Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 93 safety complaints
about the 2023 Jeep Grand Cherokee L with the US government. Of those, 3 describe a crash, 2 mention a fire and no death is recorded. 6 recall campaigns are open against it.
The most complained-about system is the suspension,
named in 37 complaints, 40% of the total.
The typical failure was reported at 58,000 miles,
the median across the 21
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers December 2024 to September 2026 · How this is counted
What is on file
93 complaints on file
93
Complaints
3
Describe a crash
2
Mention fire
0
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
A further 1 defect
investigation is
open and unresolved.
Which system owners named
Complaints naming each system
SUSPENSION 37 · 40%
37 40%
ELECTRICAL SYSTEM 23 · 25%
23 25%
FORWARD COLLISION AVOIDANCE 12 · 13%
12 13%
UNKNOWN OR OTHER 8 · 9%
8 9%
ENGINE 6 · 6%
6 6%
SERVICE BRAKES 6 · 6%
6 6%
STEERING 6 · 6%
6 6%
POWER TRAIN 4 · 4%
4 4%
SEATS 4 · 4%
4 4%
VISIBILITY 4 · 4%
4 4%
AIR BAGS 3 · 3%
3 3%
EXTERIOR LIGHTING 3 · 3%
3 3%
01531
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 93.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2026 at 50.
56 42 28 14
242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2023 Jeep GRAND CHEROKEE L, and it is a separate
question from what owners report going wrong later.
Test
SUV 4WD
SUV RWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
18.5%
18.5%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
The risk
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
The remedy
Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
Chrysler (FCA US, LLC) · up to 328,381 vehicles across all model years covered
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
Delayed air bag deployment during a crash increases the risk of injury.
The remedy
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Chrysler (FCA US, LLC) · up to 419,035 vehicles across all model years covered
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
The risk
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
The remedy
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.
Chrysler (FCA US, LLC) · up to 80,620 vehicles across all model years covered
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Chrysler (FCA US, LLC) · up to 121,398 vehicles across all model years covered
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
The risk
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 49C.
Chrysler (FCA US, LLC) · up to 1,689 vehicles across all model years covered
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
An air bag that does not deploy during a crash increases the risk of injury.
The remedy
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
Chrysler (FCA US, LLC) · up to 14 vehicles across all model years covered
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Recall 23V-413 Post Remedy Failures
RQ25005
Still open recall query · opened December 11, 2025 · led to recall 26V051
the suspension
On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022–2023 Jeep Grand Cherokee and2021–2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly installed rear coil spring may detach while the vehicle is in motion, creating a road hazard that can increase the risk of a crash for following motorists and may result in injury to other road users. Since the filing of Recall 23V-413, the National Highway Traffic Safety Administration (NHTSA) has received twenty (20) unique consumer complaints alleging rear coil spring detachments occurring after the recall remedy was performed. These reports raise concerns regarding the effectiveness of the recall remedy and suggest the possibility of additional factors not addressed by the original recall campaign. Accordingly, the Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to assess the adequacy of FCA’s remedy procedure under Recall 23V-413 and to evaluate the root cause(s) of post-remedy coil spring detachments. ODI will review complaint data, field reports, and FCA’s technical analysis to determine whether further action is warranted. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, visit NHTSA.gov.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
SERVICE BRAKES, AIR:ANTILOCK
fire · towed · 59,647 miles
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, a burnt odor was emitting from the interior of the vehicle. No warning lights were illuminated. The contact was able to pull to the side of the vehicle. Upon inspection, the contact noticed flames were emitting from the brake caliper assembly, and the brake rotor was red on the front passenger-side tire. The contact used a giant water bottle to extinguish the flames. The contact, her mother, and her daughter were not injured. The insurance company was contacted, and the contact requested a tow truck. …
NHTSA complaint 11693418, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
fire
Generally, for the entire time we've owned the car, it has ongoing and systemic electronics malfunctions. This ranges from the car slamming on its own brakes while driving to systems not working to the seat shifting on its own while driving to false positives in the NAV system, etc. A lot of the malfunctions are funny, some are dangerous, but the common thread is that in spite of months in repair and countless supposed repairs by dealerships, the problems continue. And, yes, some of these absolutely put safety at risk (slamming on the brakes for no reason, false positives on detecting objects in road, seat moving during vehicle operation, speedometer ceasing to work, etc). Chrysler has …
NHTSA complaint 11672312, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
crash · towed
Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop vehicle, hit a parking lot light post .
NHTSA complaint 11695181. Filed by an owner and not verified by NHTSA or by us.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
crash · towed · 45,000 miles
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was driving 20-25 MPH, the accelerator pedal became stuck, and the vehicle drove through a stop sign and intersection, swerving into a farm, and crashed into a pole in order to bring the vehicle to a stop. After removing her foot from the brake pedal, the vehicle suddenly accelerated. The contact stated that the air bag had not deployed. There were no injuries sustained. There were no warning lights illuminated. A Police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and suggested that the …
NHTSA complaint 11755305, quoted in part. Filed by an owner and not verified by NHTSA or by us.
VISIBILITY/WIPER
Related to incident 11755272, dealer repaired with help from representative of FCA however issue is not fixed. Dealer replaced connector going to climate control module, after module was replaced during previous repair attempts. Issue is still on going, climate control, including front and rear defrosters are non-functional. Odometer is flashing, climate control on the touch screen says 'Climate off'. This is the 5th repair attempt for this vehicle.
NHTSA complaint 11767326. Filed by an owner and not verified by NHTSA or by us.
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
NHTSA complaint 11766608. Filed by an owner and not verified by NHTSA or by us.
SUSPENSION
towed · 90,000 miles
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension). The contact stated that while in reverse(R), there was a popping sound coming from the rear of the vehicle. The contact exited to inspect the vehicle and became aware that the passenger’s side rear coil spring and both isolators were lying on the ground. The vehicle was jacked up, and the passenger’s side rear wheel was removed. The vehicle was then towed to a dealer where it was diagnosed with damage to the coil spring. The contact was informed that the passenger’s side rear coil spring needed to be replaced. The manufacturer was notified of the failure, and a …
NHTSA complaint 11763623, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V051000 (Suspension). The dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was taken to the dealer as a scheduled appointment, but upon arrival, the contact was informed that parts were not available for NHTSA Campaign Number: 26V562000 (Suspension); because the recall was being revised. The dealer referred the contact to the manufacturer for assistance. The manufacturer Stellantis, was called but hung up the phone.
NHTSA complaint 11763281. Filed by an owner and not verified by NHTSA or by us.
SUSPENSION
The rear coil spring has detached from this 2023 Jeep Grand Cherokee L twice. The first time, the coil detached while we were driving more than a year ago. The second time, the coil detached while the vehicle was parked in our driveway last month. This is especially concerning because this vehicle has been subject to multiple recalls involving the rear coil spring. We also own another 2023 Grand Cherokee L (VIN ending 1431), and its rear coil spring also detached while we were driving. Between our two vehicles, we have experienced three separate coil-spring detachments. We are very concerned that the repeated recalls and repairs have not resolved this safety issue and no longer feel …
NHTSA complaint 11763338, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SUSPENSION
The rear coil spring detached from this 2023 Jeep Grand Cherokee L while we were driving more than a year ago. This vehicle has been subject to multiple recalls involving the rear coil spring. We also own another 2023 Grand Cherokee L (VIN ending 7805), which has experienced two separate rear coil-spring detachments—one while driving and another while parked in our driveway last month. Between our two vehicles, we have experienced three separate coil-spring detachments. We are very concerned that the repeated recalls and repairs have not resolved this safety issue and no longer feel confident that these vehicles are safe to drive.
NHTSA complaint 11763339. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed September 1, 2026.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst