CSR

Jeep · NHTSA safety record

2023 Jeep Compass

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 46 safety complaints about the 2023 Jeep Compass with the US government. Of those, 2 describe a crash, 1 person was injured and no death is recorded. 2 recall campaigns are open against it, covering back-over prevention and the electrical system.

The most complained-about system is the electrical system, named in 14 complaints, 30% of the total. The typical failure was reported at 10,000 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2023 to September 2026 · How this is counted

What is on file

46 complaints on file

46

Complaints

2

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 14 · 30%
ENGINE 7 · 15%
FORWARD COLLISION AVOIDANCE 7 · 15%
STEERING 7 · 15%
POWER TRAIN 6 · 13%
UNKNOWN OR OTHER 6 · 13%
EXTERIOR LIGHTING 4 · 9%
LANE DEPARTURE 4 · 9%
SERVICE BRAKES 3 · 7%
VEHICLE SPEED CONTROL 3 · 7%
AIR BAGS 2 · 4%
FUEL/PROPULSION SYSTEM 2 · 4%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 46.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 16.

20 15 10 5
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2023 Jeep COMPASS, and it is a separate question from what owners report going wrong later.

Test SUV AWD
Overall Not rated
Frontal crash Not rated
Frontal, driver Not rated
Frontal, passenger Not rated
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 20.6%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

24V436000 · June 13, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Chrysler (FCA US, LLC) · up to 1,033,433 vehicles across all model years covered · fixed by software update

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

23V576000 · August 14, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
The risk
An IPC display that is not bright enough may not clearly show critical safety information, such as the speedometer or warning lights, increasing the risk of a crash.
The remedy
Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed August 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 88A.

Chrysler (FCA US, LLC) · up to 181,999 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STEERING

1 injured · crash · towed

On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to

NHTSA complaint 11524228, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

crash · towed

The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.

NHTSA complaint 11660451. Filed by an owner and not verified by NHTSA or by us.

SEATS

towed · 460 miles

The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.

NHTSA complaint 11529126. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

towed · 38,074 miles

The contact owns a 2023 Jeep Compass. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the instrument panel was illuminated while attempting to start the vehicle. The vehicle was towed to the dealer, where the contact was informed that the battery had failed and needed to be charged. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,074.

NHTSA complaint 11694095. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Multiple electronic/body-control systems fail intermittently, confirmed by dealer diagnostics (DTC summary report, 5+ service visits): Active Lane Management/Blind Spot system shows "blind spot alert unavailable" and lane-keep faults, mainly during turns and lane crossings (DTC U0422-00, "Implausible Data Received From Body Control Module," stored across ACC, LBSS, RBSS modules). Rear camera intermittently fails to display (DTC B217A-87 "Rear Camera-Missing Message," B217A-9A "Rear Camera-Component or System Operating Conditions"). 4WD system shows "Service 4WD System" warning during sustained highway driving over 60 mph, clearing after 1-2 minutes. USB port intermittently shows "USB

NHTSA complaint 11766194, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
Steering rack needs to be replaced per dealership. Reported loud clunking noise when turning. Not covered under warranty. Was told it was regular car maintenance. 49k miles with bumper to bumper expired a month before complaint. Have noted in forums multiple complaints for same issue yet jeep refuses to cover.

NHTSA complaint 11740475. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The heating unit isn’t working. It blows out cold air when on hot and sometimes it switches to different setting for the heating unit.

NHTSA complaint 11734748. Filed by an owner and not verified by NHTSA or by us.

STEERING
The car sways back and forth and the steering wheel shakes.

NHTSA complaint 11719725. Filed by an owner and not verified by NHTSA or by us.

STEERING
NHTSA Safety Complaint Summary Component: Braking System / Electronic Stability Control / Electrical System Incident Date: November 5, 2025 Vehicle Mileage: 5,207 Description of Defect: While operating the vehicle at highway speeds on the Grand Central Parkway, the vehicle suffered a sudden and complete loss of primary braking function. Simultaneously, the dashboard displayed multiple critical system failures, including: "Service Electronic Stability Control," "Start/Stop Unavailable," "Service Park Brake," and "Dynamic Torque Service Required." The brake pedal became unresponsive/hard, requiring extreme force and distance to bring the vehicle to a stop, nearly resulting in a high-speed

NHTSA complaint 11716183, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
I am filing this complaint regarding a deceptive business practice at Haddad Dodge Kia involving the falsification of official vehicle service records and the mishandling of safety-critical repairs. 1. Verification of Safety Defect: In December 2025, a technician at this dealership confirmed a failure in my vehicle's occupant restraint system (seat belts). Parts were ordered under warranty specifically to address this safety risk. 2. Failure to Perform and Misrepresentation: On January 27, 2026, I dropped my vehicle off for the scheduled installation of these safety components. The dealership held my vehicle for 48 hours. During this time, Service Advisor Josh Kortkamp falsely stated via

NHTSA complaint 11714177, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Compass

Model year Complaints Recalls Deaths
2026 5 1 —
2024 52 0 —
2022 222 4 —
2021 80 0 —
2020 141 1 —
2019 329 2 —
2018 943 6 —
2017 229 4 —
2016 293 1 —
2015 113 1 —
2014 307 2 —
2013 80 1 —
2012 184 4 1
2011 187 3 —
2010 71 2 —

Other 2023 Jeep models

Every Jeep on this site — 108 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst