CSR

Chevrolet · NHTSA safety record

2018 Chevrolet Express

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

11

Complaints

0

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2018 Chevrolet Express have filed 11 safety complaints with NHTSA between March 2019 and January 2025. The most complained-about system is the electrical system, named in 4 of them (36%). The typical failure was reported at 9,942 miles, the median across the 6 complaints that gave an odometer reading.

NHTSA has issued 6 recalls covering this vehicle.

Recalls (6)

TIRES

21V115000 · February 25, 2021

The defect
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
The risk
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
The remedy
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.

General Motors, LLC · up to 33,838 vehicles across all model years covered

EQUIPMENT

19V428000 · June 11, 2019

The defect
Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
The risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
The remedy
Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.

Unicell Body Company Inc. · up to 325 vehicles across all model years covered

VISIBILITY:GLASS, SIDE/REAR

19V387000 · May 23, 2019

The defect
General Motors LLC (GM) is recalling certain 2016-2019 Chevrolet Express and GMC Savana vehicles. One or both of the rear-quarter windows may be tempered glass instead of laminated glass. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
The risk
Tempered glass increases the risk of injury in the event of a side impact or rollover crash.
The remedy
GM will notify owners, and dealers will replace the tempered glass windows with laminated glass windows, as necessary, free of charge. The recall began July 5, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192218960.

General Motors LLC · up to 1,159 vehicles across all model years covered

ELECTRICAL SYSTEM

18V655000 · September 21, 2018

The defect
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Express and GMC Sierra vehicles equipped with a single, manual, rear climate control module (CCM). If the temperature is set to maximum heat or the mode knob is set to maximum floor vent and an electrical short occurs, components within the CCM may overheat.
The risk
If the CCM overheats, there is an increased risk of a fire in the vehicle's headliner.
The remedy
GM will notify owners, and dealers will remove the electrical insulation from a wiring connector within the CCM to remove the fire risk, free of charge. The recall began November 6, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 18299.

General Motors LLC · up to 30,448 vehicles across all model years covered

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

18V509000 · August 2, 2018

The defect
General Motors LLC (GM) is recalling certain 2018 Chevrolet Express and GMC Savana vehicles with certain combinations of front-tire and gross-vehicle-weight option codes. The Tire Pressure Monitoring System (TPMS) may be incorrectly calibrated, causing the TPMS warning lamp to illuminate when tire pressure reaches 37 PSI, not 41 PSI. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring Systems."
The risk
If the low tire pressure telltale is not illuminated at the correct tire pressure, the driver may have less time to react to a low-tire-pressure situation, which could affect the driver's ability to control the vehicle in certain situations and could increase the risk of a crash.
The remedy
GM will notify owners, and dealers will check the PSI information on the remote control door lock receiver (RCDLR) and tire placard match, and if the information is different the RCDLR will be reprogrammed. This repair will be done free of charge. The recall began August 27, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18255.

General Motors LLC · up to 94 vehicles across all model years covered

EQUIPMENT

18V267000 · April 26, 2018

The defect
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

General Motors LLC · up to 6,154 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 11.

ELECTRICAL SYSTEM 4 36%
POWER TRAIN 4 36%
UNKNOWN OR OTHER 3 27%
SERVICE BRAKES 2 18%
STEERING 1 9%
STRUCTURE 1 9%
SUSPENSION 1 9%
VISIBILITY 1 9%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 4.

2019 2025
2019 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire

Unknown, electrical fire from inside passenger door, no external heat source, and heat source seems to be from inside the door. Vehicle was parked while fire occurred.

NHTSA complaint 11418581. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

towed · 70,000 miles

The contact owns a 2018 Chevrolet Express. The contact stated that the gear shifter would shake when shifting gears. Over time, the shifter cable fractured without warning. Due to the failure, the contact had the vehicle towed to a dealer where he was informed that the steering column needed to be replaced. The contact disputed the diagnosis and notified the manufacturer of the failure. The manufacturer initially agreed to repair the gear shifter under warranty; however, they later informed him that they would only cover 10% of the cost for the repair. The contact was provided with a case number. The contact then had the vehicle towed to Ourisman Chevrolet Buick GMC of Alexandria (1800 Old

NHTSA complaint 11435920, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
While travelling down the road the "service Stabilitrak" and "service traction control" messages come on in the Driver Information Center and the lights for each component are lit in the dashboard. On occasion, the emergency brake light comes when I know the emergency brake is off. My safety is at risk because I'm not sure if the lights are indicating a problem or if the lights are malfunctioning as they come on every time I take a trip in this vehicle. The vehicle has been inspected by three different Chevrolet dealers, one of them three times and no fix has solved the problem. The dealers confirm the problem, but cannot find the solution. Chevrolet headquarters is well aware of the issue

NHTSA complaint 11634944, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The transmission started to fail at around 65k miles. There were no warning signs, it just began shifting hard and then began slipping. It was taken to a transmission shop and the fluids were replaced, but this did not change anything. It was at this time we were told the transmission would need to be replaced, but they had no means to obtain a replacement. It has been over two years since the problems started and the transmission is still in the vehicle and we drive it daily. It continues to slip going up through the gears and progressively gets worse during the day. By the end of the day you cannot pull out in front of anyone for fear of it slipping and not grabbing the next gear. This is

NHTSA complaint 11604194, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
when the vehicle approaches 45-50 mph on the highway, the car begins to shake violently, where it feels like the body/frame of the vehicle is going to separate from the car. the only way to resolve/reset this is to bring the vehicle to an almost complete stop and then re-accelerate. when this happens on the highway everyone violently shakes in the vehicle, and it is difficult to quickly bring the car to a halt as other cars are traveling at highway speeds behind the vehicle. this has been taken to the dealership multiple times over the years with no resolution.

NHTSA complaint 11595186. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
Since purchasing this vehicle in 2018 we have had an ongoing issue of the car randomly going into a violent shaking when exceeding speeds of about 60mph, it happens without warning, and other than coming to an almost standstill, it is impossible to recover the vehicle. This is extremely dangerous on the freeway. Have taken the vehicle to Chevrolet dealership multiple times without any resolution. They would charge us for an alignment and this never fixed the problem. This continues to be an ongoing issue, and now having researched it on the internet, I am reading this is not a unique experience by Chevrolet/GM truck owners.

NHTSA complaint 11516209. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY

60,000 miles

The contact owns a 2018 Chevrolet Express. The contact stated that the defroster would intermittently fail to operate as needed. The contact mentioned that the defroster might start working when driving over a pothole or an obstruction in the road. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V655000 (Electrical System). The contact also discovered that the rear window was made out of tempered glass which failed to comply with FMVSS standards; she was also able to link that failure to NHTSA Campaign Number: 19V387000 (Visibility). The manufacturer was notified of both failures and informed her that the recall repair for NHTSA Campaign Number: 18V655000

NHTSA complaint 11447540, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Express

Model year Complaints Recalls Deaths
2021 13 2
2020 16 1
2019 8 4
2017 20 6
2016 15 6
2015 8 3
2014 14 7
2013 22 8
2012 13 6 2
2011 12 5
2010 15 5

Other 2018 Chevrolet models

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst