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Harley-Davidson · NHTSA safety record

2017 Harley-Davidson Flhtcutg

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

13

Complaints

1

Crashes

0

Fires

1

Injuries

1

Deaths

Owners of the 2017 Harley-Davidson Flhtcutg have filed 13 safety complaints with NHTSA between March 2017 and July 2022. The most complained-about system is the engine, named in 5 of them (38%). The typical failure was reported at 2,500 miles, the median across the 8 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

POWER TRAIN:CLUTCH ASSEMBLY

18V734000 · October 18, 2018

The defect
Harley-Davidson Motor Company (Harley-Davidson) is recalling certain 2017-2018 Police Road King (FLHP), Road King (FLHR), Road King Special (FLHRXS), Electra Glide Ultra Classic (FLHTCU), Ultra Limited (FLHTK), Ultra Limited Low (FLHTKL), Ultra Limited Shrine (FLHTK SHRINE), Police Electra Glide (FLHTP), Street Glide (FLHX), Street Glide Special (FLHXS), Road Glide Ultra (FLTRU), Road Glide (FLTRX), Road Glide Special (FLTRXS), Freewheeler (FLRT), Tri Glide Ultra (FLHTCUTG), CVO Limited (FLHTKSE) and CVO Street Glide (FLHXSE) motorcycles, 2017 Softail Slim S (FLSS), Fat Boy S (FLSTFBS) and CVO Pro Street Breakout (FXSE) motorcycles, 2018 115th Anniversary Ultra Limited (FLHTK ANV), 115th Anniversary Street Glide (FLHX ANV), 115th Anniversary Street Glide Special (FLHXS ANX), 115th Anniversary Tri Glide Ultra (FLHTCUTG ANV), 115th Anniversary CVO Limited (FLHTKSE ANV) and CVO Road Glide (FLTRXSE) motorcycles. The secondary clutch actuator cylinder may leak fluid internally and the clutch master cylinder may lose the ability to generate enough lift to disengage the clutch.
The risk
If the clutch cannot be disengaged it can result in a loss of control, increasing the risk of a crash.
The remedy
Harley-Davidson will notify owners, and dealers will install a new secondary clutch actuator piston assembly, free of charge. The recall began November 5, 2018. Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson's number for this recall is 0173.

Harley-Davidson Motor Company · up to 177,636 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 13.

ENGINE 5 38%
POWER TRAIN 5 38%
SERVICE BRAKES 2 15%
STRUCTURE 1 8%
SUSPENSION 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 4.

2017 2022
2017 to 2022

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 death · crash · towed · 200 miles

TL* THE CONTACT OWNED A 2017 HARLEY-DAVIDSON FLHTCUTG. WHILE DRIVING APPROXIMATELY 52 MPH APPROACHING A TRAFFIC SIGNAL, THE RIDER IN FRONT OF THE CONTACT STOPPED SUDDENLY. THE CONTACT DOWNSHIFTED TWICE AND APPLIED BOTH BRAKES; HOWEVER, THE MOTORCYCLE DID NOT STOP AND THE FRONT END SNAPPED. WHEN THE BRAKES WERE APPLIED, THE MOTORCYCLE PULLED TO THE LEFT AND COLLIDED WITH THE RIDER IN FRONT. THE MOTORCYCLE WAS THROWN TO THE GROUND ON THE LEFT SIDE OF THE ROAD. THE PASSENGER RIDING ON THE BACK OF THE CONTACT'S MOTORCYCLE WAS THROWN TO THE GROUND. THE PASSENGER WAS AIRLIFTED TO THE HOSPITAL AND DIED FROM SEVERE TRAUMA AND A HEART CONDITION. A POLICE REPORT WAS FILED. THE MOTORCYCLE WAS

NHTSA complaint 11082493, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

1 injured · 30 miles

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG (TRI-GLIDE ULTRA). WHILE DRIVING 60 MPH, THE MOTORCYCLE VIBRATED AND JERKED EXCESSIVELY, CAUSING DISCOMFORT TO THE DRIVER AND PASSENGER. THE MOTORCYCLE ALSO BECAME EXTREMELY HOT, CAUSING MINOR BURNS TO THE CONTACT'S LEG. MEDICAL ATTENTION WAS NOT REQUIRED. THE MOTORCYCLE WAS TAKEN TO WAR HORSE HARLEY-DAVIDSON (5331 N US HWY 441, OCALA, FL 34475), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE ISSUES. THE MOTORCYCLE WAS NOT REPAIRED AND THE FAILURES CONTINUED. THE MOTORCYCLE WAS TAKEN TO GATOR HARLEY-DAVIDSON (1745 U.S. HWY 441, LEESBURG, FL 34748), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AGAIN. THE MOTORCYCLE WAS NOT

NHTSA complaint 11018942, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
While riding at 55mph the bike suddenly lost oil pressure and started blowing an enormous amount of smoke out the exhaust and the breather tubes in the intake. This caused oil to come out and blow back under the rear tires which could have resulted in loss of control. I was able to stop and when I checked the oil the cap blew out into my hand because of crankcase pressure. The oil level showed it was very low so I added 2 3/4 quarts of new oil. After cooling down the trike ran ok and I was able to ride it home where I checked the oil again and it had the same crankcase pressure however it was now showing overfilled 2 1/2 quarts. The problem is that the oil built up in the crankcase and was

NHTSA complaint 11473442, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCMAHON'S CYCLE SALES INC. (613 7TH AVE, BEAVER FALLS, PA 15010, (724)-846-6251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint 11189985. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON TRI GLIDE (FLHTCUTG). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORT BRAGG HARLEY-DAVIDSON AT (910) 864-1200 (LOCATED AT 3950 SYCAMORE DAIRY RD, FAYETTEVILLE, NC 28303) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint 11187039. Filed by an owner and not verified by NHTSA or by us.

ENGINE

3,700 miles

OIL PRESSURE SWITCH WORKED IT'S WAY OUT ONLY INDICATING LOW PRESSURE BY THE TIME WHILE RIDING. I GOT IT TO MY DEALER AFTER THEY TOLD ME TO BRING IT IN WHEN PARKED THE SWITCH WAS OUT FAR ENOUGH TO CAUSE THE OIL TO POUR OUT. IF THIS HAD HAPPEND WHEN RIDING IN MY OPINION THE ENGINE WOULD SIEZE CAUSING THE WHEELS TO LOCK AND THROW THE RIDER OFF THE MOTOR CYCLE CAUSING SERIOS INJURY OR DEATH TO THE RIDER AND CAUSING AN ACCIDENT OF THE VEHICLES BEHIND. THIS IS ON THE NEW MILWALKEE 8 ENGINE. HAVE READ COMPLAINT OF THE FAILURE BUT NOT ON IT WORKING IT'S WAY OUT. NOTIFIED HARLEY DAVIDSON REQUESTED AN ENGINEER BE SENT TO LOOK AT THIS PROBLEM,WAITING ON A REPLY

NHTSA complaint 11185800. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORT WORTH HARLEY-DAVIDSON (3025 W LOOP 820 S, FORT WORTH, TX 76116, (855) 897-2953) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint 11172499. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

4,500 miles

HARLEY DAVIDSON RECALL # 0173 I HAD WENT TO THE HD DEALER WHEN I FOUND OUT ABOUT THE RECALL, I HAD THE SERVICE DEPARTMENT LOOK UP MY VIN TO VERIFY THAT IT WAS IN THE RECALL, THEY SAID IT WAS, THEY WROTE UP A SERVICE TICKET FOR THE RECALL, I WENT AND CHECKED ON THE STATUS OF THE PARTS TODAY, I WAS TOLD THAT HARLEY DAVISON WON'T LET THE DEALER ORDER THE PARTS, THEY ALSO STATED THAT THEY ONLY GOT 1 KIT, AND THAT KIT WAS FOR A NEW MOTORCYCLE IN STOCK, THEY SAID THAT THEY COULD NOT SELL THE BIKE UNTIL THE RECALL WAS DONE, SO THEY FIX THE BIKE FOR SALE, BUT THEY ARE LETTING ALL THE CUSTOMER THAT HAVE BIKES UNDER RECALL WAIT ON PARTS, SO WHEN WILL THE PARTS BE AVAILABLE, WE ARE SUPPOSED TO JUST

NHTSA complaint 11151881, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Harley-Davidson Flhtcutg

Model year Complaints Recalls Deaths
2019 8 2 2
2011 9 1 1
2010 9 2 —

Other 2017 Harley-Davidson models

FLHTK 8 FLTRXS 8

Every Harley-Davidson on this site — 32 vehicles, 96 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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Independent developer and analyst