Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
110
Complaints
8
Crashes
2
Fires
3
Injuries
0
Deaths
Owners of the 2024 Subaru Crosstrek have filed 110
safety complaints with NHTSA
between September 2023 and August 2026.
The most complained-about system is the exterior lighting,
named in 13 of them
(12%). The typical failure was reported at 10,050 miles, the median
across the 12 complaints that gave an
odometer reading.
NHTSA has issued 2 recalls covering this
vehicle.
Recalls (2)
POWER TRAIN:DRIVELINE:DRIVESHAFT
23V754000 · November 9, 2023
The defect
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.
The risk
A broken driveshaft can cause a loss of drive power while driving or vehicle rollaway when the vehicle is in park without the parking brake engaged. Either of these scenarios can increase the risk of a crash.
The remedy
Dealers will inspect and replace the left and right front driveshafts as necessary, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRP-23.
Subaru of America, Inc. · up to 4,701 vehicles across all model years covered
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
23V551000 · August 4, 2023
The defect
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek and Impreza vehicles. Due to insufficient clearance, the instrument panel harness may contact the steering beam bracket, damaging the wire insulation and causing a short circuit.
The risk
A short circuit may cause a loss of drive power, increasing the risk of a crash.
The remedy
Dealers will inspect the harness and install an additional clamp on the steering beam bracket. If damage is found, dealers will add protective tape or replace the instrument panel harness, as necessary. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 3, 2023. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRL-23.
Subaru of America, Inc. · up to 35,357 vehicles across all model years covered
What owners report
Complaints naming each system. One complaint can name several, so these add
up to more than 110.
UNKNOWN OR OTHER 31 28%
EXTERIOR LIGHTING 13 12%
VISIBILITY/WIPER 12 11%
FORWARD COLLISION AVOIDANCE 11 10%
STEERING 10 9%
VISIBILITY 9 8%
SERVICE BRAKES 8 7%
ELECTRICAL SYSTEM 7 6%
TIRES 6 5%
VEHICLE SPEED CONTROL 5 5%
AIR BAGS 4 4%
ENGINE 4 4%
When the complaints arrived
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2025 at 48.
2023 to 2026, the last of them a part year
In owners' own words
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1 injured · crash · towed
I was driving with my wife when we were making a left turn. The adaptive cruse control came on. It took control of my acceleration, and steering. I got the car under control, but it was too late. I went across the empty parking lot, and almost crashed into the abandoned building.
NHTSA complaint 11683942. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
1 injured · crash · towed
The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due …
NHTSA complaint 11707689, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
1 injured · crash · towed · 26,656 miles
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The …
NHTSA complaint 11726977, quoted in part. Filed by an owner and not verified by NHTSA or by us.
Carry Handle, Shell, Base
fire · crash · towed
Test only, please ignore.
NHTSA complaint 11673822. Filed by an owner and not verified by NHTSA or by us.
STEERING
After about an hour of driving, the vehicle’s steering wheel required slightly more force to turn when changing direction of travel., almost like it was getting stuck. Once unstuck, the steering wheel would get easier to turn, causing overcorrections in direction of travel. The dealership was unable to recreate the issue, however I experienced the same problem today 8/14/26 after taking a longer road trip. The issue today was less pronounced. No one else has inspected the vehicle. No warning lights for this issue. Lane keep assist was disabled for both instances.
NHTSA complaint 11757077. Filed by an owner and not verified by NHTSA or by us.
VISIBILITY/WIPER
Windshield suddenly and spontaneously cracked, violently and with an explosive sound, due to higher-than-average outside air temperature (100°F, Arizona in July). Vehicle was being driven on a freeway during cross--country trip. Crack occurred in driver's line-of-sight and presented a dangerous driving condition. In service for 2 years and 10K miles and never driven off-road or incurred a windshield chip from flying objects. Subaru refused to repair under warranty. Discovered Subaru had a recent history of similar windshield problems including some covered by Technical Service Bulletin(s).
NHTSA complaint 11756779. Filed by an owner and not verified by NHTSA or by us.
LANE DEPARTURE: ASSIST
Adaptive cruise control did not disengage when brake pedal was pressed. The cars ahead of me on the highway were coming to a stop, so I tried to veer to the right since the brakes didn't work. The lane assist kept fighting me and wouldn't let me veer off to the right. Almost hit the car in front of me. Now the car is undrivable and needs to be towed
NHTSA complaint 11753400. Filed by an owner and not verified by NHTSA or by us.
TIRES
10,100 miles
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar Go, Tire Size: 225/60/R17, DOT Number: [XXX]. The contact stated that while adding fluid to a reservoir under the hood, the contact discovered that the four tires were dry-rotted on the inside of the tread. The vehicle was taken to the local dealer, where the tires were purchased, and it was diagnosed that the tires needed to be replaced. The tires were not replaced. The manufacturer was notified of the failure. The vehicle was taken to another dealer, Shults Subaru (311 Fluvanna Ave, Jamestown, NY 14701); and the dealer informed the contact that the tires needed to be replaced. The tires were not …
NHTSA complaint 11750332, quoted in part. Filed by an owner and not verified by NHTSA or by us.
TIRES
22,243 miles
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, DOT Number: (N/A). The contact stated that while the vehicle was at the dealer for maintenance, the contact was informed that all four tires were cracked and were dry-rotted. The contact stated that the vehicle had been serviced by the same dealer six months prior to the failure, and that the tires had light to moderate wear. However, after driving for 5,000 miles, the contact was informed that the tires needed to be replaced. The tires had not yet been replaced. The manufacturer was made aware of the failure. The failure mileage was 22,243.
NHTSA complaint 11750003. Filed by an owner and not verified by NHTSA or by us.
VEHICLE SPEED CONTROL
While driving at highway speeds in the passing lane, the vehicle’s adaptive cruise control with EyeSight malfunctioned. The system suddenly emitted a forward‑collision warning beep even though the lane ahead was completely clear. Immediately after the warning, the brakes engaged forcefully on their own, causing abrupt and unexpected deceleration while overtaking another vehicle. This created a significant safety risk to us and surrounding drivers, as the vehicle slowed rapidly in active traffic without any legitimate hazard. In addition to the sudden braking events, there have been multiple instances where, while adaptive cruise control was active, attempts to decelerate using the …
NHTSA complaint 11749797, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's lemon
law may require the manufacturer to replace it or buy it back.
What each state asks for
, read from the statutes.
Where these numbers come from
Complaints: NHTSA's ODI
complaint file
, published August 20, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API
, most recent campaign filed August 12, 2026.
Investigations: NHTSA's ODI
investigation file
, published 2026-08-19.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst