Recall · 25V463000
Daimler Vans USA recalled the MERCEDES-BENZ Metris over equipment
43,422
Vehicles covered
1
Model
4
Model years
July 11, 2025
Filed with NHTSA
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- What it can cause
- A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- What the dealer does
- Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-BenzMetris | 2020 to 2023 | 2022 |
How this campaign compares
At 43,422 vehicles this is a bigger campaign than 88% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2020 to 2023, so the oldest vehicles on it were 5 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the equipment 19 times before this, most recently in February 2022 as 22V073000. That is not evidence the earlier repair failed.
This site holds the complaint record for 2 of the 4 model years the campaign names. Their owners have filed 16 complaints with NHTSA, 14 of them before this campaign was filed. The earliest of them reached NHTSA in November 2020, 4 years before this filing.
The vehicles on this campaign carry 10 other recalls published here, the newest being: 26V070000 (air bags), 23V881000 (fuel system, gasoline), 23V444000 (fuel system, gasoline), 22V360000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on July 11, 2025 as campaign 25V463000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2025-07-11.
Independent developer and analyst