CSR

Grand Design · NHTSA safety record

2017 Grand Design Reflection

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

25

Complaints

0

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2017 Grand Design Reflection have filed 25 safety complaints with NHTSA between October 2016 and August 2021. The most complained-about system is the brakes, named in 18 of them (72%). The typical failure was reported at 1,850 miles, the median across the 23 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle.

Recalls (5)

EQUIPMENT:APPLIANCE:REFRIGERATOR

22V038000 · January 28, 2022

The defect
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
The risk
An electrical arc increases the risk of a fire.
The remedy
Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.

Grand Design RV, LLC · up to 43,421 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

20V362000 · June 19, 2020

The defect
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
The risk
If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.
The remedy
Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number for this recall is 910020.

Grand Design RV, LLC · up to 22,797 vehicles across all model years covered

EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER

17V789000 · December 8, 2017

The defect
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
The risk
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
The remedy
Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.

Grand Design RV, LLC · up to 3,969 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

16V717000 · October 7, 2016

The defect
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2017 Reflection recreational trailers, model 357BHS and 367BHS, manufactured November 12, 2014, to September 22, 2016. The affected vehicles have an incorrect Gross Axle Weight Rating (GAWR) on the Federal Certification Label, stating a GAWR of 7,000 lbs when the actual GAWR is 6,400 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk
If the operator loads the vehicle to the GAWR on the label, it can cause a loss of vehicle control, increasing the risk of a crash.
The remedy
Grand Design will notify owners, and dealers will install a corrected Federal Certification Label, free of charge. Owners will also have the option to replace the Certification Label themselves, free of charge. The recall began on October 28, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910007.

Grand Design RV, LLC · up to 480 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS

16V355000 · May 25, 2016

The defect
Grand Design RV, LLC (Grand Design) is recalling certain model year 2016-2017 Imagine and Reflection recreational trailers manufactured January 15, 2016 to May 4, 2016. The MB Sturgis LP regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade and potentially crack.
The risk
If the indicator sight glass cracks, propane gas may leak out, increasing the risk of a fire.
The remedy
Grand Design will notify owners, and dealers will replace the LP regulator kit, free of charge. The recall began on June 6, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910006.

Grand Design RV, LLC · up to 1,300 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 25.

SERVICE BRAKES 18 72%
SUSPENSION 5 20%
EQUIPMENT 3 12%
UNKNOWN OR OTHER 2 8%
WHEELS 2 8%
FUEL/PROPULSION SYSTEM 1 4%
STRUCTURE 1 4%
TIRES 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 14.

2016 2017 2021
2016 to 2021

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM

fire · 60 miles

TL* THE CONTACT OWNS A 2017 GRAND DESIGN REFLECTION RV. THE CONTACT STATED THAT THERE WAS AN ABNORMAL PROPANE FUEL ODOR EMITTING FROM THE RV. THE RV WAS INSPECTED BY A SERVICE TECHNICIAN WHO STATED THAT THE FUEL LINE SHOWED EVIDENCE THAT A RODENT CHEWED THROUGH THE PROPANE FUEL LINE, WHICH NEEDED TO BE REPLACED. THE RV WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60.

NHTSA complaint 10947412. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
Noticed the left side of the 5th wheel seemed lower, the smell of burning rubber was highly present. Upon further investigation noticed the front axle leaf spring had broken. Noticed the new tire was hot and rubbed up on and caused damage to the metal of the chassis and ruined the new tire.

NHTSA complaint 11428412. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

25,000 miles

INTERMITTENT BRAKES (LOST BRAKES) ON FIFTH WHEEL DUE TO THE USE OF UNDERSIZE WIRE AND OVERUSE OF SCOTCHLOK GUILLOTINE CONNECTORS. EACH BRAKE HAS A MAXIMUM CURRENT DRAW OF 4AMPS. 4X4 = 16 AMP POSSIBLE DRAW ON 14 AWG WIRE AT APPROXIMATELY 60+ FOOT LOOP ROUND TRIP FROM PIN BOX TO BRAKES BACK TO PIN BOX. THIS IS AN EXTREMELY DANGEROUS SITUATION. THE BRAKE WIRING IS SUBSTANDARD IN EVERY CONCEIVABLE WAY. SHOULD BE AT LEAST CONNECTED 10AWG USING CRIMPED BUTT SPLICES AND CIRCLE CONNECTORS. IT WOULD ALSO HELP TO HAVE A GROUND BOND AT THE AXLE TO REDUCE THE LOOP BY 50%. SOMEDAY SOMEONE WILL DIE (PROBABLY HAVE ALREADY) BECAUSE OF CHEAP UNDERSIZED WIRE WITH CHEAP GUILLOTINE CONNECTORS EVERYWHERE. FOR

NHTSA complaint 11396988, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES

5,000 miles

TL* THE CONTACT OWNS A 2017 GRAND DESIGN REFLECTION FIFTH WHEEL TRAILER EQUIPPED WITH WESTLAKE SUPER ST TIRES, SIZE: ST225/75/R15, DOT NUMBER: JULT1CM4016. THE CONTACT NOTICED A BULGE ON THE SIDEWALL OF THE FRONT PASSENGER TIRE UPON INSPECTION AT A REST STOP. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 45 MPH, THE FRONT PASSENGER'S SIDE TIRE EXPERIENCED A BLOWOUT. THE CONTACT REPLACED THE WHEEL WITH THE SPARE TIRE ON THE TRAILER AND DROVE TO A TIRE SHOP. HE WAS INFORMED BY THE MECHANIC THAT THE BLOWOUT WAS CAUSED BY INTERNAL TREAD SEPARATION. THE TIRE WAS REPLACED AND THE FAILURE RECURRED ON THE DRIVER'S SIDE FRONT TIRE WHILE DRIVING 60 MPH. THE CONTACT PLACED THE SPARE TIRE ON THE

NHTSA complaint 11365917, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

21,300 miles

I WAS DRIVING IN ARKANSAS IN OCTOBER 11TH 2019 WHEN I NOTICED THE RV DID NOT APPEAR TO BE TRACKING STRAIGHT BEHIND THE TRUCK. I PACKED UP AND LEFT THE CAMPGROUND ABOUT 2 HOURS EARLIER. THERE WERE NO ISSUES WITH THE AXLES AT THAT TIME. THERE WERE NO UNUSUAL ROAD HAZARDS OR SHOCKS TO THE FRAME DURING THAT PERIOD PRIOR TO WHEN I NOTICED THE ISSUE. I STOPPED AT A REST AREA IN HELENA ARKANSAS AND FOUND THE RIGHT REAR AXLE SPRING HANGER HAD BROKEN FROM THE FRAME. THE SPRING AND REAR AXLE WAS SHIFTED TO THE LEFT AND LODGED PRECARIOUSLY UP INSIDE THE FRAME. IT WAS LATE ON A FRIDAY EVENING. I WAS ABLE TO FIND A TRUCK/TRAILER SHOP OPEN IN BATESVILLE, MISSISSIPPI. I DROVE THERE FOR EMERGENCY REPAIRS.

NHTSA complaint 11362230, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

15,000 miles

THE RIGHT REAR LEAF SPRING HANGER FOR THE REAR AXLE BROKE OFF FROM THE TRAILER FRAME, THIS HAPPENED WHEN VEHICLE WAS IN MOTION ON THE HIGHWAY. NOTICED REAR AXLE OUT OF PLACE WHEN WE WERE PARKED IN OUR DRIVEWAY UPON FURTHER INSPECTION THAT IS WHEN WE NOTICED THE RIGHT REAR HANGER BROKEN COMPLETELY OUT OF FRAME AND THE LEFT REAR HANGER CRACKED.

NHTSA complaint 11360350. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

4,000 miles

TWO SEPARATE ISSUES: 1. LIPPERT WHEEL BEARINGS LEAKED GREASE ALL OVER THE DRUM BRAKES WITH LESS THAN 4000 MILES. LIPPERT REFUSED TO PAY FOR REPAIRS BECAUSE IT HAS BEEN MORE THAN ONE YEAR. 2. WITH BRAND NEW BRAKES PROPERLY ADJUSTED, BRAKES ARE STILL VERY WEAK. APPLYING 12 VOLTS FROM BRAKE CONTROLLER RESULTS IN MINIMAL BRAKING. SUSPECT UNDERSIZED FINAL WIRING TO BRAKES (20 GAUGE). BRAKES HAVE BEEN UNDERPERFORMING SINCE DAY 1. *DT*JB*DT*JB

NHTSA complaint 11228422. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Grand Design Reflection

Model year Complaints Recalls Deaths
2022 26 4
2021 21 1
2019 9 5
2018 11 5
2016 19 6
2015 16 4

Other 2017 Grand Design models

Every Grand Design on this site — 24 vehicles, 60 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst