CSR

Buick · NHTSA safety record

2020 Buick Enclave

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 59 safety complaints about the 2020 Buick Enclave with the US government. Of those, 3 describe a crash, 2 people were injured and no death is recorded. 6 recall campaigns are open against it.

The most complained-about system is the engine, named in 16 complaints, 27% of the total. The typical failure was reported at 5,550 miles, the median across the 14 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2020 to September 2026 · How this is counted

What is on file

59 complaints on file

59

Complaints

3

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints more than doubled year on year: 19 in the twelve months to 2026-Q2, against 8 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 16 · 27%
UNKNOWN OR OTHER 12 · 20%
ELECTRICAL SYSTEM 10 · 17%
POWER TRAIN 9 · 15%
FUEL/PROPULSION SYSTEM 6 · 10%
SERVICE BRAKES 5 · 8%
SEAT BELTS 3 · 5%
STEERING 3 · 5%
ENGINE AND ENGINE COOLING 2 · 3%
FUEL SYSTEM, GASOLINE 2 · 3%
STRUCTURE 2 · 3%
SUSPENSION 2 · 3%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 59.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 22.

24 18 12 6
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Buick ENCLAVE, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.0% 16.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

6 on file

TIRES

21V115000 · February 25, 2021

The defect
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
The risk
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
The remedy
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.

General Motors, LLC · up to 33,838 vehicles across all model years covered

TIRES

20V684000 · November 5, 2020

The defect
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
The risk
Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.
The remedy
GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.

General Motors LLC · up to 7,516 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION

20V668000 · October 29, 2020

The defect
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
The risk
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
The remedy
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

General Motors LLC · up to 194,105 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

20V639000 · October 15, 2020

The defect
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
The risk
Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
The remedy
GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.

General Motors LLC · up to 2,781 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR

20V446000 · July 30, 2020

The defect
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
The risk
If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
The remedy
GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.

General Motors LLC · up to 769 vehicles across all model years covered

STRUCTURE:FRAME AND MEMBERS

19V643000 · September 6, 2019

The defect
General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
The risk
A crack in the frame rail may reduce crash performance, increasing the risk of an injury.
The remedy
GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The recall began October 4, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM's number for this recall is N192268310.

General Motors LLC · up to 3,420 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN

1 injured · crash · towed · 2,000 miles

THE CONTACT OWNS A 2020 Buick Enclave C1. THE CONTACT STATED THAT HIS WIFE REVERSED OUT OF THE GARAGE HOWEVER HAD TO STRAIGHTEN THE WHEELS. THE CONTACT PLACED THE GEAR IN THE DRIVE AND WITHOUT WARNING, THE VEHICLE ACCELERATED FORWARD CRASHING INTO THE GARAGE DOOR. NO AIRBAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. A POLICE REPORT WAS MADE. THE CONTACTS WIFE SUSTAINED INJURIES TO HER BACK AND NECK (WHIPLASH). THE CONTACTS WIFE SUSTAINED A SEIZURE 3 ADDITIONAL TIMES ON THE WAY TO THE HOSPITAL WHICH SHE STAYED AT OVERNIGHT. THE VEHICLE WAS TOWED BY INSURANCE TO A COLLISION SHOP FOR REPAIRS TO THE FRONT-END BUMPER AND GRILL. NO DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE

NHTSA complaint 11417759, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

1 injured

After waiting at stop light with foot on the brake (auto stop not engaged) the light turned green. After releasing brake pedal and the car rolling approx 1 foot , then starting to accelerate, within 1-1/2 seconds the transmission went into park abruptly. The shift lever displayed “Park” and “Parking brake” on the DIC illuminated. This almost caused a rear end accident as it was so abrupt. If it would have happened at over 5 MPH the airbags could have gone off causing occupant(s) injury. The resolve was to apply the brake and shift into drive with no issue after that. Will contact dealer tomorrow.

NHTSA complaint 11584293. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · towed

Vehicle suffered a catastrophic, uncommanded electronic and mechanical system failure within 30 days of purchase, resulting in a severe crash.Prior to the incident, the vehicle exhibited a violent, unexpected jerking motion while accelerating up a highway on-ramp, though control was briefly regained. A few days later at the end of May, while driving in the rain, the electronic systems completely failed with zero dashboard warning lights or error messages appearing.The vehicle completely overrode driver input, veering uncontrollably from lane to lane on its own. Simultaneously, a total loss of braking power occurred; pressing the brake pedal had no effect on reducing the vehicle's speed. To

NHTSA complaint 11764882, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

crash

The rear liftgate locking mechanism failed to latch causing cargo to exit the vehicle where the car behind this car smashed into the cargo causing an accident. For whatever reason the rear door will not lock at all. The fuse was perfectly fine, appears the actuator is defective. No warning was given because the rear liftgate was open and unlatched. After realizing the gate would not close it would notify it was open but the power liftgate operates just fine, and when you activate it, it will push the gate closed and not give a warning until maybe you hit a bump in the road.

NHTSA complaint 11524078. Filed by an owner and not verified by NHTSA or by us.

ENGINE
My car started making a loud and rattling noise and when I had my vehicle looked at there was a huge crack in my exhaust pipe which could potentially be leaking harmful toxins in the cabin of my vehicle. I have been to so many places who say they don’t have what they need to repair this and that I need to reach out to GM. I have seen over 30 similar stories in these complaints. This is very unsafe and something needs to be done about this for the 2020 model as it has been done for others. We are afraid to even keep all the windows rolled up with our children inside for fear of carbon monoxide leaking through.

NHTSA complaint 11766314. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 58,000 miles

The contact owns a 2020 Buick Enclave. While the contact's wife was attempting to park the vehicle, the transmission failed to shift into park as needed. The contact stated that after several attempts, the vehicle was parked. The contact used bricks to chock the wheels to prevent the vehicle from rolling backwards. The vehicle was towed to the dealer. The vehicle was diagnosed with a failed valve body and internal transmission failure. The contact was informed that the transmission needed to be replaced. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 58,000.

NHTSA complaint 11766427. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
My car starting making a loud noise upon start up and continued while driving, sounded like a GoCart exhaust system and was not normal. It just sounded loud and would get louder when accelerated until the car ran for awhile. I first noticed it at about 83,500 miles. I took to the dealer for checkup at 83,950 miles when I could get an appointment. The dealer (Elco Chevrolet) confirmed the problem upon hearing and looking under the car, there is a bracket broken on the exhaust system and the catalytic converter has a hole/crack in the molding. Our safety is at risk if the exhaust with the crack would create fumes harmful when driving the car and risk of injury if the exhaust would fall off

NHTSA complaint 11755725, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The mounting bracket welded to the front exhaust pipe (near the flex section) broke off due to weak factory welds. As a result tearing a hole in my exhaust pipe and potentially leading to exhaust fumes leaking into the cabin of the vehicle. In my opinion this defect should be addressed as a safety issue if not repaired.

NHTSA complaint 11754749. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
Drivers side seatbelt would not latch and dealership said it needed replaced.

NHTSA complaint 11750337. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Buick Enclave

Model year Complaints Recalls Deaths
2025 37 0 —
2022 13 1 —
2021 25 2 —
2019 42 1 —
2018 65 0 —
2017 179 3 —
2016 141 4 —
2015 171 5 —
2014 292 7 —
2013 70 4 —
2012 132 6 —
2011 212 6 —
2010 275 6 —

Other 2020 Buick models

Encore GX 70 Encore 19

Complaints on file, same model year.

Every Buick on this site — 63 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst