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Jeep · NHTSA safety record

2021 Jeep Grand Cherokee L

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 81 safety complaints about the 2021 Jeep Grand Cherokee L with the US government. Of those, 3 describe a crash, 1 mentions a fire, 2 people were injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 27 complaints, 33% of the total. The typical failure was reported at 72,850 miles, the median across the 10 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers December 2024 to September 2026 · How this is counted

What is on file

81 complaints on file

81

Complaints

3

Describe a crash

1

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints rose 45% year on year: 42 in the twelve months to 2026-Q2, against 29 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year. A further 1 defect investigation is open and unresolved.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 27 · 33%
FORWARD COLLISION AVOIDANCE 18 · 22%
STEERING 17 · 21%
UNKNOWN OR OTHER 14 · 17%
POWER TRAIN 12 · 15%
SUSPENSION 9 · 11%
ENGINE 8 · 10%
SEATS 6 · 7%
SERVICE BRAKES 4 · 5%
AIR BAGS 3 · 4%
EXTERIOR LIGHTING 3 · 4%
LANE DEPARTURE 3 · 4%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 81.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 46.

52 39 26 13
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2021 Jeep Grand Cherokee L. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

4 on file

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

26V562000 · September 1, 2026

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
The risk
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
The remedy
Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.

Chrysler (FCA US, LLC) · up to 328,381 vehicles across all model years covered

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

26V051000 · January 29, 2026

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
The risk
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
The remedy
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.

Chrysler (FCA US, LLC) · up to 80,620 vehicles across all model years covered

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

25V083000 · February 13, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
The remedy
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.

Chrysler (FCA US, LLC) · up to 133 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW

24V897000 · November 27, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
An air bag that does not deploy during a crash increases the risk of injury.
The remedy
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

Chrysler (FCA US, LLC) · up to 14 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Recall 23V-413 Post Remedy Failures

RQ25005

Still open recall query · opened December 11, 2025 · led to recall 26V051

the suspension

On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022–2023 Jeep Grand Cherokee and2021–2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly installed rear coil spring may detach while the vehicle is in motion, creating a road hazard that can increase the risk of a crash for following motorists and may result in injury to other road users. Since the filing of Recall 23V-413, the National Highway Traffic Safety Administration (NHTSA) has received twenty (20) unique consumer complaints alleging rear coil spring detachments occurring after the recall remedy was performed. These reports raise concerns regarding the effectiveness of the recall remedy and suggest the possibility of additional factors not addressed by the original recall campaign. Accordingly, the Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to assess the adequacy of FCA’s remedy procedure under Recall 23V-413 and to evaluate the root cause(s) of post-remedy coil spring detachments. ODI will review complaint data, field reports, and FCA’s technical analysis to determine whether further action is warranted. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, visit NHTSA.gov.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

The airbags did not deploy

NHTSA complaint 11679870. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · 84,000 miles

The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 30 MPH, all the air bags inside the vehicle except the steering wheel air bag, inadvertently deployed, without the vehicle being involved in a crash. After the air bags deployment, the seat belts were no longer operating normally. There was no air bags warning light illuminated before the failure. The contact sustained neck and back injuries, and medical attention was needed. There was no Police report filed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

NHTSA complaint 11756984. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

fire

Jeep caught on fire in my garage in the middle of the night when it was off, burnt my entire house down, 4 fire investigaters and a forensic scientist, swaid the fire started in the battery compartment.

NHTSA complaint 11639887. Filed by an owner and not verified by NHTSA or by us.

SEATS

crash · towed

Drivers seat self inflate causing the seat belt to tighten mid drive . Causes severe back pain.

NHTSA complaint 11686950. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
I am the owner of a 2021 Jeep Grand Cherokee L. I received notification of Safety Recall 89D, NHTSA Campaign 26V-562, regarding a rear coil spring that may not be correctly installed and could detach from the vehicle while driving, creating a road hazard and risk of crash or injury. I contacted my dealership to schedule the repair. I was told the recall remains open and is listed as "Incomplete, parts unavailable." The dealership was not able to give me any timeline for when the replacement parts would be in stock, and I have received no communication from the manufacturer with an estimated repair date. I have no indication from Jeep as to when parts will be available to complete this

NHTSA complaint 11766966, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

123,000 miles

The contact owns a 2021 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle fishtailed and then bounced. The contact had stopped driving the vehicle due to the safety concerns. The dealer was contacted and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 123,000.

NHTSA complaint 11766615. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
The contact owns a 2021 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

NHTSA complaint 11765883. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
My 2021 Jeep Grand Cherokee L experienced a complete failure of the passenger-side headlamp assembly at approximately 70k miles. The entire passenger-side headlamp became inoperative,not just one individual light. I received no headlamp out or exterior lighting warning on the instrument panel. At exactly the same time that the headlamp failed, the vehicle's odometer began flashing. Diagnostic scanning identified fault codes B22204-87 and U1222-00. Disconnecting the battery did not restore the headlamp or correct the flashing odometer. I am concerned because NHTSA Safety Recall 21V-950 (FCA Campaign Y72) involved certain 2021 Jeep Grand Cherokee L vehicles and a Smart Lighting Module

NHTSA complaint 11764770, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
The steering started to feel intermittently difficult and then would release. It has been looked at by 2 mechanics and they report that it appears to be a structural failure of the front strut. The strut tower has separated from the body, the adhesive has failed, the rivets have broken loose, and the movement is causing the strut tower to contact the steering shaft resulting in intermittent binding of the steering. All involved believe this is a serious safety defect and a manufacturing issue. Because the car is out of warranty Jeep is denying any reasonability. There have been no accidents with this vehicle and no inciting event.

NHTSA complaint 11759807. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.

NHTSA complaint 11758133. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Grand Cherokee L

Model year Complaints Recalls Deaths
2026 23 3 —
2025 37 2 —
2024 41 8 —
2023 93 6 —
2022 74 4 —

Other 2021 Jeep models

Wrangler 943 Grand Cherokee 406 Gladiator 292 Cherokee 166 Compass 80 Renegade 67

Complaints on file, same model year.

Every Jeep on this site — 108 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst