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Ford · NHTSA safety record

2020 Ford Fusion Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

8

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2020 Ford Fusion Hybrid have filed 8 safety complaints with NHTSA between May 2020 and March 2025. The most complained-about system is the electrical system, named in 4 of them (50%). The typical failure was reported at 51,000 miles, the median across the 3 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 8.

ELECTRICAL SYSTEM 4 50%
FORWARD COLLISION AVOIDANCE 2 25%
UNKNOWN OR OTHER 2 25%
AIR BAGS 1 13%
ENGINE 1 13%
SEAT BELTS 1 13%
STEERING 1 13%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 3.

2020 2023 2025
2020 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

51,000 miles

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was

NHTSA complaint 11648279, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

54,000 miles

The contact's husband owns a 2020 Ford Fusion. The contact stated that immediately after her husband had left the dealer after an oil change, the "Stop Safely Now" and "Check Engine" messages appeared on the instrument panel after an attempt to start the vehicle. Several attempts were made to restart the vehicle; after the vehicle was started, the vehicle was taken back to the dealer. The vehicle was scanned; however, the dealer failed to duplicate the DTC code received on the scanner. The battery was reset, and the messages were cleared off the vehicle. The contact stated that several days later, the contact's husband received a "Battery Preserve Mode" message through the Ford App about

NHTSA complaint 11618423, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Blower fan stopped working in middle of heat wave. Vehicle is only 4 years old and system not functioning with heat or cold settings.

NHTSA complaint 11595711. Filed by an owner and not verified by NHTSA or by us.

STEERING
While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.

NHTSA complaint 11556492. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The vin does not show a safety recall however the exact year, make, and model shows the same problem I am experiencing. my 2020 ford fusion hybrid is in service again. been getting service with same issues since 2022 to current. I lose power, had battery replaced check engine light on I had the battery replaced again, currently being service I was informed yesterday that in the back of the car by the motor there were noise and found out wires were fried, I was informed the car needs a new PCM... power control model. same as the recall on the 2020 ford fusion recall. but does not show up under my vin number which is. [XXX] . but the car is still at RON TIRAPELLI FORD. 4355 W JEFFERSON ST.

NHTSA complaint 11550476, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Ford installed 3g modems knowing the network would be shutdown. This causes most things on the infotainment center to stop working such as the vehicle GPS and most recently the Bluetooth command button. Updates have failed to resolve the issues. It is illegal for me to be distracted while driving, however, all of my distractions come from dealing with the infotainment and connectivity issues that were built into my vehicle.

NHTSA complaint 11522782. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Fusion Hybrid

Model year Complaints Recalls Deaths
2019 35 0
2018 59 0 1
2017 67 0
2016 48 0
2015 46 2
2014 65 1
2013 126 1
2012 95 0
2011 132 0 2
2010 507 0

Other 2020 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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