CSR

Ford · NHTSA safety record

2013 Ford Fusion Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

126

Complaints

1

Crashes

4

Fires

1

Injuries

0

Deaths

Owners of the 2013 Ford Fusion Hybrid have filed 126 safety complaints with NHTSA between January 2013 and June 2026. The most complained-about system is the power train, named in 30 of them (24%). The typical failure was reported at 54,981 miles, the median across the 105 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (1)

EQUIPMENT:ELECTRICAL

18V592000 · September 10, 2018

The defect
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
The risk
An overheated cord can increase the risk of a fire.
The remedy
Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Ford Motor Company · up to 49,197 vehicles across all model years covered

Defect investigations (5)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Front Brake Jounce Hose Failures

RQ22004

Closed recall query · opened August 8, 2022 · closed March 24, 2023 · led to recall 23V162000

the hydraulic brakes

On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Door Latch Failures

RQ19005

Closed recall query · opened December 19, 2019 · closed February 7, 2022 · led to recall 20V177000

the latches, locks and linkages, the body structure

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

Door Latch Failure

EA15002

Closed engineering analysis · opened February 27, 2015 · closed November 13, 2015 · led to recall 15V246000

the latches, locks and linkages, the body structure

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 1,102 unique reports related to the alleged problem. There were no injury claims but there were two claims of low speed accidents occurring involving the door opening while driving and damaging property. Ford also submitted 10,883 warranty claims related to door latch failures.Many customers indicated that the door would not latch at all and accordingly they decided to restrain the door by other means (looping the seatbelt through the door, or using rope or tape) in order to drive the vehicle.Some customers also reported multiple door latch failures occurring on the same vehicle on different doors occurring months apart.On April 23rd, 2015 Ford notified ODI that it would conduct a safety recall (15V-246) to remedy door latches failures on certain MY 2011-2014 Ford Fiesta and MY 2013-2014 Ford Fusion and Lincoln MKZ vehicles.According to Ford, the pawl spring tab located within the door latch can break off, or separate and result in a ?door will not close condition.The recalled vehicles include Fiesta vehiclesmanufactured from the start of the MY 2011 to May 2013 and Fusion and MKZ vehicles manufactured from the start of the MY 2013 year until May 2013.In May 2013 Ford reports that it made a manufacturing quality control change, specific to the spring tab, to improve the performance of the existing part.The door latch spring tab was redesigned and the new latch was phased into production in December 2014 with a new part number.Ford will replace all four door latches on the affected vehicles with the new latch design currently in production.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 126.

POWER TRAIN 30 24%
ELECTRICAL SYSTEM 20 16%
STEERING 19 15%
STRUCTURE 12 10%
ENGINE 11 9%
SEAT BELTS 11 9%
SERVICE BRAKES 11 9%
AIR BAGS 10 8%
UNKNOWN OR OTHER 10 8%
FUEL/PROPULSION SYSTEM 7 6%
VEHICLE SPEED CONTROL 6 5%
ELECTRONIC STABILITY CONTROL (ESC) 5 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2018 at 21.

2013 2018 2026
2013 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SEAT BELTS

1 injured · 47,600 miles

MY DAUGHTER WAS IN THE MIDDLE SEAT IN THE BACK OF THE CAR. WE WENT TO GET HER OUT AND THE SEAT BELT LOCKED UP AND THE BELT BECAME REALLY TIGHT ON HER CHEST. SHE STARTED TO CRY AND WE DIDN'T KNOW HOW TO GET HER OUR. WE THEN UNLATCHED THE SEAT, FOLDED IT OVER AND SHE CRAWLED OUT. BUT THEN THE SEAT BELT BECAME EVEN TIGHTER AND I NOW CAN NOT LIFT THE SEAT BACK UP. THE SEAT BELT COULD HAVE HARMED MY CHILD.

NHTSA complaint 10883865. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · towed

The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of the road, exited the vehicle, and took her sons out of the vehicle. The contact stated that the entire vehicle then caught on fire. The contact stated that the driver's side of the vehicle was more burned than the rest of the vehicle. The fire was extinguished by the Fire Department, who informed the

NHTSA complaint 11664680, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 24,200 miles

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE STREET TO HELP US AND SENT THE FIRE TRUCK TO US. THEY POPPED THE HOOD AND TRUNK AND TRIED TO PUT OUT THE FIRE. AFTER A FEW MINUTES OF TRYING TO PUT

NHTSA complaint 10629821, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 61,000 miles

WHILE DRIVING IN THE PASSING LANE ON THE HIGHWAY ON MY WAY HOME FROM WORK I BEGAN TO SMELL SMOKE. I INITIALLY THOUGHT IT WAS SOMEONE ELSE'S BRAKES UNTIL I BEGAN TO SEE SMOKE COMING THROUGH THE INTERIOR PANELS OF MY VEHICLES. LUCKILY, THE VEHICLES NEAR ME NOTICED THE SMOKE AND SLOWED DOWN SO THAT I COULD GET OFF THE ROAD. ONCE PULLED OVER I WENT TO THE FRONT OF THE CAR AND FELT THE HOOD BUT IT DID NOT FEEL HOT BUT WHEN I LOOKED UP I NOTICED THE SMOKE WAS COMING FORM THE TRUNK. I WENT TO THE BACK OF THE CAR, OPENED THE TRUNK AND NOTICED FLAMES COMING FROM THE CAR BATTERY COMPARTMENT (NOT THE HYBRID BATTERY). I TRIED TO SMOTHER THE FIRE WITH A SHEET BUT WAS UNSUCCESSFUL. I REALIZED THE FLAMES

NHTSA complaint 11138994, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

179,000 miles

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond normally while depressing the brake pedal. Several unknown warning lights were illuminated during the failure. The failure caused the steering wheel to lock up, the brake pedal became extremely firm, and the accelerator pedal became inoperable. Additionally, the exterior lights shut off unexpectedly and the vehicle lost electrical power. The vehicle was safely pulled into a parking lot, and the contact waited for several minutes before restarting the vehicle. The vehicle was restarted; however, 30 seconds after resuming driving the vehicle shut off again. The

NHTSA complaint 11747119, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
While driving a 2013 Ford Fusion Hybrid Titanium (approximately 157,000 miles), the Electronic Power-Assisted Steering (EPAS) system suddenly failed without warning during heavy rain in Philadelphia, PA. I was driving near the riverfront area by [XXX] when the steering immediately became extremely stiff and difficult to turn. No prior warning lights or steering-related symptoms were present before the failure. Due to wet road conditions and the sudden loss of steering assist, I temporarily lost the ability to maneuver the vehicle normally and nearly collided with roadside structures near the river. Considerable physical force was required to maintain directional control and safely move the

NHTSA complaint 11739868, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The factory-installed rearview backup camera on my 2013 Ford Fusion fails intermittently. When shifting into reverse, the display screen frequently goes black, shows a distorted or flickering image with multicolored lines, or displays an error message stating the camera is unavailable. The failure is unpredictable but occurs more often in hot weather or after rain, suggesting a hardware defect. The component that has failed is the rearview camera system, likely the camera module itself, which is available for inspection. This malfunction creates a significant safety hazard by eliminating rear visibility, substantially increasing the risk of a back-over collision with pedestrians, children,

NHTSA complaint 11696672, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

95,189 miles

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,189.

NHTSA complaint 11632767. Filed by an owner and not verified by NHTSA or by us.

STEERING

towed · 112,000 miles

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline

NHTSA complaint 11603387, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Fusion Hybrid

Model year Complaints Recalls Deaths
2020 8 0
2019 35 0
2018 59 0 1
2017 67 0
2016 48 0
2015 46 2
2014 65 1
2012 95 0
2011 132 0 2
2010 507 0

Other 2013 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst