CSR

Jeep · NHTSA safety record

2021 Jeep Grand Cherokee L

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

75

Complaints

3

Crashes

1

Fires

2

Injuries

0

Deaths

Owners of the 2021 Jeep Grand Cherokee L have filed 75 safety complaints with NHTSA between December 2024 and August 2026. The most complained-about system is the electrical system, named in 26 of them (35%). The typical failure was reported at 70,000 miles, the median across the 9 complaints that gave an odometer reading.

Complaints more than doubled year on year: 41 in the twelve months to 2026-Q1, against 17 in the twelve before.

NHTSA has issued 3 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (3)

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

26V051000 · January 29, 2026

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
The risk
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
The remedy
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.

Chrysler (FCA US, LLC) · up to 80,620 vehicles across all model years covered

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

25V083000 · February 13, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
The remedy
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.

Chrysler (FCA US, LLC) · up to 133 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW

24V897000 · November 27, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
An air bag that does not deploy during a crash increases the risk of injury.
The remedy
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

Chrysler (FCA US, LLC) · up to 14 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Recall 23V-413 Post Remedy Failures

RQ25005

Still open recall query · opened December 11, 2025

the suspension

On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022–2023 Jeep Grand Cherokee and2021–2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly installed rear coil spring may detach while the vehicle is in motion, creating a road hazard that can increase the risk of a crash for following motorists and may result in injury to other road users. Since the filing of Recall 23V-413, the National Highway Traffic Safety Administration (NHTSA) has received twenty (20) unique consumer complaints alleging rear coil spring detachments occurring after the recall remedy was performed. These reports raise concerns regarding the effectiveness of the recall remedy and suggest the possibility of additional factors not addressed by the original recall campaign. Accordingly, the Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to assess the adequacy of FCA’s remedy procedure under Recall 23V-413 and to evaluate the root cause(s) of post-remedy coil spring detachments. ODI will review complaint data, field reports, and FCA’s technical analysis to determine whether further action is warranted. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, visit NHTSA.gov.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 75.

ELECTRICAL SYSTEM 26 35%
FORWARD COLLISION AVOIDANCE 18 24%
STEERING 15 20%
POWER TRAIN 12 16%
UNKNOWN OR OTHER 12 16%
ENGINE 8 11%
SEATS 6 8%
SUSPENSION 5 7%
SERVICE BRAKES 4 5%
AIR BAGS 3 4%
LANE DEPARTURE 3 4%
VEHICLE SPEED CONTROL 3 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 46.

2024 2025 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

The airbags did not deploy

NHTSA complaint 11679870. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · 84,000 miles

The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 30 MPH, all the air bags inside the vehicle except the steering wheel air bag, inadvertently deployed, without the vehicle being involved in a crash. After the air bags deployment, the seat belts were no longer operating normally. There was no air bags warning light illuminated before the failure. The contact sustained neck and back injuries, and medical attention was needed. There was no Police report filed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

NHTSA complaint 11756984. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

fire

Jeep caught on fire in my garage in the middle of the night when it was off, burnt my entire house down, 4 fire investigaters and a forensic scientist, swaid the fire started in the battery compartment.

NHTSA complaint 11639887. Filed by an owner and not verified by NHTSA or by us.

SEATS

crash · towed

Drivers seat self inflate causing the seat belt to tighten mid drive . Causes severe back pain.

NHTSA complaint 11686950. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for

NHTSA complaint 11757008, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
Power steering failed. It is currently at the dealership having the rack and pinion replaced.

NHTSA complaint 11751062. Filed by an owner and not verified by NHTSA or by us.

STEERING
I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved

NHTSA complaint 11750457. Filed by an owner and not verified by NHTSA or by us.

STEERING
While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11746605. Filed by an owner and not verified by NHTSA or by us.

SEATS

57,000 miles

The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the front passenger's seat lumbar system independently inflated and failed to deflate as intended. The contact stated that the excessive inflation caused the seat back pocket to fracture. Additionally, the contact stated that the failure was a safety hazard because of the air bags. The dealer was made aware of the failure, and an appointment was scheduled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was a known failure with similar vehicles. The manufacturer was made aware of the failure but provided no

NHTSA complaint 11745614, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Grand Cherokee L

Model year Complaints Recalls Deaths
2025 32 1
2024 38 7
2023 80 5
2022 69 3

Other 2021 Jeep models

Every Jeep on this site — 104 vehicles, 303 recall campaigns and 7 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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