CSR

Ford · NHTSA safety record

2014 Ford Fusion Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

65

Complaints

3

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2014 Ford Fusion Hybrid have filed 65 safety complaints with NHTSA between November 2013 and October 2025. The most complained-about system is the steering, named in 14 of them (22%). The typical failure was reported at 50,000 miles, the median across the 52 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (1)

EQUIPMENT:ELECTRICAL

18V592000 · September 10, 2018

The defect
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
The risk
An overheated cord can increase the risk of a fire.
The remedy
Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Ford Motor Company · up to 49,197 vehicles across all model years covered

Defect investigations (4)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Front Brake Jounce Hose Failures

RQ22004

Closed recall query · opened August 8, 2022 · closed March 24, 2023 · led to recall 23V162000

the hydraulic brakes

On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Door Latch Failures

RQ19005

Closed recall query · opened December 19, 2019 · closed February 7, 2022 · led to recall 20V177000

the latches, locks and linkages, the body structure

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 65.

STEERING 14 22%
POWER TRAIN 12 18%
SERVICE BRAKES 11 17%
ELECTRICAL SYSTEM 10 15%
ENGINE 7 11%
UNKNOWN OR OTHER 5 8%
SEAT BELTS 4 6%
STRUCTURE 4 6%
AIR BAGS 3 5%
FUEL/PROPULSION SYSTEM 3 5%
VISIBILITY/WIPER 3 5%
ELECTRONIC STABILITY CONTROL (ESC) 2 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 17.

2013 2017 2025
2013 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

crash · 860 miles

DRIVING TO WORK WHEN ALL OF A SUDDEN IT BECAME INCREDIBLY DIFFICULT TO STEER AND CONTROL CAR. I WAS VEERING AT FIRST TO THE LEFT THEN TO THE RIGHT. I TRIED NOT TO HIT THE PERSON ON MY RIGHT AND SLAMMED ON THE BRAKES, WHICH CAUSED ME TO FISHTAIL AND HIT THE GUY ANYWAY. MY REAR DRIVER'S SIDE TIRE WAS COMPLETELY GONE-ONLY A RIM REMAINED. THIS CAR HAS BARELY 800 MILES ON IT....SCARY AND SAD FOR THE GUY I HIT...ME-COMPLETELY SPOOKED AND VERY DISAPPOINTED ALBEIT GRATEFUL TO BE ALIVE AND NOT RUN OVER BY ONCOMING TRAFFIC...:( *TR

NHTSA complaint 10629181. Filed by an owner and not verified by NHTSA or by us.

STEERING

crash · 33,000 miles

VEHICLE BREAKS STOPPED WORKING AND WENT STRAIGHT TO THE FLOOR. ALSO LOSS OF STEERING. SINCE BOTH THE BRAKES AND STEERING ARE ELECTRONIC I BELIEVE THERE WAS A ELECTRONIC FAILER IN THE CAR.

NHTSA complaint 10744992. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · 66,000 miles

WHILE COMING TO A STOP AT A STOP LIGHT THE REGENERATIVE BRAKES SUDDENLY LET UP AND THE CAR WAS NOT STOPPING CORRECTLY. I APPLIED FULL FORCE TO THE BRAKES AND THE CAR DID SLOW BUT NOT BEFORE HITTING THE CAR IN FRONT OF ME. THE VEHICLE COLLISION WARNING DID NOT COME ON BECAUSE I WAS ALREADY BREAKING.

NHTSA complaint 10957929. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 130,000 miles

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE TRANSMISSION FAILED. PRIOR TO THE FAILURE, A LOUD "THUMP" SOUND WAS HEARD COMING FROM THE TRANSMISSION. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO FIRST GEAR TO "CATCH" THE APPROPRIATE GEAR. DIRECTLY AFTERWARDS, THE EMERGENCY WARNING INDICATOR ILLUMINATED AND THE "STOP ENGINE" MESSAGE APPEARED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE "WHEELS SPIN FREELY" AND THAT THE WHEELS WOULD NOT REMAIN IN THE PARK POSITION. IMPERIAL FORD (8 UXBRIDGE RD, MENDON, MASS, 01756, (888) 814-8373) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER

NHTSA complaint 11112624, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Brake lights stay on even after turning off car. According to my research the problem is a brake pedal bumper that deteriorated. I actually found the rubber piece on the floor. Prior to finding out my brakes remained on, the red engine light turned on. I checked recalls for this problem, and there was one, but it was only valid for high humidity States. I live in California so I didn't qualify. Now, due to not knowing what the red light was about, and it being smog time, I cleared the engine light. Well, I didn't know that disqualifies my smog test because other codes were erased.now I have a car that is battery disconnect since I can't drive it due to not smog certified. All because of a

NHTSA complaint 11696821, quoted in part. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION
The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA complaint 11686382. Filed by an owner and not verified by NHTSA or by us.

STEERING

96,000 miles

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes

NHTSA complaint 11647673, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

76,000 miles

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving 20 MPH, there was an abnormal sound coming from the front of the vehicle. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000.

NHTSA complaint 11619359. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

139,412 miles

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while the engine was idling, there was an abnormal metal scraping sound coming from the vehicle. The vehicle was taken to the local dealer who diagnosed that metal shavings were discovered inside the transmission fluid, and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 139,412.

NHTSA complaint 11509996. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

117,000 miles

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the vehicle rolled after parking. The gear shifter failed to move. The powertrain malfunction warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 117,000. VIN tool confirms parts not available.

NHTSA complaint 11480159. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Fusion Hybrid

Model year Complaints Recalls Deaths
2020 8 0
2019 35 0
2018 59 0 1
2017 67 0
2016 48 0
2015 46 2
2013 126 1
2012 95 0
2011 132 0 2
2010 507 0

Other 2014 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst