLC) · up to 36,929 vehicles across all model years covered

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

21V873000 · November 10, 2021

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
The risk
Disabled air bags can increase the risk of injury to occupants in a crash.
The remedy
Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.

Chrysler (FCA US, LLC) · up to 99,255 vehicles across all model years covered

EXTERIOR LIGHTING:HEADLIGHTS

21V797000 · October 14, 2021

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.
The remedy
Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.

Chrysler (FCA US, LLC) · up to 7,082 vehicles across all model years covered

VISIBILITY:REARVIEW MIRRORS/DEVICES

21V729000 · September 21, 2021

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
The remedy
FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.

Chrysler (FCA US, LLC) · up to 69,138 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 399.

ELECTRICAL SYSTEM 113 28%
STEERING 102 26%
ENGINE 60 15%
POWER TRAIN 56 14%
UNKNOWN OR OTHER 55 14%
EXTERIOR LIGHTING 42 11%
FUEL/PROPULSION SYSTEM 37 9%
SUSPENSION 30 8%
LANE DEPARTURE 29 7%
SERVICE BRAKES 28 7%
FORWARD COLLISION AVOIDANCE 25 6%
AIR BAGS 18 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2022 at 106.

2020 2022 2026
2020 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

2 injured

I was driving 45-55mph,closest vehicle was about 4-5 car links in front on me, driving about same speed-when the breaks locked up. I had not hit the break! On my dash where the mph is located it turned red and said BREAK.It made the jeep pretty well come to a complete stop in a second. The seat belt caught my neck,my son (passages) seat belt caught his belt and hurt his stomach, my son (back seat driver side) hit the drivers seat pretty hard. I have now took my jeep into the dealer. No word yet in there findings. This was scary and could have ended very badly. We was fortunate enough not to have wreaked or worse. I don’t know who or where to contact someone about this issue.

NHTSA complaint 11485367. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

On July 14, 2022 I was driving my 2021 Jeep Grand Cherokee L and Stopped for traffic on I-25 when a truck going at high speed rear ended me going about 40-60 MPH and caused me to hit the vehicle in front of me. The air bags failed to deploy. I had NHTSA safety recall 21V-873 done on my vehicle at my Jeep Dealer in May 2022. The Recall repair did not work as the air bags did not deploy when I was rear ended by another vehicle at a high rate of speed. See answers to questions below What component or system failed or malfunctioned, and is it available for inspection upon request? Air Bags How was your safety or the safety of others put at risk? Involved in a serious accident. Air bags did not

NHTSA complaint 11473999, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 13,000 miles

The contact owned a 2021 Jeep Grand Cherokee. The contact that while driving at 35 MPH, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direction and crashed into a telephone pole. The air bags did not deploy upon impact. Due to the failure, the contact hit his head on the front driver-side window. The contact did not seek medical treatment; however, he sustained pain in both his left and right shoulders, and his lower back, and even experienced intermittent vomiting which he assumed to be the result of a concussion. A police report was filed. The contact was unaware if any

NHTSA complaint 11482983, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The

NHTSA complaint 11541958, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Electronic Throttle Control warning light comes on upon starting vehicle while extended crank occurs. When starting car, the push to start feature will not turn over and continuously cranks multiple times. Issue is intermittent- never know when it will happen which makes it difficult to replicate at service center. Took car into 2 mechanics on separate occasions and finally to the Jeep dealership for service. Because issue couldn’t be duplicated- nothing was done. However, recently while driving, same extended crank pattern noise and unstable/rough propulsion occurred while driving on the highway. Same Electronic throttle control warning light came on along with the check engine light. Also

NHTSA complaint 11754729, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
I was driving back from the airport and as it began to get dark, it became apparent I had no headlights. I somehow managed to drive the last two hours home on parking lights and lights from other vehicles.I took it to a Chrysler Jeep dealership Goldies in Huntington, West Virginia. The exam that I put a bulb in the driver side. In the passenger side, the LED portion is still glowing, but is yellow green and they told me it would require a headline assembly which would call somewhere between 1500 and $2000. The bulb alone was just over $500. They told me that the filaments had cracked in the bulb despite no apparent damage to the vehicle. I owned an accurate T from 2008 to 2021 I and it

NHTSA complaint 11752887, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
While driving, the vehicle experienced a sudden, unexpected engine stall and complete loss of propulsion due to a premature failure of the in-tank electric fuel pump. This failure occurred at only 37,000 miles, which is well below the expected lifespan of a major fuel system component. A sudden loss of engine power while operating at speed poses an immediate safety hazard, increasing the risk of a rear-end collision or leaving the vehicle stranded in active traffic. The fuel pump had to be replaced immediately to restore the vehicle to a safe operating condition. The original failed component was replaced by an independent repair facility, and all itemized repair orders and proof-of-payment

NHTSA complaint 11750460, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I had stopped at a red light and the auto start/stop turned off the car. It would not restart. The fault caused it to stay in Park and could not get out of Park to move vehicle. This not only caused a road hazard but made me and others unsafe. The cause was a enclosed fuse box that made batteries go bad. I feel Jeep should be responsible for this.

NHTSA complaint 11744034. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I’ve had to replace a total of two times my transmission, including the heater cooler, condenser antifreeze, coolant equipment The radiator tire rods. I have a document multiple documents that will show everything that has been done to my car because of all these malfunctioning parts inside of the car I’ve asked myself so many times why is my car not on recall two transmissions in less than five years it’s not normal. The First transmission was replaced before 10,000 miles and my car doesn’t even happy at 40,000 miles.

NHTSA complaint 11739065. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
Every time I hit a bumb or hole. The back end slides around. I’ve almost wrecked 100 times. And my tires wear down on tge back. Pleaee do something befor I kill someone or myself. The jeep is not safe. This is my 4 jeep and have had alot of problems

NHTSA complaint 11738229. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Grand Cherokee

Model year Complaints Recalls Deaths
2026 11 3
2025 64 3
2024 239 15 1
2023 378 20 1
2022 257 12
2020 229 3
2019 358 7
2018 846 10
2017 363 5
2016 308 8
2015 1,351 9
2014 2,372 18
2013 800 9 1
2012 1,638 10
2011 1,639 6 2
2010 117 5

Other 2021 Jeep models

Every Jeep on this site — 104 vehicles, 303 recall campaigns and 7 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst