Recall · 22V360000
Daimler Vans USA recalled 9 models over electrical system
19,937
Vehicles covered
9
Models
27
Model years
May 20, 2022
Filed with NHTSA
ELECTRICAL SYSTEM:SOFTWARE
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- What it can cause
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- What the dealer does
- The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| FreightlinerSprinter 1500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 2500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 3500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 4500 | 2019 to 2021 | Not published here |
| Mercedes-BenzMetris | 2019 to 2021 | 2019 |
| Mercedes-BenzSprinter 1500 | 2019 to 2021 | 20192021 |
| Mercedes-BenzSprinter 2500 | 2019 to 2021 | 201920202021 |
| Mercedes-BenzSprinter 3500 | 2019 to 2021 | 201920202021 |
| Mercedes-BenzSprinter 4500 | 2019 to 2021 | 2019 |
How this campaign compares
At 19,937 vehicles this is a bigger campaign than 84% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2019 to 2021, so the oldest vehicles on it were 3 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the electrical system 42 times before this, most recently in April 2022 as 22V231000. That is not evidence the earlier repair failed.
This site holds the complaint record for 13 of the 27 model years the campaign names. Their owners have filed 293 complaints with NHTSA, 117 of them before this campaign was filed. 56 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in February 2019, 3 years before this filing.
The vehicles on this campaign carry 48 other recalls published here, the newest being: 26V070000 (air bags), 25V463000 (equipment), 24V930000 (electrical system), 23V876000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on May 20, 2022 as campaign 22V360000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2022-05-20.
Independent developer and analyst