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Mercedes-Benz · NHTSA safety record

2023 Mercedes-Benz EQB 250+

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 29 safety complaints about the 2023 Mercedes-Benz EQB 250+ with the US government. Of those, no death is recorded. 3 recall campaigns are open against it, covering the electrical system.

The most complained-about system is the electrical system, named in 26 complaints, 90% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2025 to August 2026 · How this is counted

What is on file

29 complaints on file

29

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 26 · 90%
UNKNOWN OR OTHER 4 · 14%
ENGINE 3 · 10%
FUEL/PROPULSION SYSTEM 2 · 7%
SEATS 1 · 3%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 29.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 25.

28 21 14 7
25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2025 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Mercedes-Benz EQB 250+. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

3 on file

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

26V073000 · February 6, 2026

Park outside until repaired

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 EQB 250+, 2022-2024 EQB 300 4MATIC, and EQB 350 4MATIC vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
The risk
A vehicle fire while parked or driving can increase the risk of injury.
The remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Also, owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the remedy has been completed. Dealers will replace the high voltage battery, free of charge. Interim letters, notifying owners of the safety risk, were mailed March 13, 2026. Additional letters will be sent once the final remedy is available. This recall replaces recalls 25V050 and 25V894. Vehicles previously repaired under recall 25V050 or 25V894 will need to have the new remedy completed. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 13, 2026.

Mercedes-Benz USA, LLC · up to 11,895 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

25V894000 · December 19, 2025

Park outside until repaired

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQB 250, 2022-2023 EQB 300 4MATIC, and EQB 350 4MATIC vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
The risk
A vehicle fire while parked or driving can increase the risk of injury.
The remedy
Owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the repair has been completed. Vehicles previously repaired under Recall 25V050 will need to be repaired again. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed February 6, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025120005. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on December 23, 2025.

Mercedes-Benz USA, LLC · up to 169 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

25V050000 · February 7, 2025

Park outside until repaired

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 EQB 250, EQB 300 4MATIC, and EQB 350 4MATIC electric vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
The risk
A vehicle fire while parked or driving can increase the risk of injury.
The remedy
Owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the repair has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed on May 22, 2025. This is a phased recall. Phase 1 owner letters were mailed on May 22, 2025. Phase 2 owner letters were mailed on October 31, 2025 and Phase 3 owner letters were mailed on December 12, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025040005.

Mercedes-Benz USA, LLC · up to 12,236 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER
BATTER RECALL FIRE SAFETY: I have a 2023 Mercedes-Benz EQB 250+ affected by NHTSA safety recall 26V073. Mercedes has acknowledged that the high-voltage battery can fail internally and cause a fire. I’m instructed to charge only to 80% and park outside away from structures, and Mercedes’ latest remedy requires replacement of the entire high-voltage battery. This is already a low range vehicle and limiting to max 140 miles on interstate before having to charge 45 minutes is a nightmare. I need to drive between states for work and this is just simply not feasible after doing so for months without a solution. The first recall was March 2025 with no fix.

NHTSA complaint 11760604. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The battery in this car can catch fire at any time while parked. The dealership would not take the car to inspect, repair or replace the battery because there is no remedy available at this time. The recall information go back to January 2026 with no remedy or resolution available period. Instructions say I can charge it only up to 80%. I have to make adjustments to my daily routine. Instructions say I have to park it away from buildings. This car is a serious safety hazard for humans and buildings.

NHTSA complaint 11750095. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Manufacturer Recall Number 2026020004 NHTSA Recall Number26V073 Recall Status: Recall Incomplete, remedy not yet available Due to the combination of certain production and use conditions, an internal short circuit of a battery cell in the high-voltage battery, might lead to a thermal event. Subsequently, an increased risk of a fire cannot be ruled out. Vehicle is unsafe. limited usage to 80% (about 170mls) can't park in the garage / heavy commute vehicle / No remedy since Feb 2026 / I want Mercedes Benz to take it back and refund me my costs of owning the vehicle.

NHTSA complaint 11744343. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
While driving on Interstate Highway 95, the electronic displays on the dashboard went completely blank for approximately 10 minutes.

NHTSA complaint 11743995. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
While driving on Route 3 East (Plank Road) in the Fredericksburg area of Virginia, the electronic displays on the dashboard went completely blank for approximately about 15 seconds.

NHTSA complaint 11743997. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Mercedes has not provided any remedy for NHTSA Recall Number26V073. We have written the following email on April 26, 2026 but have not received any reply. Please find attached letter we have written to Mercedes.

NHTSA complaint 11739848. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2023 Mercedes-Benz models

GLC 300 55 EQB 300 4Matic 54 EQS450 28 C 300 22 E 450 17 Sprinter 2500 17 Sprinter 3500 17 GLE 350 15

Complaints on file, same model year.

Every Mercedes-Benz on this site — 227 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst