Recall · 21V055000
Daimler Vans USA recalled 5 models over electrical system
84,345
Vehicles covered
5
Models
13
Model years
February 5, 2021
Filed with NHTSA
ELECTRICAL SYSTEM:SOFTWARE
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- What it can cause
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- What the dealer does
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 84,345 vehicles this is a bigger campaign than 91% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2016 to 2020, so the oldest vehicles on it were 5 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the electrical system 26 times before this, most recently in December 2020 as 20V776000. That is not evidence the earlier repair failed.
This site holds the complaint record for 12 of the 13 model years the campaign names. Their owners have filed 407 complaints with NHTSA, 112 of them before this campaign was filed. 61 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in April 2016, 4 years before this filing.
The vehicles on this campaign carry 40 other recalls published here, the newest being: 26V070000 (air bags), 25V463000 (equipment), 24V930000 (electrical system), 23V876000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on February 5, 2021 as campaign 21V055000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-02-05.
Independent developer and analyst