CSR

Grand Design · NHTSA safety record

2016 Grand Design Reflection

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

19

Complaints

0

Crashes

2

Fires

0

Injuries

0

Deaths

Owners of the 2016 Grand Design Reflection have filed 19 safety complaints with NHTSA between June 2015 and March 2019. The most complained-about system is the brakes, named in 14 of them (74%). The typical failure was reported at 1,300 miles, the median across the 18 complaints that gave an odometer reading.

NHTSA has issued 6 recalls covering this vehicle.

Recalls (6)

EQUIPMENT:APPLIANCE:REFRIGERATOR

22V038000 · January 28, 2022

The defect
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
The risk
An electrical arc increases the risk of a fire.
The remedy
Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.

Grand Design RV, LLC · up to 43,421 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

20V362000 · June 19, 2020

The defect
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
The risk
If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.
The remedy
Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number for this recall is 910020.

Grand Design RV, LLC · up to 22,797 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

16V717000 · October 7, 2016

The defect
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2017 Reflection recreational trailers, model 357BHS and 367BHS, manufactured November 12, 2014, to September 22, 2016. The affected vehicles have an incorrect Gross Axle Weight Rating (GAWR) on the Federal Certification Label, stating a GAWR of 7,000 lbs when the actual GAWR is 6,400 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk
If the operator loads the vehicle to the GAWR on the label, it can cause a loss of vehicle control, increasing the risk of a crash.
The remedy
Grand Design will notify owners, and dealers will install a corrected Federal Certification Label, free of charge. Owners will also have the option to replace the Certification Label themselves, free of charge. The recall began on October 28, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910007.

Grand Design RV, LLC · up to 480 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS

16V355000 · May 25, 2016

The defect
Grand Design RV, LLC (Grand Design) is recalling certain model year 2016-2017 Imagine and Reflection recreational trailers manufactured January 15, 2016 to May 4, 2016. The MB Sturgis LP regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade and potentially crack.
The risk
If the indicator sight glass cracks, propane gas may leak out, increasing the risk of a fire.
The remedy
Grand Design will notify owners, and dealers will replace the LP regulator kit, free of charge. The recall began on June 6, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910006.

Grand Design RV, LLC · up to 1,300 vehicles across all model years covered

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

15V518000 · August 14, 2015

The defect
Grand Design RV, LLC (Grand Design) is recalling certain model year 2014-2016 Reflection fifth-wheel trailers manufactured September 5, 2013, to June 30, 2015. The affected vehicles may have been manufactured with axles rated to 5200 lbs. instead of 6000 lbs. as designed and as listed on the Certification Label. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk
The inaccurate label may result in users overloading their trailer, resulting in axle or tire failure and increasing the risk of a crash.
The remedy
Grand Design will notify owners, and dealers will inspect the trailers and will replace any axle that is only rated to 5200 lbs. with an axle rated to 6000 lbs., free of charge. The recall began on September 10, 2015. Owners may contact Grand Design customer service at 1-574-825-8000 ext. 2015. Grand Design's number for this recall is 910004.

Grand Design RV, LLC · up to 1,721 vehicles across all model years covered

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

15V212000 · April 10, 2015

The defect
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2016 Reflection 303RLS, 308BHTS and 313RLTS, model 2016 Solitude 375RE trailers manufactured March 12, 2015, to April 6, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
The risk
If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.
The remedy
Grand Design has notified owners, and dealers will replace any affected wheel hub, free of charge. The recall began on April 14, 2015. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910003.

Grand Design RV, LLC · up to 148 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 19.

SERVICE BRAKES 14 74%
WHEELS 4 21%
ELECTRICAL SYSTEM 2 11%
SUSPENSION 2 11%
UNKNOWN OR OTHER 2 11%
EQUIPMENT 1 5%
POWER TRAIN 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2016 at 8.

2015 2016 2019
2015 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire

TL* THE CONTACT OWNED A 2016 GRAND DESIGN REFLECTION RV. THE VEHICLE CAUGHT FIRE WHILE PARKED. A FIRE REPORT WAS NOT FILED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE CONTACT WAS INFORMED BY THE FIRE MARSHALL THAT THE FIRE WAS CAUSED BY AN ELECTRICAL FAILURE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

NHTSA complaint 10865789. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 350 miles

MY RV IS ONLY 9 MONTHS OLD AND IT IS ON CITY POWER. LIGHTS WITH MOTION SENSING- THE LIGHT IN THE MOTION SENSING POSITION, STARTED TO SMOKE AND INDICATE FIRE WITHIN THE LIGHT ITSELF. MODEL #SD1510-PIR 12V DC, 4W SMD LED. ON GRAND DESIGNS WEB SITE IT INDICATES NOT TO USE THE LIGHT PICTURED AND TO USE A DIFFERENT PART NUMBER. THEY ARE NO LONGER WANTING TO INSTALL THE ORIGINAL PART FOR SOME REASON. THE POTENTIAL FOR FIRE AND A DEATH ARE HIGH IF WE DON'T REMEDY THIS ISSUE. I WAS FORTUNATE ENOUGH TO BE PRESENT WHEN IT FAILED. I STILL HAVE 4 MORE OF THE SAME LIGHTS IN MY RV.

NHTSA complaint 10926858. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

9,000 miles

I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF

NHTSA complaint 11190479, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

15,000 miles

SUSPECTED DIMINISHED BRAKING ACTION WHILE TOWING MY 2016 GRAND DESIGN 313 RLTS 37 FOOT RV. WE TOWED FROM THE NORTHEAST TO THE SOUTHWEST THIS LAST SEPTEMBER. ONCE ARRIVING AT OUR DESTINATION AND PLACING THE RV IN STORAGE I BEGAN RESEARCHING THE BRAKE SET UP. THE MANUFACTURER OF THE AXLES LIPPERT COMPONENTS, INC HAD PUT OUT A NOTICE THAT AFFECTED MY RV. THE NOTICE DESCRIBED AN ANOMALY DURING THE ASSEMBLY PROCESS WHERE TOO MUCH WHEEL BEARING GREASE WAS INTRODUCED TO THE HUB ASSEMBLY. THIS CAUSED THE SEALS TO FAIL ALLOWING THE GREASE TO CONTAMINATE THE CRITICAL BRAKE COMPONENTS. MORE SPECIFICALLY THE BRAKE LININGS, ACTIVATION MAGNETS AND THE CORRESPONDING SURFACES OF THE BRAKE DRUM THE COME IN

NHTSA complaint 11153382, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

2,000 miles

IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL,

NHTSA complaint 11061282, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1,500 miles

OVER PACKED WHEEL BEARINGS FROM FACTORY CAUSING GREASE TO BE FORCED PAST REAR WHEEL BEARING SEALS AND CONTAMINATING ELECTRIC BRAKES. BRAKE EFFECTIVENESS SEVERELY COMPROMISED CAUSING DIFFICULTY IN STOPPING 5TH WHEEL TRAILER. PROBLEM SHOULD HAVE BEEN FOUND BY SELLING DEALERSHIP DURING IT'S FIRST WARRANTY INSPECTION BUT WAS IGNORED OR OVERLOOKED. (TOM STINNETT'S CAMPERS INN RV IN LOUISVILLE KY) FIRST CONTACT WITH COMPANY, DEALERSHIP DENIED WORKING ON THE RV AT ALL, THEN LATER SAID THEY DID IN APRIL OF 2017. THEN CLAIMED THAT THEY ONLY LOOKED AT ONE WHEEL. THAT WHEEL AND THE OTHER THREE WERE BADLY CONTAMINATED WITH GREASE. WE TRUST THAT FACTORY TRAINED SERVICE TECHS WILL KNOW WHAT TO DO AND

NHTSA complaint 11020281, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

200 miles

AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE

NHTSA complaint 11005099, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

500 miles

LIPPERT BREAK COMPONENTS. THE GREASE SEALS FAILED ON THE DRUM BREAKS ON MY DOUBLE AXLE TRAILER. THE TRAILER WAS MANUFACTURED 4/2015 AND I NOTICED THE FAILURE BY 7/2017. ALL FOUR BREAK ASSEMBLIES HAD GREASE ON THE DRUM, PADS AND OTHER PARTS. ENTIRE ASSEMBLY HAS BEEN REPLACED AT ALL FOUR WHEELS.

NHTSA complaint 10993770. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Grand Design Reflection

Model year Complaints Recalls Deaths
2022 26 4
2021 21 1
2019 9 5
2018 11 5
2017 25 5
2015 16 4

Other 2016 Grand Design models

Every Grand Design on this site — 24 vehicles, 60 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst