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Volvo · NHTSA safety record

2021 Volvo XC90

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 37 safety complaints about the 2021 Volvo XC90 with the US government. Of those, 3 describe a crash, 2 people were injured and no death is recorded. 6 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 12 complaints, 32% of the total. The typical failure was reported at 21,000 miles, the median across the 6 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers December 2020 to September 2026 · How this is counted

What is on file

37 complaints on file

37

Complaints

3

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 12 · 32%
ENGINE 8 · 22%
SERVICE BRAKES 7 · 19%
FUEL/PROPULSION SYSTEM 5 · 14%
UNKNOWN OR OTHER 5 · 14%
FORWARD COLLISION AVOIDANCE 3 · 8%
POWER TRAIN 3 · 8%
BACK OVER PREVENTION 2 · 5%
Chest Clip, Buckle, Harness 2 · 5%
SEAT BELTS 2 · 5%
STEERING 2 · 5%
AIR BAGS 1 · 3%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 37.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 18.

20 15 10 5
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2021 Volvo XC90. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

6 on file

ELECTRICAL SYSTEM:SOFTWARE

25V179000 · March 24, 2025

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
The risk
A short circuit in a high-voltage battery increases the risk of a fire.
The remedy
Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.

Volvo Car USA, LLC · up to 7,483 vehicles across all model years covered

SEAT BELTS:CRITICAL FASTENERS

23V827000 · December 7, 2023

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
The risk
An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.
The remedy
Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10259.

Volvo Car USA, LLC · up to 2,911 vehicles across all model years covered

STEERING

23V001000 · January 5, 2023

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
The risk
A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
The remedy
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.

Volvo Car USA, LLC · up to 74 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

21V716000 · September 15, 2021

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
The risk
Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
The remedy
Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.

Volvo Car USA, LLC · up to 9 vehicles across all model years covered

SEAT BELTS:FRONT:RETRACTOR

21V682000 · September 1, 2021

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 XC40, XC 40 Recharge, V60CC, V90, V90CC, XC90, and 2021-2022 V60, XC60, S60 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
An unsecured child restraint system can increase the risk of injury during a crash.
The remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed October 13, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10111.

Volvo Car USA, LLC · up to 19,149 vehicles across all model years covered

AIR BAGS

21V001000 · January 7, 2021

The defect
Volvo Cars USA, LLC (Volvo Car) is recalling certain 2021 Volvo V60, V60 Cross Country, V90, V90 Cross Country, XC60, and XC90 vehicles. The Supplementary Restraint System (SRS) control unit may not have been properly attached to the car body and may detach during a crash.
The risk
A detached SRS control unit can decrease the performance of occupant protection systems such as air bags, seat belts, and high voltage battery disconnect, increasing the risk of injury during a crash.
The remedy
Volvo Car will notify owners, and dealers will inspect and, as necessary, tighten the SRS control unit mounting screws, free of charge. The recall began February 12, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10068.

Volvo Car USA, LLC · up to 2,883 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed

Title: Possible Defect – Uneven Airbag Deployment Description: On July 20, 2025, around 5:30 PM, i was driving a 2021 Volvo XC90 on a main road when another vehicle suddenly entered from the right side without stopping at a stop sign. I was unable to avoid a collision and my vehicle T-boned the other car (front impact on my vehicle). During the crash, I believe the front airbag system did not deploy properly or deployed unevenly. I felt like the left side of the airbag (from the steering wheel) was full of air but not the right side (that side was flat when it deployed), and I believe I hit my head on the steering wheel. I experienced severe injuries to my head, face, and right eye,

NHTSA complaint 11675796, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · towed

Unintentional acceleration.First, I was in line at car wash proceeding slowly ahead as directed in line. Foot on accelerator lightly moving, when car surged rapidly hitting back end of Tesla about 6-8 ft ahead (2/26/26 12:30pm) Impact strong enough to push Tesla into truck hitch damaging it front of it as well. Applied brake, but impact was too rapid. Second incident with my Volvo was a month later(3/22/26 about 10:30 am) and my husband was driving. . Made right turn on green light and started to accelerate when it revived and surged forward until applied brake. Dealer could not replicate. No codes but repair shop had to recalibrate after 1st incident and may have lost code on 1st

NHTSA complaint 11728623, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash

The contact owns a 2021 Volvo XC90. The contact stated that upon shifting to Drive(D) while the vehicle was on an incline, the vehicle rolled back before moving forward as intended. The contact stated that the failure had been recurring, causing the vehicle to hit a garage door and a brick mailbox on two different occasions. The contact stated that the tailgate was opened and sustained a dent when the vehicle hit the garage door. The contact stated that upon shifting to Reverse(R) on a decline, the vehicle rolled forward before reversing as intended. The contact stated that the failure had caused the vehicle to hit two pedestrians. There were no reported injuries. No police report was

NHTSA complaint 11724066, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My 2021 Volvo XC90 Recharge (plug-in hybrid) has been at Volvo Cars Dublin, Dublin CA since June 15, 2026 for a failed high-voltage battery cell module requiring replacement. The replacement part is on national backorder with no estimated availability. The vehicle has been out of service for over 100 days and remains undrivable. A failed high-voltage battery cell module in a plug-in hybrid is a safety concern, and the indefinite nationwide backorder suggests this defect and parts shortage may affect other owners. Volvo corporate (case 07207782) has provided no repair date.

NHTSA complaint 11766832. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My 2021 Volvo XC90 Recharge (plug-in hybrid) has been at Volvo Cars Dublin, Dublin CA since June 15, 2026 for a failed high-voltage battery cell module requiring replacement. The replacement part is on national backorder with no estimated availability. The vehicle has been out of service for over 100 days and remains undrivable. A failed high-voltage battery cell module in a plug-in hybrid is a safety concern, and the indefinite nationwide backorder suggests this defect and parts shortage may affect other owners. Volvo corporate (case 07207782) has provided no repair date.

NHTSA complaint 11766833. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU)

60,000 miles

The contact owns a 2021 Volvo XC90. The contact stated that while driving at various speeds and depressing the accelerator or the brake pedal, the vehicle hesitated with the check engine warning light illuminated. The dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the electric rear axle drive system had failed and needed to be replaced. The contact stated that the failure occurred each time the vehicle was driven. The manufacturer was notified of the failure and informed the contact to continue driving the vehicle because the vehicle was safe to drive. The failure mileage was approximately 60,000.

NHTSA complaint 11765838. Filed by an owner and not verified by NHTSA or by us.

Chest Clip, Buckle, Harness
I am reporting a serious safety defect involving a Nuna RAVA child safety seat. The harness straps loosened on their own without the harness release button being pressed or otherwise intentionally operated. This occurred while the child was secured in the car seat. This malfunction presents a serious risk to child safety. If the harness loosens during vehicle travel, particularly in a sudden stop or crash, the child may not be properly restrained. In a crash, the child could potentially move out of the appropriate restraint position, be partially or completely ejected from the car seat, or suffer serious injury. The component involved is the harness restraint system, specifically the

NHTSA complaint 11763442, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
In February 2026, my 2021 Volvo XC90 Recharge T8 (VIN: [XXX]) experienced a hybrid battery cell failure. The failure was diagnosed and confirmed by an authorized Volvo dealership (Volvo of Tacoma) and is covered under the vehicle's manufacturer warranty. However, I have been informed that a replacement part may not be available until December 2026 or later — a delay of ten months or more from the original failure date. Volvo has advised me that attempting to charge the vehicle in its current state carries a risk of fire. As a result, I am unable to charge the hybrid system and have had to operate the vehicle on gasoline alone, with fuel costs increasing approximately 3.5x per month.

NHTSA complaint 11758785, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
I am submitting this complaint regarding serious safety concerns with my Volvo vehicle that may affect the safety of my family, especially young children. 1. Second-Row Center Seat Integrated Booster Seat Belt Failure The integrated booster seat belt in the second-row center seat is not functioning properly. The seat belt mechanism appears defective and does not secure the child as intended. This presents a significant safety risk. In the event of sudden braking or an emergency stop, a child could be thrown forward due to the seat belt’s failure to restrain the occupant correctly. This defect creates a serious risk of injury and should be investigated immediately. 2. Recurring Check Engine

NHTSA complaint 11742208, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volvo XC90

Model year Complaints Recalls Deaths
2025 29 2 —
2024 36 3 —
2023 40 6 —
2022 29 4 —
2020 32 7 —
2019 42 6 —
2018 50 3 —
2017 79 7 —
2016 197 8 —
2011 19 1 —
2010 12 3 —

Other 2021 Volvo models

XC40 52 XC60 48 S60 8

Complaints on file, same model year.

Every Volvo on this site — 71 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst