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Chevrolet · NHTSA safety record

2013 Chevrolet Impala

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

270

Complaints

16

Crashes

0

Fires

12

Injuries

0

Deaths

Owners of the 2013 Chevrolet Impala have filed 270 safety complaints with NHTSA between October 2012 and July 2025. The most complained-about system is electronic stability control, named in 108 of them (40%). The typical failure was reported at 54,000 miles, the median across the 221 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

ELECTRICAL SYSTEM:IGNITION

14V355000 · June 23, 2014

The defect
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
The risk
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
The remedy
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

General Motors LLC · up to 3,141,731 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 270.

ELECTRONIC STABILITY CONTROL (ESC) 108 40%
ELECTRICAL SYSTEM 52 19%
SERVICE BRAKES 51 19%
STEERING 34 13%
POWER TRAIN 33 12%
ENGINE 30 11%
WHEELS 23 9%
UNKNOWN OR OTHER 21 8%
VEHICLE SPEED CONTROL 20 7%
AIR BAGS 19 7%
SUSPENSION 17 6%
TRACTION CONTROL SYSTEM 17 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2016 at 62.

2012 2016 2025
2012 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 110,000 miles

TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE THE CONTACT WAS DRIVING 60 MPH ON THE HIGHWAY, THE PRECEDING VEHICLE CRASHED INTO AN ITEM ON THE ROAD. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE RIGHT ARM. A PASSENGER ALSO RECEIVED MINOR INJURIES TO THE NOSE. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT WAS CONTACTED, BUT NO FIRE WAS PRESENT. THE VEHICLE WAS TOTALED AND TOWED BY THE POLICE DEPARTMENT TO A SALVAGE LOT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 110,000.

NHTSA complaint 11184889. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed

The contact owns a 2013 Chevrolet Impala. The contact stated that her vehicle would fail to start up after multiple attempts without warning. The contact stated that while her fiance was driving at 55 MPH, the vehicle shut off without warning which cause him to crash into a ravine. The air bags did not deploy upon impact. The contact and her fiance suffered minor scrapes and bruises but did not seek medical attention. A police report was filed at the scene. The vehicle was towed to an independent tow yard where it was deemed a total loss. The dealer was contacted about the incident and was informed that they could not pick up the vehicle to perform an investigation. The manufacturer had yet

NHTSA complaint 11440640, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed

I have driving on highway [XXX] heading back home to yucca valley from oceanside driving in the left lane my steering wheel locked up my vehicle swerved let into a street sign and thr vehicle proceeded to turn right swerving on the road losing control of the vehicle my airbag never deployed and my riverside tire as well the drives haft fell off the vehicle and now my car is completely totaled luckily there were no other vehicles involved but there was another person in the car with me when the incident occurred, we both he whiplash. Incident occurred in Morongo Valley near road runner mobile home trailer park in morngo valley INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

NHTSA complaint 11674400, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured · crash · towed · 3,345 miles

TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VERY SLOWLY. THE ENGINE STALLED IN THE MIDDLE OF THE ROAD. THE KEY WAS TURNED BACK TO THE ON POSITION AND ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED A BROKEN LEFT HIP BONE, NERVE DAMAGE, AND OTHER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS

NHTSA complaint 10778945, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

140,000 miles

The contact owns a 2013 Chevrolet Impala. The contact stated that for the past nine years, the blower fan had been replaced several times. The contact stated that prior to the failures, the blower fan was making abnormal tapping and clicking sounds. The contact stated that the check engine warning light was intermittently illuminated. The contact had taken the vehicle to an independent mechanic; however, the vehicle was not diagnosed. The independent mechanic determined that the fan and heater needed to be replaced. The vehicle was repaired after every service appointment; however, the contact stated that eventually the fan and heater failed and had to be replaced. The manufacturer was not

NHTSA complaint 11637984, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Service Stabilitrak traction light comes on and front left side on car makes noise when turn sterring wheel to left and ABS light comes on when this light comes on.

NHTSA complaint 11614680. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
While driving vehicle warning light service stabilitrak....reduced engine power comes on. Vehicle then slows and can not drive over 20 to 30 mph. This has occurred randomly at highway speeds while driving on interstate in traffic. Sudden reduction caused traffic to have to slow quickly and almost caused a collision.

NHTSA complaint 11583554. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
TFP Switch(Sensor) 4 Circuit Low Voltage

NHTSA complaint 11538954. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

111,366 miles

The contact owns a 2013 Chevrolet Impala. The contact stated that the driver 's side power master door lock switch was inoperable. The messages "Monitor Tie System" and "Monitor Battery System" were displayed. The contact stated that the windshield wipers were operating at a slower speed than needed. On other occasions, the windshield wipers and the horn would engage independently, and the windshield wipers would operate faster than needed. The vehicle was taken to the dealer, where it was diagnosed that the ECM needed to be reprogrammed. Additionally, the contact stated that the vehicle failed to start and she was unable to release the key from the ignition switch. The vehicle was not

NHTSA complaint 11515441, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Impala

Model year Complaints Recalls Deaths
2019 28 1 —
2018 59 1 —
2017 116 0 —
2016 111 0 —
2015 300 3 —
2014 632 12 —
2012 258 3 —
2011 505 2 —
2010 441 4 —

Other 2013 Chevrolet models

Malibu 835 Equinox 749 Cruze 585 Volt 308 Silverado 1500 301 Tahoe 232 Sonic 217 Camaro 187

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst