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Chrysler · NHTSA safety record

2021 Chrysler Pacifica

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 372 safety complaints about the 2021 Chrysler Pacifica with the US government. Of those, 11 describe a crash, 1 mentions a fire, 11 people were injured and no death is recorded. 7 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 152 complaints, 41% of the total. The typical failure was reported at 44,000 miles, the median across the 28 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2021 to September 2026 · How this is counted

What is on file

372 complaints on file

372

Complaints

11

Describe a crash

1

Mention fire

11

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year. A further 1 defect investigation is open and unresolved.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 152 · 41%
ENGINE 140 · 38%
POWER TRAIN 119 · 32%
FUEL/PROPULSION SYSTEM 77 · 21%
UNKNOWN OR OTHER 56 · 15%
BACK OVER PREVENTION 28 · 8%
VEHICLE SPEED CONTROL 23 · 6%
FORWARD COLLISION AVOIDANCE 16 · 4%
STEERING 16 · 4%
SEATS 12 · 3%
SERVICE BRAKES 10 · 3%
STRUCTURE 8 · 2%
0 62 123

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 372.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2022 at 91.

96 72 48 24
21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2021 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2021 Chrysler PACIFICA, and it is a separate question from what owners report going wrong later.

Test VAN AWD VAN FWD
Overall Not rated
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover Not rated
Chance of rollover — 11.6%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

7 on file

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

26V362000 · June 4, 2026

Park outside until repaired

The defect
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
The risk
A vehicle fire increases the risk of injury.
The remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

Chrysler (FCA US, LLC) · up to 17,277 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V877000 · December 17, 2025

The defect
Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

Vantage Mobility · up to 1,019 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW:CURTAIN

24V793000 · October 24, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
The risk
An air bag that does not deploy during a crash increases the risk of injury.
The remedy
Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

Chrysler (FCA US, LLC) · up to 26 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

24V436000 · June 13, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Chrysler (FCA US, LLC) · up to 1,033,433 vehicles across all model years covered · fixed by software update

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES

23V010000 · January 17, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
The risk
An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
The remedy
Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Chrysler (FCA US, LLC) · up to 67,117 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY

22V181000 · March 24, 2022

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
The risk
An unsecured seat increases the risk of injury in a crash.
The remedy
Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.

Chrysler (FCA US, LLC) · up to 1,160 vehicles across all model years covered

Defect investigations

2 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of motive power due to an internal wiring connector short.

RQ24004

Still open recall query · opened February 27, 2024

the electrical system

On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).  On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown.  An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.  In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode.  The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010.  These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010.  The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down.  When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced.  Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010.  To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.

Transmission fault leading to loss of motive power

PE22008

Closed preliminary evaluation · opened July 22, 2022 · closed March 27, 2024 · led to recall 23V010

the power train

On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

3 injured · crash · towed

While driving above referenced vehicle, I was driving southbound on Hwy 515 when i noticed a vehicle driving northbound began to lose control, so i slowed down and then began to watch the vehicle cross the median and headed straight for me. I pushed the pedal to the floor to accelerate to get out of his way but the vehicle did not respond, i pushed the pedal again on several occasions and the vehicle just bucked and did not accelerate. Unfortunately the vehicle hit me right in the door at a high rate of speed. Unbeknownst to me this vehicle had been in the shop on several occasions for this exact problem: This can all be verified due to the fact i had a Chrysler service manager on the phone

NHTSA complaint 11517647, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

2 injured · crash · towed · 82,500 miles

The contact owned a 2021 Chrysler Pacifica. The contact stated that occasionally, while driving at various speeds, upon depressing the brake pedal, the vehicle would surge forward 3 to 4 feet before proceeding to slow down or come to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the failure was not duplicatable and nothing was found to be wrong with the vehicle. The local dealer proceeded to replace the spark plugs, the brake fluid, field spark plug weld, and gasket cylinder head cover, however the contact stated that after the repair the failure increasingly persisted leading them to be

NHTSA complaint 11679835, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

Accident where my entire forward drivers side was smashed. My head has a gash from hitting the side drivers window. NOT ONE air bag deployed. Have pictures of damage.

NHTSA complaint 11464399. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 108,000 miles

The contact owned a 2021 Chrysler Pacifica. The contact stated that while stopped in congested traffic, the vehicle was rear-ended by another vehicle traveling at a high rate of speed. As a result, the vehicle was sent careening head-on into the vehicle ahead before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's daughter was transported to an area hospital by EMT and treated for nondescript injuries to her neck and shoulders. The manufacturer was notified of the failure, and a case

NHTSA complaint 11590619, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Around 08/2026, FCA US LLC Dealer performed FCA Safety Recall 52D (NHTSA 26V-362) on my 2021 Chrysler Pacifica Plug-In Hybrid. The recall included a software update to the high-voltage Battery Pack Control Module (BPCM). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system can't be used. The dealer confirmed that the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available

NHTSA complaint 11768066, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. The recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspection and replacement if flagged. Approximately six weeks after the recall remedy was performed, the malfunction indicator lamp illuminated. Scan of the hybrid battery controller returned two stored codes: P1D43 (internal control module shut-off test monitoring time error) and U029A (lost communication with hybrid battery pack sensor module). U029A

NHTSA complaint 11767407, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Our van will not charge when plugged in and a message on the dashboard says "Service Charging System". Also, the car will not go into reverse when turned on and the gear is showing in "R", reverse. It will not let me back up out of our garage.

NHTSA complaint 11767417. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I am submitting this complaint regarding the handling of Safety Recall 66B (Rearview Camera Visibility) on my 2021 Chrysler Pacifica Hybrid, VIN [XXX]. The vehicle was taken to a Chrysler dealership by the previous owner shortly before I purchased it, and Recall 66B is recorded as completed. However, the Uconnect system currently displays software version FCA-MY21.R17.99-PROD. According to the official Recall 66B procedure, vehicles at the R17.99 software level require the applicable update to U35.34. The procedure specifically instructs the dealer to check the software level and perform the required update. I contacted a Chrysler dealership and requested verification/correction. The

NHTSA complaint 11767191, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My vehicle has open Safety Recall 66B. My radio, navigation, and touchscreen worked normally until a recent dealership service that included a 12-volt battery replacement and high-voltage battery recall service. Immediately after I picked up the vehicle, the touchscreen developed a “ghost-touch” issue and began operating by itself. The dealership stated in writing that Recall 66B may address the issue, but that they have previously experienced radios locking up and becoming unusable while performing the recall software update. They stated that this was the reason they intentionally did not perform Recall 66B during my initial service visit. I asked the dealership to confirm with Stellantis

NHTSA complaint 11763677, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEATS
Both second-row seats in my 2021 Chrysler Pacifica Hybrid have developed serious safety-related mechanical problems. While my children were seated in the second-row seats and the vehicle was being driven, the seat locking mechanism suddenly released. I heard a sudden release sound, the seat release lever moved, and the lower floor-locking mechanism disengaged, allowing the seat to become unsecured and move/slide while the vehicle was in motion. This problem affects both second-row seats. The seatbacks also do not remain securely locked in position. I am extremely concerned that if a second-row seat or seatback unexpectedly releases while a child is seated in it, the occupant may not be

NHTSA complaint 11763682, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chrysler Pacifica

Model year Complaints Recalls Deaths
2026 11 5 —
2025 28 9 —
2024 43 11 —
2023 153 14 —
2022 213 10 1
2020 170 5 —
2019 312 7 —
2018 876 12 —
2017 1,522 11 —

Other 2021 Chrysler models

Pacifica Plug-IN Hybrid 26 300 20 Voyager 16

Complaints on file, same model year.

Every Chrysler on this site — 49 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst