Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 31 safety complaints
about the 2012 Infiniti M37 with the US government. Of those, 1 describes a crash, 1 mentions a fire and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the steering,
named in 11 complaints, 35% of the total.
The typical failure was reported at 62,000 miles,
the median across the 25
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers October 2012 to August 2026 · How this is counted
What is on file
31 complaints on file
31
Complaints
1
Describe a crash
1
Mention fire
0
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
No recall campaign was matched to this year, make and model. That is not
the same as a clean vehicle: recalls are issued against production
ranges, and the only reliable check is your own VIN.
Which system owners named
Complaints naming each system
STEERING 11 · 35%
11 35%
AIR BAGS 8 · 26%
8 26%
ENGINE 6 · 19%
6 19%
POWER TRAIN 6 · 19%
6 19%
ELECTRICAL SYSTEM 4 · 13%
4 13%
ELECTRONIC STABILITY CONTROL (ESC) 2 · 6%
2 6%
SEATS 2 · 6%
2 6%
SERVICE BRAKES 2 · 6%
2 6%
VEHICLE SPEED CONTROL 2 · 6%
2 6%
ENGINE AND ENGINE COOLING 1 · 3%
1 3%
FUEL/PROPULSION SYSTEM 1 · 3%
1 3%
STRUCTURE 1 · 3%
1 3%
0815
One complaint can name several systems, so these add up to more than 31.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2016 at 7.
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2012 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2012 Infiniti M37, and it is a separate
question from what owners report going wrong later.
Test
4 DR AWD
4 DR FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
11.3%
11.3%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
FUEL/PROPULSION SYSTEM
fire · towed · 33,000 miles
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING APPROXIMATELY 55 MPH, BLACK SMOKE EMITTED FROM THE HOOD OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND A BALL OF FLAMES IMMEDIATELY SHOT OUT FROM UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT DIALED 911. THE FIRE DEPARTMENT ARRIVED APPROXIMATELY 20 TO 30 MINUTES LATER AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. BOTH A FIRE AND A POLICE REPORT WERE FILED. THERE WERE NO INJURIES. THE REMNANTS OF THE VEHICLE WERE TOWED AWAY BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
NHTSA complaint 10818391. Filed by an owner and not verified by NHTSA or by us.
STEERING
crash
When the steering wheel is adjusted up, down or the telescopic adjustment is used a loud pop is heard, the casing comes apart and it is no longer possible to turn the wheel left or right.
NHTSA complaint 11421979. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
140,000 miles
The contact owns a 2012 Infiniti M37. The contact stated that while driving at various speeds, the vehicle hesitated upon depressing the accelerator pedal without warning. The contact also stated that while driving on an incline, the vehicle lost power upon depressing the accelerator pedal and rolled backward, forcing the contact to depress the accelerator pedal to the floorboard to maintain momentum and resume driving. Upon investigation, the contact associated the failure with the Intelligent Power Distribution Module (IPDM) relay. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.
NHTSA complaint 11760232. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
The front passenger airbag warning light came on with a dash warning flashing light. I isolated the fault to the passenger seat weight sensor, which prevents the airbag from deploying when a passenger of less than 90 pounds is sensed in the front seat. The time from the onset of the warning light to discovery of the actual fault was less than a week and this was facilitated by a mechanic with a sophisticated enough OBD reader to flesh out Infiniti codes. I called my local Infiniti dealer in Tacoma, WA and they were able to supply a part number but it has been discontinued for the 2011-2013 Infiniti M37 models. Without this sensor working, the passenger airbag may not deploy in the event of …
NHTSA complaint 11711442, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
68,000 miles
The contact owns a 2012 Infiniti M37. The contact stated that the front passenger's side air bag warning light was illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was quoted a diagnostic fee and declined to pay the fee. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 68,000.
NHTSA complaint 11593625. Filed by an owner and not verified by NHTSA or by us.
ENGINE AND ENGINE COOLING
96,294 miles
The contact owns a 2012 Infiniti M37. The contact stated that upon taking the vehicle to an independent mechanic for an oil change, she was informed that the radiator pressure O-ring was leaking coolant. The independent mechanic diagnosed that the radiator needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,294.
NHTSA complaint 11499969. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
Passenger Air Bag Sensor Failed. Concerned Passenger Airbag will not deploy when passengers are in the car. This is a Very Known and Problematic issue with Infiniti and Infiniti will not address this critical safety issue. Infiniti says repairs would be the owner responsibility and cost in excess of $8,000. This is a critical safety issue and needs to be addressed by Infiniti before someone gets hurt.
NHTSA complaint 11479314. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
airbag light blinks. We tried the reset and it worked until someone sat in the seat. Called dealer and they said the seat bottom needs replacing as it’s a occupancy sensor. Cost for part + labor = 5K .. Totally outrageous. safety issue
NHTSA complaint 11436513. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, no campaign on file for this vehicle.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst