Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 8 safety complaints
about the 2020 Ford Fusion Hybrid with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the electrical system,
named in 4 complaints, 50% of the total.
Compiled from NHTSA's complaint, recall and investigation files
· Covers May 2020 to March 2025 · How this is counted
What is on file
8 complaints on file
8
Complaints
1
Describe a crash
0
Mention fire
1
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
No recall campaign was matched to this year, make and model. That is not
the same as a clean vehicle: recalls are issued against production
ranges, and the only reliable check is your own VIN.
Which system owners named
Complaints naming each system
ELECTRICAL SYSTEM 4 · 50%
4 50%
FORWARD COLLISION AVOIDANCE 2 · 25%
2 25%
UNKNOWN OR OTHER 2 · 25%
2 25%
AIR BAGS 1 · 13%
1 13%
ENGINE 1 · 13%
1 13%
SEAT BELTS 1 · 13%
1 13%
STEERING 1 · 13%
1 13%
048
One complaint can name several systems, so these add up to more than 8.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2023 at 3.
4 3 2 1
202020222022232023242024252025
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2020 to 2025.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA has not crash tested the 2020 Ford Fusion Hybrid. Its New Car Assessment Program
tests a selection of each year's vehicles and does not reach
motorcycles, heavy trucks, motorhomes or most low-volume models, so
an absence here says nothing about how the vehicle would perform. It
is not a low score.
What owners have reported about this vehicle is below, and it is a
different question: a crash test measures what happens to the people
inside in a controlled impact, while a complaint records what broke
during ordinary use.
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Pedestrian alert sounds
DP22005
Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000
the electrical system
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
ENGINE
51,000 miles
The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was …
NHTSA complaint 11648279, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
54,000 miles
The contact's husband owns a 2020 Ford Fusion. The contact stated that immediately after her husband had left the dealer after an oil change, the "Stop Safely Now" and "Check Engine" messages appeared on the instrument panel after an attempt to start the vehicle. Several attempts were made to restart the vehicle; after the vehicle was started, the vehicle was taken back to the dealer. The vehicle was scanned; however, the dealer failed to duplicate the DTC code received on the scanner. The battery was reset, and the messages were cleared off the vehicle. The contact stated that several days later, the contact's husband received a "Battery Preserve Mode" message through the Ford App about …
NHTSA complaint 11618423, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
Blower fan stopped working in middle of heat wave. Vehicle is only 4 years old and system not functioning with heat or cold settings.
NHTSA complaint 11595711. Filed by an owner and not verified by NHTSA or by us.
STEERING
While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.
NHTSA complaint 11556492. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The vin does not show a safety recall however the exact year, make, and model shows the same problem I am experiencing. my 2020 ford fusion hybrid is in service again. been getting service with same issues since 2022 to current. I lose power, had battery replaced check engine light on I had the battery replaced again, currently being service I was informed yesterday that in the back of the car by the motor there were noise and found out wires were fried, I was informed the car needs a new PCM... power control model. same as the recall on the 2020 ford fusion recall. but does not show up under my vin number which is. [XXX] . but the car is still at RON TIRAPELLI FORD. 4355 W JEFFERSON ST. …
NHTSA complaint 11550476, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
Ford installed 3g modems knowing the network would be shutdown. This causes most things on the infotainment center to stop working such as the vehicle GPS and most recently the Bluetooth command button. Updates have failed to resolve the issues. It is illegal for me to be distracted while driving, however, all of my distractions come from dealing with the infotainment and connectivity issues that were built into my vehicle.
NHTSA complaint 11522782. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, no campaign on file for this vehicle.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst