CSR

Ford · NHTSA safety record

2017 Ford E-350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

13

Complaints

1

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2017 Ford E-350 have filed 13 safety complaints with NHTSA between September 2017 and July 2026. The most complained-about system is the steering, named in 4 of them (31%). The typical failure was reported at 20,556 miles, the median across the 10 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle.

Recalls (5)

EQUIPMENT

19V466000 · June 18, 2019

The defect
SVO Group Inc. (SVO Group) is recalling certain 2017-2018 Ford E-350 and E-450-based shuttle buses equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
The risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
The remedy
SVO Group will work with ASA to notify owners, and ASA will provide a harness relay capacitor module to eliminate the image reversal, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400.

SVO Group Inc · up to 52 vehicles across all model years covered

EQUIPMENT

19V401000 · May 29, 2019

The defect
VCI Emergency Vehicle Specialists (VCI) is recalling certain 2017-2018 Ford F-550, 2014 E-350 and E-450, 2015 F-250 and F-450, 2016 E-450, 2017 E-350, F-450 and E-450, 2018 F-350, 2010 E-450, 2005-2006 E-450, 2009 E-450 and Chevrolet C4500-based Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.
The risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
The remedy
VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400.

VCI Emergency Vehicle Specialists · up to 22 vehicles across all model years covered

EXTERIOR LIGHTING:BRAKE LIGHTS

19V342000 · May 3, 2019

The defect
Taylor Made Ambulances is recalling certain 2017-2018 Ford E-350, F-450, E-450, F-550, and GMC G3500-based ambulances equipped with Whelen brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed.
The risk
If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.
The remedy
Taylor Made will notify owners and Whelen will replace the brake lights, free of charge. The recall began June 5, 2019. Owners may contact Taylor Made Ambulances customer service at 1-800-468-1310.

Taylor Made Ambulances · up to 17 vehicles across all model years covered

EXTERIOR LIGHTING:BRAKE LIGHTS

19V285000 · April 10, 2019

The defect
North Central Emergency Vehicles (North Central) is recalling certain 2016-2018 Ambulances remounted on Ford E-350 and E-450 and Chevrolet G4500 chassis equipped with Whelen brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed.
The risk
If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.
The remedy
North Central will notify owners and dealers will replace the brake lights, free of charge. The recall began May 20, 2019. Owners may contact North Central Emergency Vehicles customer service at 1-320-395-2529.

North Central Emergency Vehicles · up to 5 vehicles across all model years covered

SEATS

19V205000 · March 18, 2019

The defect
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The remedy
Quality Van will notify owners and dealers will inspect and repair the foldaway seat, free of charge. The recall began March 21, 2019. Owners may contact Quality Van customer service at 1-800-408-8550.

Quality Van Sales, Inc. · up to 471 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 13.

STEERING 4 31%
SUSPENSION 3 23%
ENGINE 2 15%
ELECTRICAL SYSTEM 1 8%
FORWARD COLLISION AVOIDANCE 1 8%
FUEL/PROPULSION SYSTEM 1 8%
POWER TRAIN 1 8%
SERVICE BRAKES 1 8%
STRUCTURE 1 8%
UNKNOWN OR OTHER 1 8%
WHEELS 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 6.

2017 2019 2026
2017 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

fire · 45,000 miles

TL* THE CONTACT OWNS A 2017 FORD E -350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS JUMP STARTED. ADDITIONALLY, THE VEHICLE FAILED TO SHUTDOWN WHEN THE KEY WAS REMOVED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GRIECO FORD (1651 NEW STATE HWY, RAYNHAM, MA 02767 (508) 219-4544) WHERE IT WAS DIAGNOSED THAT THE CLUSTER MODULE AND INSTRUMENT PANEL CLUSTER NEEDED TO BE REPLACED. IN ADDITION, WHILE AT THE LOCAL DEALER THERE WAS SMOKE EMERGING FROM THE STEP WELL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,000.

NHTSA complaint 11207455. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · 21,016 miles

THIS VEHICLE IS USED AS AN AMBULANCE. ON TWO SEPARATE OCCASIONS THE VEHICLE WAS INVOLVED IN TWO MAJOR ACCIDENTS, ONCE GOING FORWARD FROM A STATIONARY POSITION THROUGH OUR BUILDING GARAGE DOOR AND THE OTHER WHILE IN REVERSE TRYING TO SLOW DOWN BACKING UP AND GOING THROUGH AN INTERIOR BUILDING WALL. THE GAS AND BRAKE PEDAL ARE LOCATED TOO CLOSE TOGETHER. WHEN THE DRIVER WENT TO APPLY THE BRAKES HIS FOOT PRESSES DOWN ON THE THROTTLE PEDAL AT THE SAME TIME, CAUSES THE VEHICLE TO TAKE OFF. THE MORE BRAKE YOU PUSH THE MORE THROTTLE IS PRESSED. WE ALSO ON TWO OTHER OCCASIONS WHEN THE VEHICLE WAS OUTSIDE HAVE HAD THE DRIVERS WHILE DEPRESSING THE BRAKE IN A STATIONARY POSITION SHIFTING FROM PARK TO

NHTSA complaint 11180979, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Over the course of the last 3 months I have experienced different problems with the emissions on my truck. It started with replacing the sensor in the tail pipe then that led to loosing power while pulling my 25 foot goose neck trailer. On 7 different occasion I lost power while hooked up to my trailer. It happens with no warning either on hills or on a straight away. Two of the cases almost led to a wreck because semi's were following me to closely and when I lost power I immediately turned on my flashers and they were either able to get around me or lock up their brakes without hitting me. When this happens I have to coast off to the side of the road and restart the truck to get out of

NHTSA complaint 11748039, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Driving during heavy rain in Texas, vehicle lost power intermittently, causing engine failure, loss of steering, loss of braking, loss of control. This event was apparently due to BCM failure due to moisture getting to the BCM. Upon inspection by a certified Mechanic , BCM and wiring was wet. BCM also had apparent corrosion.11

NHTSA complaint 11624618. Filed by an owner and not verified by NHTSA or by us.

WHEELS
FALL OF 2021 TRAVELING IN OKLAHOMA PANHANDLE PULLING TRAILER WITH LIVESTOCK THE PASSENGER REAR TIRE POPPED OFF DUE TO LUG BOLTS BREAKING. TOW TRUCK TOOK TO MCKAY FORD IN WOODWARD, OK AND THEY FIXED. JAN 14, 2023 TRAVIELING NEAR CANADIAN, TEXAS AT NIGHT DRIVERS SIDE TIRE POPPED OFF DUE TO LUG NUTS BREAKING. NOW I AM READING THAT WE ARE NOT THE ONLY ONES HAVING THIS PROBLEM. FAULTEY LUG NUTS CAUING BIG PROBLEMS. NOT SAFE

NHTSA complaint 11501786. Filed by an owner and not verified by NHTSA or by us.

STEERING

32,000 miles

WHEN DRIVING ON HIGHWAY AND GO OVER A BUMP IN ROAD THE TRUCK GOES INTO A DEATH WOBBLE AND YOU NEED TO IMMEDIATELY HIT THE BRAKES AND SLOW DOWN TO ALMOST A COMPLETE STOP TO GET THE TRUCK BACK UNDER CONTROL. VERY LIFE THREATENING. THIS IS THE SECOND TIME I HAVE HAD TO TAKE BACK TO DEALER FOR SAME REASON. THE LAST TIME THIS HAPPENED IT ALMOST THREW ME IN THE DITCH. THIS IS A VERY SERIOUS SITUATION AND THERE SHOULD ABSOLUTELY BE A RECALL DONE BEFORE SOMEONE GETS KILLED WHEN THIS HAPPENS.

NHTSA complaint 11193234. Filed by an owner and not verified by NHTSA or by us.

STEERING

36,500 miles

EXPERIENCED THE INFAMOUS FORD "DEATH WOBBLE" AFTER HITTING A ROAD DIP AT 65MPH WHILE TRAVELLING TO FL. I WAS PULLING OUR 5TH WHEEL CAMPER. I RE-EXPERIENCED IT AGAIN 15 TIMES DURING THE SAME TRIP!!! FRONT END SHAKES UNCONTROLLABLY UNTIL YOU SLOW DOWN BELOW 40, WHICH IS A HAZARD ON A FREEWAY! OCCURRED SEVERAL TIMES AROUND 45-50 MPH, TOO. PLEASE HAVE FORD ISSUE A RECALL!!! I AM NOT THE ONLY OWNER EXPERIENCING THIS PROBLEM AND IT IS A HAZARD TO DRIVE AND HAVE IT OCCUR.

NHTSA complaint 11191424. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford E-350

Model year Complaints Recalls Deaths
2022 14 3
2021 20 6
2014 17 13
2013 13 9
2012 16 12
2011 19 18
2010 17 16

Other 2017 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst