CSR

Ford · NHTSA safety record

2013 Ford E-350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

13

Complaints

1

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2013 Ford E-350 have filed 13 safety complaints with NHTSA between August 2013 and October 2022. The most complained-about system is the suspension, named in 7 of them (54%). The typical failure was reported at 6,000 miles, the median across the 9 complaints that gave an odometer reading.

NHTSA has issued 9 recalls covering this vehicle.

Recalls (9)

EQUIPMENT ADAPTIVE/MOBILITY

16V350000 · May 24, 2016

The defect
New England Wheels (New England) is recalling certain model year 2006-2014 Ford E-250, E-350, and 2015 Ford Transit vans equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The platform side plate of the affected wheelchair lifts may crack. Additionally, the lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk
If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platform may fall onto the lift operator, increasing their risk of injury.
The remedy
New England will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on June 29, 2016. Owners may contact New England customer service at 1-800-886-9247. New England's number for this recall is 16E-020.

New England Wheels · up to 2 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

15V779000 · November 20, 2015

The defect
New England Wheels is recalling certain model year 2006-2014 Ford E-250, and E-350 cargo vans modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts built by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk
If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy
New England Wheels will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on January 5, 2016. Owners may contact New England Wheels customer service at 1-800-866-9247, or Ricon Customer Service at 1-800-322-2884. New England Wheels' number for this recall is 15E-068. Note: These vans and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.

New England Wheels · up to 278 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

15V763000 · November 17, 2015

The defect
Mobility Specialists, Inc. (Mobility Specialists) is recalling certain model year 2006-2014 Ford E-250, and E-350 vehicles modified to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack. Additionally, the affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator. Additionally, if the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy
Mobility Specialists will notify owners to take their vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 13, 2015. Owners may contact Mobility Specialists customer service at 1-877-777-5438, or Ricon customer service at 1-800-322-2884.

Mobility Specialists, Inc. · up to 285 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

15V729000 · November 4, 2015

The defect
MobilityWorks (WMK Inc.) is recalling certain model year 2006-2014 Ford E-150, E-250, and E-350 vans modified by MobilityWorks to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk
If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
The remedy
MobilityWorks will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on December 15, 2015. Owners may contact MobilityWorks customer service at 1-800-769-8267, or Ricon Customer Service at 1-800-322-2884. Note: These vehicles and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.

Mobility Works (WMK Inc.) · up to 667 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

14V706000 · November 5, 2014

The defect
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
The risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
The remedy
Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

Cummings Mobility Conversion & Supply · up to 34 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

14V641000 · October 10, 2014

The defect
Mobility Works (WMK Inc.) is recalling certain model year 2006-2014 Ford E150, E250, and E350 vans modified by Mobility Works to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
The risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
The remedy
Mobility Works will notify owners, and Ricon will supply supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 10, 2014. Owners may contact Mobility Works customer service at 1-800-769-8267 or Ricon customer service at 1-800-322-2884.

Mobility Works (WMK Inc.) · up to 834 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

14V617000 · October 3, 2014

The defect
New England Wheels (New England) is recalling certain model year 2006-2014 E-250, and E-350 vehicles modified by New England to be equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
The risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
The remedy
New England will notify owners to take vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 17, 2014. Owners may contact New England customer service at 1-800-886-9247 or Ricon customer service at 1-800-322-2884. New England's number for this recall is 14E-041.

New England Wheels · up to 286 vehicles across all model years covered

EQUIPMENT ADAPTIVE/MOBILITY

14V595000 · September 24, 2014

The defect
Elkhart Coach (Elkhart) is recalling certain model year 2006-2014 Ford E-350 and Ford E-450 vehicles manufactured January 1, 2006, to May 1, 2014 and equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
The risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
The remedy
Elkhart will notify owners to take the vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on October 1, 2014. Owners may contact Ricon customer service at 1-800-322-2884. Owners may also contact Elkhart customer service at 1-574-264-5179. This recall has been superseded by campaign 15V-768.

Elkhart Coach · up to 437 vehicles across all model years covered

FUEL SYSTEM, OTHER:STORAGE

14V097000 · March 4, 2014

The defect
Landi Renzo USA is recalling certain model year 2011-2014 Ford E-150, E-250, and E-350 vehicles modified January 2, 2011, through February 24, 2014 to operate on compressed natural gas (CNG). In the affected vehicles, the left and right rear brackets that support the rear CNG cylinder may fail, allowing the cylinder to dislodge from the vehicle.
The risk
If the cylinder dislodges, a CNG leak may result, increasing the risk of a fire.
The remedy
Landi Renzo USA will notify owners, and dealers will inspect and replace the side arm brackets, as necessary, free of charge. The recall began on March 27, 2014. Owners may contact Landi Renzo USA at 1-855-526-3400.

Landi Renzo USA · up to 343 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 13.

SUSPENSION 7 54%
TIRES 6 46%
SERVICE BRAKES 5 38%
WHEELS 5 38%
ENGINE 2 15%
STEERING 2 15%
ELECTRICAL SYSTEM 1 8%
ENGINE AND ENGINE COOLING 1 8%
STRUCTURE 1 8%
UNKNOWN OR OTHER 1 8%
VEHICLE SPEED CONTROL 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 5.

2013 2014 2022
2013 to 2022

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

crash · 12,500 miles

I WAS STOPPED AT A STOP SIGN, WITH MY FOOT ON THE BRAKE PEDAL, THE ENGINE BEGAN TO ROAR. THE VEHICLE ACCLERATED FOWARD. I ATTEMPED TO STOP THE VEHICLE BY PRESSING THE BRAKE AS HARD AS I COULD. THE VAN WOULD NOT STOP. APPROXIMATELY 250 FEET FROM STOP SIGN, I HIT A TREE HEAD ON TO INSURE I DIDN'T INJURE ANYBODY. *JS

NHTSA complaint 10538198. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The passenger doors on the back of this van do not latch properly. Oddly enough almost EVERY Ford Model from this year has a recall for the same door latches-but not this model. I'm not sure why this hasn't been recalled except that maybe because there are less of these model Fords on the road-less reports have been made.

NHTSA complaint 11489538. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
I purchased this lift kit based on multiple reviews including personal friends. After install, I have had to undergo four alignments with no resolution. Multiple mechanics have confirmed that the kit is defective. I have been in contact with the manufacturer but they have stopped responding to me. They freely admitted to my alignment shop and myself that they do not use any jigs or templates to build these kits. They are modifying stock I-beams which clearly and obviously dictate in forged letters to not modify. I have asked for a fix or resolution and WeldTech is no longer responding. I have initiated a chargeback on my card. This kit poses a significant safety risk in that it causes the

NHTSA complaint 11479610, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
2013 FORD E350 SUPER DUTY MOTORHOME. CONSUMER WRITES IN REGARDS TO MELTED EXHAUST FLANGE AND CONCERN ABOUT POTENTIAL FOR FIRE CAUSED BY EXCESSIVE EXHAUST HEAT BUILD UP. *EA *TR

NHTSA complaint 11175611. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
AIR CONDITIONING IS NOT WORKING PROPERLY. AFTER SPEAKING TO SEVERAL OTHER OWNERS THEY ALSO EXPERIENCED THE SAME MALFUNCTION

NHTSA complaint 11121681. Filed by an owner and not verified by NHTSA or by us.

TIRES

67,000 miles

TL* THE CONTACT OWNS A 2013 FORD E-350. WHILE DRIVING APPROXIMATELY AT 55 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT WITHOUT WARNING. THE CONTACT STATED THAT THE DEALER (JACK SCHMITT CHEVROLET OF WOOD RIVER, 1870 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WERE AWARE THE TIRES WERE NOT FOR THE VEHICLE WHEN IT WAS SOLD TO THE CONTACT. THE MANUFACTURER WAS CONTACTED. THE VIN WAS UNKNOWN. NO TIRE INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 67,000. *TT *TR

NHTSA complaint 11063035. Filed by an owner and not verified by NHTSA or by us.

ENGINE

98,000 miles

SPARK PLUG BLOWN OUT OF HEAD. *TR

NHTSA complaint 10705377. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford E-350

Model year Complaints Recalls Deaths
2022 14 3
2021 20 6
2017 13 5
2014 17 13
2012 16 12
2011 19 18
2010 17 16

Other 2013 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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