AIR BAGS
2 injured · crash · 63,450 miles
FRONT END CRASH & AIRBAGS DID NOT DEPLOY
NHTSA complaint 11279418. Filed by an owner and not verified by NHTSA or by us.
Chevrolet · NHTSA safety record
2017 Chevrolet Impala
Every safety complaint, recall and defect investigation the US government holds on this vehicle.
116
Complaints
4
Crashes
0
Fires
9
Injuries
0
Deaths
Owners of the 2017 Chevrolet Impala have filed 116 safety complaints with NHTSA between September 2016 and June 2026. The most complained-about system is the engine, named in 21 of them (18%). The typical failure was reported at 45,500 miles, the median across the 72 complaints that gave an odometer reading.
No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.
What owners report
Complaints naming each system. One complaint can name several, so these add up to more than 116.
UNKNOWN OR OTHER 31 27%
ENGINE 21 18%
AIR BAGS 17 15%
ELECTRICAL SYSTEM 15 13%
POWER TRAIN 12 10%
STEERING 10 9%
EXTERIOR LIGHTING 6 5%
FUEL/PROPULSION SYSTEM 4 3%
SERVICE BRAKES 4 3%
SEATS 3 3%
WHEELS 3 3%
SEAT BELTS 2 2%
When the complaints arrived
By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 22.
In owners' own words
Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.
AIR BAGS
1 injured · crash · 72,000 miles
The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. Also, while the keys were inside the vehicle the doors had locked and the
NHTSA complaint 11537742, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
1 injured · crash · 89,000 miles
The contact owns a 2017 Chevrolet Impala. The contact stated while driving approximately 30 MPH and making a right turn, the vehicle crashed into the passenger's side door of an oncoming truck that was hidden behind a box truck and had suddenly intruded into his lane. The front end of the vehicle was damaged. The air bags failed to deploy. The contact sustained neck pain, back pain, and bruises on the forearms. The contact did not seek medical assistance. The contact was able to drive the vehicle from the scene. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 89,000.
NHTSA complaint 11574902. Filed by an owner and not verified by NHTSA or by us.
WHEELS
1 injured · 8,000 miles
RENTED AN ALAMO RENTAL CAR AT THE DFW AIRPORT ON 12/23/16. . LEFT REAR WHEEL CAME OFF VEHICLE WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON TEXAS HWY 36 CAUSING THE CAR TO LOOSE CONTROL AND SPIN OFF THE ROAD. *TR
NHTSA complaint 10938693. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
I am filing this complaint regarding a widespread design defect affecting 2016-2018 Chevrolet Impala vehicles with 3.6L V-6 engines, and General Motors' systematic denial of legitimate warranty claims under Special Coverage Adjustment N182186881-01 through arbitrary VIN-based exclusions. My 2017 Chevrolet Impala Premier (VIN: [XXX], in service August 5, 2017) developed an evaporator core failure in summer 2020, prior to reaching 72,000 miles -- within GM's published coverage window. Despite meeting every published criterion, GM denied coverage, claimed my VIN was excluded, and has refused to provide any substantive explanation of the exclusion criteria. GM's Special Coverage bulletin
NHTSA complaint 11742870, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
There is a recall for my vehicle with the evaporator core freezing leaking on certain chevy 2017 impala just like mine and my car has the same issue but they only recalled a certain number of vehicles with this problem. Is there anything I can do to resolve this issue.
NHTSA complaint 11730036. Filed by an owner and not verified by NHTSA or by us.
POWER TRAIN
The car will not or is slow to shift into gear. The transmission will not shift into gear..
NHTSA complaint 11727869. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
towed · 66,890 miles
The contact owns a 2017 Chevrolet Impala. The contact stated that while driving at an undisclosed speed on the interstate, the hazard light was activated and the trunk spontaneously opened. The contact was unable to securely latch the trunk and used a net to secure it. While continuing the drive, the vehicle lost motive power and was unable to restart. The vehicle was towed to a local dealer, where a diagnostic test determined there was a failure with the body control module(BCM), and a malfunction with the trunk latch assembly. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 66,890.
NHTSA complaint 11722274. Filed by an owner and not verified by NHTSA or by us.
STEERING
Power steering assist drive with care warning popped up on dash. Took the vehicle to the dealership and they said the power steering gear failed.
NHTSA complaint 11694490. Filed by an owner and not verified by NHTSA or by us.
ENGINE
I am writing to formally express my deep dissatisfaction regarding a recurring issue with my vehicle’s catalytic converter pipe. At 37,000 miles, the left-hand (front bank) catalytic converter pipe near the cylinder head mounting flange weld failed and was replaced under warranty by GM. Now, at just 88,000 miles, the same pipe has cracked again—at the identical location—and is not being covered by GM, forcing us to pay for repairs out of pocket. This is not simply a case of wear and tear. The failure not only resulted in significant performance issues, but also caused the housing of the fan to melt due to excessive heat exposure, posing a serious safety hazard. This repeated failure clearly
NHTSA complaint 11675052, quoted in part. Filed by an owner and not verified by NHTSA or by us.
Compare
Other years of the Chevrolet Impala
| Model year | Complaints | Recalls | Deaths |
|---|---|---|---|
| 2019 | 28 | 1 | — |
| 2018 | 59 | 1 | — |
| 2016 | 111 | 0 | — |
| 2015 | 300 | 3 | — |
| 2014 | 632 | 12 | — |
| 2013 | 270 | 1 | — |
| 2012 | 258 | 3 | — |
| 2011 | 505 | 2 | — |
| 2010 | 441 | 4 | — |
Other 2017 Chevrolet models
Silverado 1500 711 Malibu 699 Volt 694 Traverse 360 Bolt EV 342 Equinox 271 Corvette 255 Colorado 215
Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.
If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.
Where these numbers come from
- Complaints: NHTSA's ODI complaint file , published August 20, 2026. One complaint is one ODI number, which is how NHTSA counts them.
- Recalls: NHTSA's recall campaign API , most recent campaign filed August 12, 2026.
- Investigations: NHTSA's ODI investigation file , published 2026-08-19.
A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.
Compiled and maintained by guarledes
Independent developer and analyst