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Victory · NHTSA safety record

2013 Victory Cross Country

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 21 safety complaints about the 2013 Victory Cross Country with the US government. Of those, 2 describe a crash, 5 people were injured and no death is recorded. 3 recall campaigns are open against it.

The most complained-about system is the engine, named in 5 complaints, 24% of the total. The typical failure was reported at 5,125 miles, the median across the 18 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers July 2013 to August 2023 · How this is counted

What is on file

21 complaints on file

21

Complaints

2

Describe a crash

0

Mention fire

5

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 5 · 24%
STRUCTURE 5 · 24%
ELECTRICAL SYSTEM 3 · 14%
POWER TRAIN 3 · 14%
FUEL/PROPULSION SYSTEM 2 · 10%
SERVICE BRAKES 2 · 10%
ENGINE AND ENGINE COOLING 1 · 5%
EXTERIOR LIGHTING 1 · 5%
FUEL SYSTEM, GASOLINE 1 · 5%
LATCHES/LOCKS/LINKAGES 1 · 5%
SEATS 1 · 5%
UNKNOWN OR OTHER 1 · 5%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 21.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 12.

16 12 8 4
13 14 15 16 17 22 23

This is the year the complaint was filed, not the year the failure happened. The range runs from 2013 to 2023.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2013 Victory Cross Country. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

3 on file

SERVICE BRAKES, HYDRAULIC

17V647000 · October 12, 2017

The defect
Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
The risk
A melted rear brake line can reduce braking performance, increasing the risk of a crash.
The remedy
Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.

Polaris Industries, Inc. · up to 26,182 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

15V002000 · January 7, 2015

The defect
Polaris Industries, Inc. (Polaris) is recalling certain model year 2013-2014 Victory Cross Country, Cross Roads, Hammer Eight Ball, High Ball, Jackpot, Vegas Eight Ball, 2014 Victory Cross Country Eight Ball, Cross Roads Eight Ball, Ness Cross Country, 2015 Victory Gunner, and 2013 Victory Hardball motorcycles. The fuel pump in the affected motorcycles may have been incorrectly crimped during manufacturing, which may result in the fuel pump seizing.
The risk
If the fuel pump seizes, the motorcycle will stall, increasing the risk of a crash.
The remedy
Victory will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on January 14, 2015. Owners may contact Victory consumer service at 1-877-737-7172. Polaris' number for this recall is V-15-01 A/B.

Polaris Industries, Inc. · up to 2,342 vehicles across all model years covered

EQUIPMENT

12V457000 · September 18, 2012

The defect
Polaris is recalling certain model year 2012-2013 Victory motorcycles manufactured from January 3, 2012, through August 15, 2012. A torqueing procedure may have been missed on some throttle cable retention nuts. On certain motorcycles, the throttle cable retention nuts for either the pull or push throttle cable may have not been torqued correctly.
The risk
If the torqueing is missed and the retention nuts are loose, the retention nuts closest to the throttle body can become dislodged and interfere with the throttle function, increasing the risk of a crash.
The remedy
Victory will notify owners and dealers will correctly torque the fasteners free of charge. The safety recall began on October 4, 2012. Owners may contact Victory consumer service department by calling 1-888-704-5290.

POLARIS INDUSTRIES, INC. · up to 6,618 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

2 injured · 1,200 miles

TL* THE CONTACT OWNS A 2013 VICTORY CROSS COUNTRY MOTORCYCLE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND DOWNSHIFTING, THE MOTORCYCLE STALLED CAUSING THE CONTACT AND PASSENGER TO FALL OFF THE MOTORCYCLE. IN ADDITION, BOTH THE CONTACT AND THE PASSENGER SUSTAINED MINOR INJURIES. THE FAILURE RECURRED ON TWELVE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,200. UPDATED 08/27/14*LJ UPDATED 09/16/2014 *JS

NHTSA complaint 10611288. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

1 injured · crash · 3,700 miles

I WAS MERGING ONTO A HIGHWAY LEANED INTO THE CURVE RUNNING ABOUT 45 MPH WHEN THE ENGINE POPPED AND DIED. WHEN THIS HAPPENED IT LOCKED UP THE REAR TIRE CAUSING THE BACK END OF THE MOTORCYCLE TO SKID AROUND AND WHEN IT CAUGHT TRACTION IT FLIPPED THE BIKE IN THE OPPOSITE SIDE OF THE WAY I WAS LEANING LAUNCHING ME INTO THE ROAD. I WAS APPLYING THROTTLE GENTLY WHEN THIS OCCURRED AND THE RPM'S WERE AROUND 3000 AT THE TIME. AND I WAS NOT SHIFTING GEARS AT THE TIME. AFTER A COUPLE OF ATTEMPTS I WAS ABLE TO GET THE ENGINE STARTED AGAIN BUT THE BIKE MADE A SCRUBBING SOUND IF I MOVED IT. IT WAS THEN TRAILERED TO THE DEALER AFTER THAT. I HAD THE MOTORCYCLE IN TO THE DEALER ON SEVERAL OCCASIONS BEFORE

NHTSA complaint 10638439, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

1 injured

ATTACHED IS LINK TO A FORUM OF VICTORY MOTORCYCLE OWNERS WHO DESCRIBE SEVERAL INCIDENTS WHERE THEIR ENGINES HAVE QUIT AND LOCK UP CAUSING THE RIDER TO BE EJECTED. I HAVE A 2013 VICTORY CROSS COUNTRY TOUR AND AM VERY CONCERNED ABOUT MY SAFETY. POLARIS WHO MAKE THE VICTORY MOTORCYCLES SEEMS TO BE IGNORING THE NUMEROUS COMPLAINTS FROM OWNERS. *TR

NHTSA complaint 10638344. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

1 injured · 5,250 miles

BIKE IS PRONE TO STALLING EITHER FROM DOWNSHIFTING OR OPENING THE THROTTLE SUCH AS STARTING OUT FROM A STOP OR LOW RPM SHIFT. I'VE PUT ABOUT 200 MILES ON THIS BIKE AND NOTICED THE BIKE HAS STALLED MORE THAN 10 TIMES WHILE PULLING FROM A STOP, MERGING INTO TRAFFIC, OR MAKING A TURN. THE SUDDEN LOSS OF POWER CHANGES THE CENTER OF GRAVITY AND BALANCE ON THE BIKE AND IN ONE CASE I HAD TO QUICKLY BRACE THE BIKE WHILE BRINGING THE BIKE UNDER CONTROL. THE END EFFECT WAS THE BIKE CRUSHED MY FOOT UNDER THE EXHAUST AS THE BIKE WAS IN A LEAN WHILE TURNING. RESEARCH INTO THIS "STALLING" SHOWS THIS IS A VERY COMMON PROBLEM WITH THIS BIKE. SOMETHING IS WRONG WITH THE ECM / FUEL / AIR MANAGEMENT SYSTEM.

NHTSA complaint 10649355, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
c-clip used to hold transmission gears in place has dislodged from the groove it is supposed to be locked into, allowing the gears to travel more than they are supposed to do, which could result in a transmission lockup and subsequent, potentailly, catastrophic accident.

NHTSA complaint 11539352. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

30,000 miles

The contact owns a 2013 Victory Cross Country Motorcycle. The contact stated that while riding approximately 8 MPH around a curve, the motorcycle stalled and lost motive and electrical power. The contact stated that he then attempted to restart the motorcycle however, the rear wheel seized once the motorcycle was shifted into gear. The contact kick-started the motorcycle and rode the motorcycle back to the residence where it remained. The contact stated that he had not contacted the dealer or the manufacturer. The contact referenced NHTSA Campaign Number: 15V002000 (Fuel System, Gasoline) however, the VIN was not included. The approximate failure mileage was 30,000.

NHTSA complaint 11454530. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
PASSENGER BACKREST RECALL AND BRAKE LINE DEFECT. WITH BRAKE LINES MELTING !!!

NHTSA complaint 11043598. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

13,000 miles

TL* THE CONTACT OWNS A 2013 VICTORY CROSS COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.

NHTSA complaint 10905086. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

22,000 miles

TL* THE CONTACT OWNS A 2013 VICTORY CROSS COUNTRY. WHILE DRIVING AT A SLOW SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V002000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNAVAILABLE.

NHTSA complaint 10874868. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

10,750 miles

I WAS TRAVELLING DOWN THE ROAD WITH THE CRUISE CONTROL ENGAGED AT APPROXIMATELY 60 MPH. AS I WAS APPROACHING THE INTERSECTION WHERE I NEEDED TO TURN, I PULLED ON THE FRONT BRAKE LEVER TO DISENGAGE THE CRUISE CONTROL, BUT THE CRUISE DID NOT DEACTIVATE. I PULLED ON THE FRONT BRAKE LEVER SEVERAL TIMES AND THE ELECTRONIC CRUISE CONTROL WOULD STILL NOT DISENGAGE. I ENDED UP PRESSING THE CRUISE CONTROL "OFF" BUTTON AND IT FINALLY DISENGAGED. IMMEDIATELY AFTER TAKING THE TURN I SET THE CRUISE AT A LOWER SPEED AND ATTEMPTED TO REPLICATE THE ISSUE. THE ISSUE WAS STILL THERE - REPEATED APPLICATION OF THE FRONT BRAKE LEVER DID NOT DISENGAGE THE CRUISE CONTROL. IT DID DISENGAGE EITHER WHEN THE "OFF"

NHTSA complaint 10749531, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Victory Cross Country

Model year Complaints Recalls Deaths
2014 11 3 —
2012 19 2 —
2011 11 2 —

Other 2013 Victory models

Vision 9

Complaints on file, same model year.

Every Victory on this site — 6 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst