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Jeep · NHTSA safety record

2025 Jeep Grand Cherokee L

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 37 safety complaints about the 2025 Jeep Grand Cherokee L with the US government. Of those, 5 describe a crash, 1 person was injured and no death is recorded. 2 recall campaigns are open against it, covering the tires and the air bags.

The most complained-about system is the electrical system, named in 13 complaints, 35% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers February 2025 to September 2026 · How this is counted

What is on file

37 complaints on file

37

Complaints

5

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 16 · 43%
ELECTRICAL SYSTEM 13 · 35%
POWER TRAIN 8 · 22%
ENGINE 7 · 19%
FORWARD COLLISION AVOIDANCE 7 · 19%
SERVICE BRAKES 4 · 11%
FUEL/PROPULSION SYSTEM 3 · 8%
STEERING 3 · 8%
EXTERIOR LIGHTING 2 · 5%
LANE DEPARTURE 2 · 5%
VEHICLE SPEED CONTROL 2 · 5%
VISIBILITY/WIPER 2 · 5%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 37.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 19.

20 15 10 5
25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2025 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2025 Jeep GRAND CHEROKEE L, and it is a separate question from what owners report going wrong later.

Test SUV 4WD SUV RWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 18.5% 18.5%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

26V559000 · September 1, 2026

The defect
Chrysler (FCA US LLC) is recalling certain 2024-2025 Jeep Wagoneer, 2024-2026 Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Cherokee 4XE, Jeep Grand Wagoneer, 2025 Jeep Wagoneer L, 2025-2026 Jeep Grand Wagoneer L, 2026 Jeep Cherokee, and Jeep Grand Wagoneer L PHEV vehicles. Due to a software error, the tire pressure monitoring system may fail to detect low tire pressure and/or fail to illuminate the tire pressure monitoring system (TPMS) warning light as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring System."
The risk
A TPMS warning light that fails to notify the driver of low tire pressure increases the risk of a crash.
The remedy
Dealers will update the radio frequency hub software, free of charge. Owner notification letters are expected to be mailed beginning September 29, 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 54D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026.

Chrysler (FCA US, LLC) · up to 201,976 vehicles across all model years covered

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

26V328000 · May 21, 2026

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
Delayed air bag deployment during a crash increases the risk of injury.
The remedy
Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

Chrysler (FCA US, LLC) · up to 419,035 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

Dear NHTSA Office of Defects Investigation, I am filing this formal safety defect complaint regarding the complete failure of the airbag system to deploy during a serious motor vehicle collision on [XXX], involving a 2025 Jeep Grand Cherokee L Altitude (VIN: [XXX] ). This failure occurred in direct connection with a known manufacturer defect covered under NHTSA Recall #26V-328. The driver, [XXX] , sustained serious injuries that were significantly enhanced by the airbag failure. Neither the driver nor the vehicle owner, [XXX] , had any prior knowledge of this defect. We request that NHTSA open a formal investigation and take all appropriate enforcement action against Stellantis/FCA On

NHTSA complaint 11740985, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

While driving on the Belt Parkway towards Coney Island in stop-and-go traffic at approximately 25–35 mph, the vehicle in front slowed and came to a stop. The distance to the vehicle ahead was more than two car lengths. The brake pedal was fully depressed, but the vehicle did not decelerate adequately to come to a complete stop. The driver's record is clear of any car accident All forward collision warning alerts were sounding, but the ABS and automatic emergency braking (AEB) did not activate. There was no tire screech or pulsation from the brakes. The vehicle slowed but continued to move forward, resulting in a low-speed frontal collision. After the collision, the vehicle refused to move

NHTSA complaint 11679471, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspection and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. This is now the second dealership to reject the vehicle after the incident. Obtained Diagnostic Printouts: Despite refusing service, the second dealership was convinced to provide printed codes from the vehicle. These codes show multiple system errors recorded at a very low vehicle mileage,

NHTSA complaint 11680289, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

Updates to the case#11679471. Since my initial report, Jeep arranged for an independent technician to retrieve and review the Event Data Recorder (EDR) from our vehicle. While Jeep has not shared the expert’s conclusions with us, we obtained a copy of the raw EDR data file from the same tech (attached). Based on the EDR data: 1. The brake pedal was fully applied approximately 0.4 seconds before impact and remained depressed. 2. The vehicle’s deceleration was only ~0.5 g, significantly below the expected ~0.8–1.0 g for dry asphalt conditions. 3. The ABS did not engage, indicating that hydraulic brake pressure was not reaching the level required to approach wheel lock. 4. The Automatic

NHTSA complaint 11688770, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
OnXXX at approximately 915 am I was making a LEFT hand turn across 3 lanes of 422, when the vehicle appeared to have a serious electrical failure and complete shut down as nothing on the vehicle was working and I was unable to immediately exit the vehicle. I was about 3 ft out into the intersection facing oncoming traffic going the opposite direction. The vehicle was towed to Preston Dodge/Jeep in New Castle PA. On Sept 16th I received a text message stating the problem had been fixed, the problem being "the positive terminal not being fully seated thus creating a powering down situation." I picked the vehicle up, and another significant electrical incident occurred at 3am on XXX while

NHTSA complaint 11768035, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving my 2025 Jeep Grand Cherokee Limited, the panoramic sunroof glass suddenly and unexpectedly shattered/burst while the vehicle was in motion. There was absolutely no rock, road debris, object, collision, or other impact that struck the glass before it failed. The failure occurred without warning. My wife and our two children were inside the vehicle at the time, making this an extremely serious safety concern. The glass appeared to fail suddenly and the panoramic sunroof was left open/damaged. There was no known external cause for the glass failure. The vehicle and damaged sunroof components are available for inspection, and I have photographs documenting the condition

NHTSA complaint 11765763, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The occurrence happened 4 times. While driving when the accelerator is pushed, and not in an extreme way, the engine will rev to the maximum level, the transmission stopped working the car comes to a slow stop and the ignition must be switched off to stop the run away engine. Then restarted without incident. This has happened while making both left and right turns with and without cruise control on. Example: while driving on a 2 lane road with cruse control on the car in front slows to turn I apply the brakes, when applying minimal pressure to the accelerator pedal the engine revs to redline, the transmission stopes functioning and the vehicle coasts to a stop while in traffic with no

NHTSA complaint 11765808, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

19,600 miles

The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 60 MPH, the vehicle suddenly shut off. The contact was able to immediately restart the vehicle and continued driving. There were no warning lights illuminated. The vehicle was taken to the dealer and DTC: P032S was retrieved (insufficient torque produced by the engine). The dealer was unable to repair the vehicle because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 19,600.

NHTSA complaint 11759108. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am reporting recurring safety-related shifting and vehicle gear/park-state concerns involving my 2025 Jeep Grand Cherokee L Summit Reserve. On multiple occasions, the vehicle has failed to transition properly from Reverse into Drive. I reported this Reverse-to-Drive issue to the manufacturer before later becoming aware of diagnostic information that I believed could potentially relate to the behavior. I am not a mechanic and do not know the underlying cause. On July 5, 2026, while my infant was in the vehicle, I placed the vehicle in Park and it displayed a “Park Not Engaged” warning despite being in Park. Warning sounds occurred and the vehicle automatically engaged the parking brake.

NHTSA complaint 11757919, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
The car started having engine issues. Car wouldn’t start. Had it towed to the dealership which replaced the engine after the dealership had it for a month. Then one week after the the engine was replaced the vehicle was having issues again. Replaced PCM

NHTSA complaint 11756029. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Grand Cherokee L

Model year Complaints Recalls Deaths
2026 23 3 —
2024 41 8 —
2023 93 6 —
2022 74 4 —
2021 81 4 —

Other 2025 Jeep models

Every Jeep on this site — 108 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst