CSR

Subaru · NHTSA safety record

2024 Subaru Solterra

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

14

Complaints

2

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2024 Subaru Solterra have filed 14 safety complaints with NHTSA between August 2024 and July 2026. The most complained-about system is the electrical system, named in 5 of them (36%).

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

25V577000 · September 4, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 bZ4X, Lexus RZ, and Subaru Solterra vehicles. During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative.
The risk
An inoperative defroster and defogger system can decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.
The remedy
Dealers will update the HVAC control ECU software, free of charge. Dealers will also inspect the electrical compressor, and replace it, if necessary, free of charge. Owner notification letters were mailed October 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB07 and 25TA07. Lexus' numbers for this recall are 25LB04 and 25LA04. Subaru's number for this recall is WRD-25.

Toyota Motor Engineering & Manufacturing · up to 94,320 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 14.

ELECTRICAL SYSTEM 5 36%
FORWARD COLLISION AVOIDANCE 5 36%
LANE DEPARTURE 3 21%
VEHICLE SPEED CONTROL 3 21%
BACK OVER PREVENTION 2 14%
UNKNOWN OR OTHER 2 14%
POWER TRAIN 1 7%
STRUCTURE 1 7%
VISIBILITY 1 7%
VISIBILITY/WIPER 1 7%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 8.

2024 2025 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

1 injured · crash

CAR INADVERTENTLY ACCELERATED WHEN PARKING. RESULTS $17,000 DAMAGES AND STAGE TWO WHIPLASH. DEALER INSPECTED BLACK BOX AND CLAIMED ACCELERATOR WAS INADVERTENTLY PUSHED FULL THROTTLE, WHICH IS IMPOSSIBLE AS MY WIFE ISN'T TALL ENOUGH TO PUSH FULL THROTTLE. SUBURU WILL NOT SHARE THE RESULTS OF THE TEST SO ASSUME A COVERUP AT THIS POINT AS MY WIFE SWEARS SHE DID NOT PUSH THE ACCELERATOR PEDAL. MANY COMPUTER COMPONENTS ARE ATTACHED TO THE ACCELERATOR PEDAL, LIKE AUTOMATED PARKING AND CRUISE CONTROL. THIS CAR DID INDEED ACCELERATE ON ITS OWN.

NHTSA complaint 11654993. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

crash · towed

Subaru Solterra Car's automated breaking system did not work. We also suspect the changing from reverse to drive did not work as well. My wife while taking reverse and then tried to drive forward, but the drive forward did not work and when the car was accelerated it reversed and hit a tree. Rear automated breaking did not work causing damage to the car. Car was not drivable. Luckily no one was injured. There were no warning signs.

NHTSA complaint 11751460. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY
The contact owns a 2024 Subaru Solterra. The contact received notifications of NHTSA Campaign Numbers: 25V577000 (VISIBILITY) and 25V744000 (BACK OVER PREVENTION). The vehicle was taken to the dealer for the recall repairs. However, the contact was informed that the parts to do the recall repairs were not yet available. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint 11710362. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70, the range buffer diminished rapidly. By 10:52 a.m. (approx. 85 miles in), the vehicle stopped responding normally to the accelerator. Speed became limited to 36–40 mph. The panel displayed: “Traction battery empty, Output power reduced.” However, immediately next to this warning, the dashboard

NHTSA complaint 11705320, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
The air conditioning has stopped working and after 30 days has not been repaired. Visibility issues during cold conditions

NHTSA complaint 11693617. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
This car has been having issues with the facial recognition. It consistently cannot see my face when I am looking forward, and always manages to give me an alert when looking in my mirrors or doing a lane change. I am concerned that due to the a out of highway driving I do, that the car will Stop on the Interstate, causing a major accident

NHTSA complaint 11685945. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Lane departure feature is overly sensitive, often adjusts the car when not needed and has made car swerve inadvertently

NHTSA complaint 11685948. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Subaru Solterra

Model year Complaints Recalls Deaths
2026 16 1
2023 41 4

Other 2024 Subaru models

Every Subaru on this site — 97 vehicles, 147 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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