CSR
Check a VIN

Look up

About

Volkswagen · NHTSA safety record

2019 Volkswagen Jetta

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 549 safety complaints about the 2019 Volkswagen Jetta with the US government. Of those, 19 describe a crash, 3 mention a fire, 36 people were injured and no death is recorded. 11 recall campaigns are open against it.

The most complained-about system is the power train, named in 162 complaints, 30% of the total. The typical failure was reported at 4,500 miles, the median across the 281 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers August 2018 to September 2026 · How this is counted

What is on file

549 complaints on file

549

Complaints

19

Describe a crash

3

Mention fire

36

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 162 · 30%
ELECTRICAL SYSTEM 154 · 28%
ENGINE 147 · 27%
UNKNOWN OR OTHER 95 · 17%
SERVICE BRAKES 29 · 5%
EXTERIOR LIGHTING 26 · 5%
FUEL/PROPULSION SYSTEM 25 · 5%
STRUCTURE 23 · 4%
VISIBILITY/WIPER 18 · 3%
AIR BAGS 16 · 3%
SUSPENSION 16 · 3%
VEHICLE SPEED CONTROL 16 · 3%
0 65 131

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 549.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 156.

164 123 82 41
18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2019 Volkswagen JETTA, and it is a separate question from what owners report going wrong later.

Test 4 DR FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 13.1%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

11 on file

FUEL SYSTEM, GASOLINE

24V110000 · February 14, 2024

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
The risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy
Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.

Volkswagen Group of America, Inc. · up to 261,257 vehicles across all model years covered

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

23V619000 · September 6, 2023

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta vehicles. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 114, "Theft Protection."
The risk
Without an audible warning, the driver may be unaware that the key is left in the ignition, which can increase the risk of vehicle theft or a crash.
The remedy
Dealers will update the instrument cluster, free of charge. Owner notification letters are expected to be mailed November 3, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 90W7.

Volkswagen Group of America, Inc. · up to 8 vehicles across all model years covered

ELECTRICAL SYSTEM:IGNITION:SWITCH

23V604000 · August 30, 2023

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
The risk
Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
The remedy
Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

Volkswagen Group of America, Inc. · up to 62,538 vehicles across all model years covered

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

22V815000 · October 31, 2022

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
The risk
An undetected sudden loss of pressure in all four tires increases the risk of a crash.
The remedy
Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

Volkswagen Group of America, Inc. · up to 296,044 vehicles across all model years covered

WHEELS

19V879000 · December 11, 2019

Do not drive until repaired

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.
The risk
The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.
The remedy
Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.

Volkswagen Group of America, Inc. · up to 8 vehicles across all model years covered

UNKNOWN OR OTHER

19V679000 · September 25, 2019

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
The risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
The remedy
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Volkswagen Group of America, Inc. · up to 113 vehicles across all model years covered

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

19V188000 · March 6, 2019

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
The risk
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.

Volkswagen Group of America, Inc. · up to 56,173 vehicles across all model years covered

AIR BAGS:FRONTAL

19V110000 · February 20, 2019

The defect
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
The risk
In the event of a crash necessitating air bag deployment, the wrong air bag may not work correctly, increasing the risk of injury.
The remedy
Volkswagen will notify owners, and dealers will replace the driver frontal air bag with the correct part, free of charge. The recall began April 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y7.

Volkswagen Group of America, Inc. · up to 4 vehicles across all model years covered

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

18V904000 · December 19, 2018

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
The risk
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
The remedy
Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J2/42J3.

Volkswagen Group of America, Inc. · up to 6,322 vehicles across all model years covered

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

18V824000 · November 26, 2018

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
The risk
If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
The remedy
Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.

Volkswagen Group of America, Inc. · up to 73,549 vehicles across all model years covered

EXTERIOR LIGHTING:HEADLIGHTS

18V671000 · September 26, 2018

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Jetta vehicles equipped with LED headlights. The passenger side headlight may be incorrectly positioned, reducing the driver's visibility when it is dark. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
A reduction in the driver's visibility can increase the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will replace the passenger side headlight, free of charge. The recall began November 2, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94L1.

Volkswagen Group of America, Inc. · up to 28 vehicles across all model years covered

Defect investigations

2 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)

RQ23007

Closed recall query · opened December 12, 2023 · closed July 1, 2024 · led to recall 24V110

the gasoline fuel system

On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Vehicle Stalling - Manual Transmission

DP19003

Closed defect petition · opened September 3, 2019 · closed June 30, 2020

the engine, the power train

The Office of Defects Investigation (ODI) has completed its review of a defect petition received on 14 August 2019 requesting an investigation of an alleged defect of the manual transmissions in Model Year (MY) 2019 Volkswagen (VW) GTI, Golf GTI and Jetta GLI vehicles. The stalling incidents cited occurred without warning as the vehicle slows to a stop or prepares to make a turn across traffic with the clutch pressed in and the vehicle in neutral.The hazard posed by a vehicle stalling event is manifested in the inability of the vehicle to move with the flow of surrounding traffic. Two factors have a major impact on the potential hazard to the vehicle, its occupants and surrounding vehicles: the surrounding traffic speed and the subject vehicle's restart ability. In the case of the vehicles that are the subject of this petition, restart is immediate and the stalls occur when the vehicle is slowing to stop for a traffic signal, making a turn, or is completely stopped. These circumstances substantially reduce the risk of harm to the vehicle, its occupants and surrounding vehicles.As of March 2, 2020, out of the population of 11,333 subject vehicles, NHTSA has identified 214 consumer complaints in its database, with unique Vehicle Identification Numbers (VIN), citing engine stalling as vehicles are being brought to a stop and/or preparing to make a cross traffic turn. When combined with the warranty, field report and customer complaint data received from VW in response to the Information Request letter sent, NHTSA identified 413 unique VINs alleging low speed engine stalling.Volkswagen determined that the low speed / idle engine stall was the result of unwanted gases remaining in the cylinder caused by the intake valve camshaft not being in the correct position at idle. The intake camshaft is in an advanced position. This advanced position results in too much overlap with the position of the exhaust valve camshaft, allowing both the intake and exhaust valves to be open at the same time. The erroneous advanced position of the intake camshaft is a result of low oil pressure at idle and high oil temperatures, greater than or equal to 110?C/230?F combined with engine control algorithms in the Engine Control Module (ECM) that position the intake camshaft. Based on examination of returned engines, only engines manufactured at the Silao Mexico plant were affected due to a tolerance stack-up issue with the oil system of the engines.In December of 2019, VW initiated a Service Action (24FD) to remedy the stalling issue in the affected vehicles. The warranty for the affected vehicles was extended to December 31, 2025. The software in the Engine Control Module (ECM) will be updated with a new calibration value for the adaptation nodes of the regulation valve. This is a directed action with letters being sent to vehicle owners asking them to bring their vehicles to their dealership to have the software update installed in their vehicle. The letters were sent in December 2019.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Volkswagen in response to an information request and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that the stalling condition as alleged by the petitioner indicates the likelihood of a safety related defect that would warrant a formal investigation, therefore the petition is denied. Further specifics can be found in the Federal Register Notice.ODI complaint ID Numbers are listed on the attached sheet.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

10 injured

Moonroof exploded leavin shards of glass all over, no rocks hit car no bumps no explanation, I was just driving on a flat surface around 30 MPH, I heard a loud explosion and glass was everywhere including my arms and face. I nearly caused an accident with the sudden explosion.

NHTSA complaint 11500746. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

4 injured · crash · towed

While traveling on [XXX] in Van Buren, Arkansas, I was involved in a hit-and-run accident. The impact caused significant front-end damage and resulted in physical injuries. The vehicle’s dashboard/electrical system indicated AIRBAG:ERROR, and the police report reflects that airbag deployed yet we have photo evidence that the airbag did not deploy. However, photo evidence clearly shows that no airbags deployed for any occupants. The airbags remained completely intact following the crash. The vehicle is a certified pre-owned 2019 Volkswagen Jetta that was still under warranty at the time. This raises serious safety concerns regarding the accuracy of the airbag deployment system and the

NHTSA complaint 11655105, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

2 injured · crash · 66,000 miles

The contact owns a 2019 Volkswagen Jetta. The contact stated that while attempting to park the vehicle in a handicapped parking space, the vehicle failed to stop despite the contact's foot firmly depressed on the brake pedal. As the vehicle continued to move forward with the contact's foot depressed to the floorboard, the vehicle drove over the parking barrier, knocked over the handicapped post, and entered the sidewalk. The vehicle eventually decelerated and the contact managed to shift the vehicle into reverse(R) and regain control of the vehicle. The contact was uncertain if any warning lights appeared on the instrument panel during the failure. Despite the property damage and emotional

NHTSA complaint 11577941, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

1 injured · fire

Vehicle caught fire while putting car in reverse. Car exploded from engine, no check engine light. I could have died, the fire almost burned down a building. The fire department was called and the front of the car was melted. My arm was injured and I had to get a new cast for my broken wrist. Car was towed by city officials as a hazard.

NHTSA complaint 11497676. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
The panoramic sunroof glass shattered spontaneously while driving. I was accelerating onto the highway from an on-ramp at approximately 50 to 60 mph. There were no vehicles in front of me and the highway was empty, so nothing could have struck the glass. I heard a loud bang similar to a gunshot, looked up, and saw a hole covering roughly 20% of the sunroof panel with cracks spreading across the rest of the glass. I pulled over to the right shoulder and inspected it from outside. The glass at the break was bent upward and outward, indicating the failure came from inside the panel and not from an external impact. I removed the larger loose pieces for safety and taped over the roof before

NHTSA complaint 11767613, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My problem is the same as Recall 28H7/or 23V604. I have the some make and model and ignition as the Jettas with the recall but for some reson it is not a part of the recall. When the car gets hot the ignition cuts off while I'm driving and I have not speedometer, turn signals or wippers. Please make my VIN a part of the VW recall for this problem

NHTSA complaint 11764620. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
I was driving and the passenger side rearview mirror glass delaminated and separated from the vehicle leaving non-reflective adhesive residue. The blind spot monitoring light and sensor still function correctly. Car is a 2019 (almost 7 years old), 72,180 miles, and regularly maintained.

NHTSA complaint 11764216. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
On July 24,2026 my 2019 VWJetta with 44,000 miles on the odometer was brought to a local independent service center for routine maintenance and a NY State inspection. Surprisingly, it failed inspection due to a broken left rear coil spring. Service center personal informed me that a broken coil spring can dislodge can cause further damage to the adjacent tire and cause a loss of control. Other than the service center employees no one else has inspected the broken spring and no warning lights or symptoms preceded the diagnosis. A mechanic told me he has seen this issue in quite a few VWs and suggested I check if there are any recalls. i did find a coil spring recall for 2019 Jettas, but my

NHTSA complaint 11763909, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
Left coil spring suddenly broke while driving at highway speed which could have punctured the tire. This is part of NHTSA 19V188000, however my VIN was not included in VW recall code 42J5.

NHTSA complaint 11756651. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Ignition switch off, safely stop the vehicle” or “Starter system faulty” Error was shown on a hot day. The vehicle turned off

NHTSA complaint 11755224. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen Jetta

Model year Complaints Recalls Deaths
2026 6 1 —
2025 29 2 —
2024 44 0 —
2023 43 0 —
2022 43 1 —
2021 69 4 2
2020 53 6 —
2018 31 2 —
2017 159 6 1
2016 161 4 —
2015 194 7 —
2014 386 4 —
2013 516 4 —
2012 499 5 —
2011 607 7 —
2010 852 4 —

Other 2019 Volkswagen models

Atlas 480 Tiguan 192 GTI 179 Golf 63 Golf Alltrack 19 Beetle 14 Passat 12 Golf Sportwagen 11

Complaints on file, same model year.

Every Volkswagen on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst