Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 213 safety complaints
about the 2020 Hyundai Santa FE with the US government. Of those, 13 describe a crash, 9 mention a fire, 15 people were injured and no death is recorded. One recall campaign is open against it, covering the trailer hitch.
The most complained-about system is the engine,
named in 78 complaints, 37% of the total.
The typical failure was reported at 15,000 miles,
the median across the 45
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers January 2020 to September 2026 · How this is counted
What is on file
213 complaints on file
213
Complaints
13
Describe a crash
9
Mention fire
15
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
Complaints more than doubled year on year: 64 in the twelve months to 2026-Q2, against 30 in the twelve before.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
ENGINE 78 · 37%
78 37%
UNKNOWN OR OTHER 42 · 20%
42 20%
POWER TRAIN 26 · 12%
26 12%
ELECTRICAL SYSTEM 25 · 12%
25 12%
FORWARD COLLISION AVOIDANCE 14 · 7%
14 7%
VISIBILITY 14 · 7%
14 7%
FUEL/PROPULSION SYSTEM 12 · 6%
12 6%
LANE DEPARTURE 8 · 4%
8 4%
SERVICE BRAKES 8 · 4%
8 4%
STRUCTURE 8 · 4%
8 4%
AIR BAGS 7 · 3%
7 3%
ENGINE AND ENGINE COOLING 7 · 3%
7 3%
03569
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 213.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2026 at 53.
56 42 28 14
202020212021222022232023242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2020 Hyundai SANTA FE, and it is a separate
question from what owners report going wrong later.
Test
SUV AWD
SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
14.6%
15.5%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
The risk
A fire while parked or driving can increase the risk of injury.
The remedy
Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will install a new fuse and wire extension kit as necessary, free of charge. Owner notification letters were mailed starting May 16, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 244. This recall is an expansion of previous recall number 22V-633.
Hyundai Motor America · up to 584,784 vehicles across all model years covered
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Loss of Motive Power
DP22003
Closed defect petition · opened September 12, 2022 · closed December 12, 2023
the engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
AIR BAGS
3 injured · crash · towed
We were driving on interstate 49 going south near Chester Arkansas when traffic came to a stop. I was rear ended by a vehicle driving 75 mph. My car hit the car in front of me where there was damage to both the passenger and driver side front area of the car. No airbags deployed in spite of the severity of the front and rear impact of the vehicle. I sustained three compression fractures to my back with several abrasions and bruises. Both my vehicle and the vehicle in front of me were declared total losses.
NHTSA complaint 11740682. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
2 injured · crash · towed
Air bags didn’t deploy on a front crash. Safety of my entire family in car was put at risk without airbags deploying. The problem has not been confirmed. The vehicle has not been inspected, a first responder on scene of crash said we should check into why our air bags didn’t deploy. No warnings signs
NHTSA complaint 11739408. Filed by an owner and not verified by NHTSA or by us.
TRAILER HITCHES
1 injured · fire · towed · 94,400 miles
The contact owned a 2020 Hyundai Santa Fe. The contact stated that while driving 40 MPH onto the ramp, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull over to the side of the road. The vehicle stalled and shut off, and the contact was unable to restart the vehicle. The contact was calling for Roadside Assistance and noticed white smoke coming from under the hood. The stated that the smoke then turned dark brown and then black, and then flames appeared under the hood. The contact grabbed several things of value and exited the vehicle and started running. The vehicle was engulfed in flames, and the EDR was destroyed. The …
NHTSA complaint 11701574, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
1 injured · crash · towed
I WAS IN A MAJOR CAR ACCIDENT AND THE CAR THAT HIT ME WAS TRAVELING ABOUT 60 MPH HIT ME IN THE REAR AND THE AIR BAG NEVER DEPLOYED, THIS IS VERY CONCERNING AND SHOULD BE LOOKED AT. I WAS STOPPED AT A RED LIGHT WHEN I GOT HIT.
NHTSA complaint 11415353. Filed by an owner and not verified by NHTSA or by us.
ENGINE
At times the engine will freeze up, stall the car while driving, or the car will altogether turn off when at a stop sign or light, while the car is still on. I've had the oil changed before the mileage indicated expired because the engine light came on and I was told the car had no oil at all when I know the oil was just changed within a 3 months time frame.
NHTSA complaint 11766290. Filed by an owner and not verified by NHTSA or by us.
ENGINE
Codes P0172 and P016B. Oil has fuel in it due to high pressure fuel pump leaking. Possible premature engine failure or fire. This is a 2020 santa fe limited 2.0T.
NHTSA complaint 11766360. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
At approximately 42,000 miles, the AC system on my 2020 Hyundai Santa Fe suffered a potential immediate and premature failure, creating a severe driving safety hazard. The AC expansion valve began actively leaking refrigerant inside the dashboard, rendering the climate control system completely inoperable of normal operation. In Florida's high humidity and heavy rainstorms, this loss of proper AC function means the windshield defogging/defrosting mechanism fails to dehumidify cabin air. This results in sudden, severe window fogging while driving, heavily obstructing visibility and creating an imminent crash risk. Furthermore, as a senior managing multiple health conditions, a gradual, then …
NHTSA complaint 11766135, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE AND ENGINE COOLING
towed · 137,000 miles
The contact owns a 2020 Hyundai Santa Fe. The contact stated that while driving approximately 55 MPH, the vehicle went into LIMP Mode and failed to properly accelerate, with the check engine warning light illuminated and flashing. The vehicle was later towed to the local mechanic, who was unable to determine the cause of the failure; however, engine oil was added to the engine. After retrieving the vehicle, the contact discovered that the engine oil level was low shortly after the engine oil was added. The contact stated that the vehicle was consuming an excessive amount of engine oil and the vehicle was taken back to the local mechanic. The mechanic confirmed that the engine oil level was …
NHTSA complaint 11765014, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
fire
I drove my car from for about an hour to my destination. I get to my destination and park and the car starts smoking lightly from under the hood and then increases. I was still sitting in the car when I was told my car was on fire. It went from a little smoke to a full blown fire in a couple of minutes. I got out the car and within minutes the front of the car caught fire and blew up. The car has been inspected by insurance. There were no warnings prior to this happening. I could have been serious injured or possibly killed. I am currently experiencing PTSD from this event. My son was just in my car previously. I am have this happened when I was there alone. I see that there are certain …
NHTSA complaint 11763784, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
At approximately 122,000 miles, my 2020 Hyundai Santa Fe experienced a serious engine malfunction while I was driving on the highway. The check engine light suddenly illuminated and the vehicle began thrusting/jerking forward unexpectedly. We immediately took action to exit the highway and were able to get off the highway, but the engine died before we could fully stop the vehicle. This created a serious safety risk because the unexpected jerking and subsequent loss of engine power occurred while traveling at highway speeds and could have resulted in loss of control or a collision. The vehicle was towed to a local independent mechanic. After inspecting it, the mechanic stated that the …
NHTSA complaint 11763336, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed March 17, 2023.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst