CSR

Chevrolet · NHTSA safety record

2017 Chevrolet Express

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 21 safety complaints about the 2017 Chevrolet Express with the US government. Of those, 1 describes a crash and no death is recorded. 6 recall campaigns are open against it.

The most complained-about system is the brakes, named in 11 complaints, 52% of the total. The typical failure was reported at 18,000 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2017 to August 2026 · How this is counted

What is on file

21 complaints on file

21

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SERVICE BRAKES 11 · 52%
FORWARD COLLISION AVOIDANCE 6 · 29%
AIR BAGS 3 · 14%
ELECTRICAL SYSTEM 2 · 10%
SERVICE BRAKES, HYDRAULIC 2 · 10%
ELECTRONIC STABILITY CONTROL (ESC) 1 · 5%
ENGINE 1 · 5%
EXTERIOR LIGHTING 1 · 5%
STEERING 1 · 5%
VEHICLE SPEED CONTROL 1 · 5%
VISIBILITY 1 · 5%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 21.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 8.

12 9 6 3
17 19 20 22 23 24 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2017 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2017 Chevrolet Express. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

6 on file

EQUIPMENT

19V428000 · June 11, 2019

The defect
Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
The risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
The remedy
Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.

Unicell Body Company Inc. · up to 325 vehicles across all model years covered

VISIBILITY:GLASS, SIDE/REAR

19V387000 · May 23, 2019

The defect
General Motors LLC (GM) is recalling certain 2016-2019 Chevrolet Express and GMC Savana vehicles. One or both of the rear-quarter windows may be tempered glass instead of laminated glass. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
The risk
Tempered glass increases the risk of injury in the event of a side impact or rollover crash.
The remedy
GM will notify owners, and dealers will replace the tempered glass windows with laminated glass windows, as necessary, free of charge. The recall began July 5, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192218960.

General Motors LLC · up to 1,159 vehicles across all model years covered

ELECTRICAL SYSTEM

18V655000 · September 21, 2018

The defect
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Express and GMC Sierra vehicles equipped with a single, manual, rear climate control module (CCM). If the temperature is set to maximum heat or the mode knob is set to maximum floor vent and an electrical short occurs, components within the CCM may overheat.
The risk
If the CCM overheats, there is an increased risk of a fire in the vehicle's headliner.
The remedy
GM will notify owners, and dealers will remove the electrical insulation from a wiring connector within the CCM to remove the fire risk, free of charge. The recall began November 6, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 18299.

General Motors LLC · up to 30,448 vehicles across all model years covered

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

18V295000 · May 3, 2018

The defect
General Motors LLC (GM) is recalling certain 2014-2017 Chevrolet Express and GMC Savana vehicles equipped with power windows. Liquid may leak into the driver's power window switch and cause corrosion, resulting in high electrical resistance.
The risk
High electrical resistance can increase the risk of a fire.
The remedy
GM will notify owners, and dealers will replace the driver side window switch, free of charge. The recall began August 10, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 18155.

General Motors LLC · up to 207,483 vehicles across all model years covered

EQUIPMENT

18V267000 · April 26, 2018

The defect
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

General Motors LLC · up to 6,154 vehicles across all model years covered

VISIBILITY:REARVIEW MIRRORS/DEVICES

16V700000 · September 29, 2016

The defect
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Express manufactured September 25, 2015, to August 22, 2016, and 2016 GMC Savana cargo and cutaway vans manufactured January 28, 2016, to May 18, 2016. The affected vehicles were manufactured without an inside rearview mirror and with a right-hand convex exterior review mirror. These vehicles are required to have either an inside rearview mirror or both left and right-hand flat exterior rearview mirrors. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
If the driver does not have a clear unobstructed view to the back of the vehicle, it can increase the risk of a crash.
The remedy
GM will notify owners, and dealers will instal a right-hand flat rearview mirror, free of charge. The recall began on November 8, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16036.

General Motors LLC · up to 40 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

crash · 18,029 miles

TL- THE CONTACT SENT THE COMPLAINT VIA EMAIL TO BE USED: ON 5/08/19 AFTER SEVERAL COMPLAINTS FROM OUR DRIVER THAT THE ELECTRICAL SYSTEM IN OUR 2017 EXPRESS CHEVY SHUTDOWN WHEN HITTING A BUMP OR SLAMMING THE DRIVER DOOR WE DECIDED IT WAS TIME TO GET IT CHECKED OUT VAN WAS NOT PURCHASED FROM AUTO NATION CHEVY IN LAKE WORTH FL,THIS DEALER WAS NOT ABLE TO LOCATE A PROBLEM THE SAME DESCRIBED PROBLEM CONTINUED TO PERSIST,WE DECIDED TO BRING THE VAN TO THE DEALER FROM WHOM IT WAS PURCHASED SCHUMACHER CHEVY IN NORTH PALM BEACH 05/13/19,UPON KEEPING THE VEHICLE FOR +/- A WEEK THIS DEALER CONCLUDED THAT THE FUSE CENTER ASSEMBLY WAS DEFECTIVE AND REPLACED VAN WAS RETURNED AND REMAINED PROBLEM FREE

NHTSA complaint 11268920, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Airbags, Completely available to be inspected at any time, Passenger was struck by the airbags, has yet to be brought to a dealer

NHTSA complaint 11758284. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
The ABS/Traction control system has malfunctioned 3 separate times since purchase of the vehicle in 2017. The indicated fault is code C0110-04, Pump Motor Circuit Open. This fault has required the replacement of the Brake Control Computer (GM part# 19435407) and the Hydraulic Control Module (GM part# 25879231). The first malfunction occurred in October 2020 at 48,594 miles, the second was November 2022 at 91,621 miles with the most recent fault in August 2024 at 147,411 miles. The fault has not affected the ability to stop the vehicle, but it does render the ABS/Traction Control System inoperative. The vehicle is a travel van with the majority miles being highway miles (very little city

NHTSA complaint 11613517, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

136,000 miles

The contact owns a 2017 Chevrolet Express. The contact stated that while driving at approximately 35 MPH, the ABS inadvertently engaged, and the vehicle pulled to the left side. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the electronic brake control module assembly needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 136,000.

NHTSA complaint 11581307. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Part Number 84055065 The ABS Module is defective and can not replace.

NHTSA complaint 11580456. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
ABS Module Blown. Van's ABS goes off when not needed. Pulls to the right. Part Number 84055065 needed. no replacement available.

NHTSA complaint 11580457. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Vehicles ABS went off while slowing to stop sign. Repair needed ABS Module part number 84055065. No part available through GM. Pulled vehicle from road as its super unsafe.

NHTSA complaint 11580462. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Express

Model year Complaints Recalls Deaths
2021 13 2 —
2020 17 1 —
2019 8 4 —
2018 11 6 —
2016 15 6 —
2015 8 3 —
2014 14 7 —
2013 22 8 —
2012 13 6 2
2011 12 5 —
2010 15 5 —

Other 2017 Chevrolet models

Every Chevrolet on this site — 304 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst