Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 200 safety complaints
about the 2019 Hyundai Santa FE with the US government. Of those, 16 describe a crash, 12 mention a fire, 10 people were injured and no death is recorded. 2 recall campaigns are open against it, covering the trailer hitch and the air bags.
The most complained-about system is the engine,
named in 73 complaints, 37% of the total.
The typical failure was reported at 10,000 miles,
the median across the 65
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers October 2018 to September 2026 · How this is counted
What is on file
200 complaints on file
200
Complaints
16
Describe a crash
12
Mention fire
10
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
ENGINE 73 · 37%
73 37%
UNKNOWN OR OTHER 47 · 24%
47 24%
POWER TRAIN 35 · 18%
35 18%
ELECTRICAL SYSTEM 26 · 13%
26 13%
STRUCTURE 14 · 7%
14 7%
FORWARD COLLISION AVOIDANCE 13 · 7%
13 7%
FUEL/PROPULSION SYSTEM 12 · 6%
12 6%
STEERING 12 · 6%
12 6%
SERVICE BRAKES 11 · 6%
11 6%
AIR BAGS 7 · 4%
7 4%
VEHICLE SPEED CONTROL 5 · 3%
5 3%
LANE DEPARTURE 4 · 2%
4 2%
03162
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 200.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2025 at 34.
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2019 Hyundai SANTA FE, and it is a separate
question from what owners report going wrong later.
Test
SUV AWD
SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
14.6%
15.5%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
The risk
A fire while parked or driving can increase the risk of injury.
The remedy
Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will install a new fuse and wire extension kit as necessary, free of charge. Owner notification letters were mailed starting May 16, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 244. This recall is an expansion of previous recall number 22V-633.
Hyundai Motor America · up to 584,784 vehicles across all model years covered
AIR BAGS:SIDE/WINDOW
18V715000 · October 11, 2018
The defect
Hyundai Motor America (Hyundai) is recalling certain 2019 Hyundai Santa Fe vehicles. The Side Curtain Air Bag (SCAB) mounting bolts may interfere with and damage the air bags during deployment.
The risk
In the event of a crash, if the air bags become damaged during deployment they may not inflate properly, increasing the risk of injury.
The remedy
Hyundai will notify owners, and dealers will install a protective cover over the SCAB installation bolts, free of charge. The recall began December 3, 2018. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 177.
Hyundai Motor America · up to 8,204 vehicles across all model years covered
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Loss of Motive Power
DP22003
Closed defect petition · opened September 12, 2022 · closed December 12, 2023
the engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
UNKNOWN OR OTHER
1 injured · fire · crash · towed
On June 28th at approximately 1130pm, my son was involved in a single vehicle accident. Upon impact with the tree the car immediately burst into flames
NHTSA complaint 11530021. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
1 injured · fire · crash · towed · 77,200 miles
The contact owned a 2019 Hyundai Santa Fe. The contact stated that as his daughter was driving at 20 MPH on the highway, she depressed the brake pedal, the brakes failed to respond, and the vehicle started to smoke from the engine and into the cabin. There were no warning lights illuminated. The contact's daughter then tried to depress the brake pedal again, and the contact's daughter then jumped out of the vehicle on the ramp. The vehicle was coming down on the intersection unoccupied, engulfed in smoke, initially hitting a stop sign and then another unknown sign and sequentially coming to a stop. The contact then saw the vehicle at the hillside engulfed with fire and smoke and tried to …
NHTSA complaint 11648747, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
1 injured · fire · 48,000 miles
The contact owns a 2019 Hyundai Santa Fe. The contact stated that after parking the vehicle, approximately 30 minutes later the neighbor informed that the vehicle was on fire. The contact rushed outside to discover flames and smoke were present coming from the rear driver's side of the vehicle. A fire extinguisher was used to extinguish the flames. The fire department was called to the scene. During the incident, the contact sustained a burned right hand which required medical treatment. The cause of the fire was not yet determined. A fire report was taken at the scene. The manufacturer and local dealer were not yet notified of the incident. The failure mileage was 48,000.
NHTSA complaint 11455073. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
1 injured · crash · towed
Auto accident. Front end gone Air bag did not deploy. Only driver in car. Suffered 2 Broken ribs and broken sternum. Insurance company totaled car after inspection. No warning lights or messages presented at any time prior to accident.
NHTSA complaint 11460203. Filed by an owner and not verified by NHTSA or by us.
ENGINE
On 03/26/2026, my 2019 Hyundai Santa Fe received Hyundai Service Campaign 9C2 (TSB 26-01-013H-1), which included an Engine Control Module (ECM) software update for Theta II emissions improvement. The vehicle did not have the following drivability problem before this software update. Immediately after the 9C2 update, the vehicle began jerking/bucking slightly at low speeds, most noticeably around 10-20 mph when coasting with no accelerator input or when applying very light throttle. Acceleration response also feels slower than before the update, with noticeable hesitation when the accelerator is pressed. The problem is most noticeable during the beginning of a drive when the vehicle is cold. …
NHTSA complaint 11766397, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
The vehicle experienced a sudden, intermittent engine stall while driving, specifically when slowing down or coasting to a stop in live traffic. When the engine dies, the vehicle immediately loses engine power, power steering, and power braking assist, creating an extreme safety hazard. After stalling, the vehicle refuses to restart for several minutes. An authorized Hyundai dealership previously replaced the high-pressure fuel pump under warranty to address this issue, but the dangerous stalling has persisted over the last 2,000 miles. The vehicle continues to randomly shut off without throwing a permanent check engine light or diagnostic trouble code, and the manufacturer has failed to …
NHTSA complaint 11765740, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
The car started having problems immediately after replacement with a new battery. The issue with the ISG (Idle Stop and GO System) started appearing. When the Auto Stop Indicator turns green, the car stalls which puts my life at risk. I have spoken to a number of mechanics and I am not getting a satisfactory answer on how to fix this problem.. One mechanic told me it was the starter which turned out not to be true. I have also spoken with a number of other mechanics and they are clueless on how this problem can be remedied. And the Hyundai dealter wanted $275 just to look at it but with no guarentee. The whole issue is putting my life and other motorists at risk.
NHTSA complaint 11764874. Filed by an owner and not verified by NHTSA or by us.
ENGINE
fire
2019 Santa Fe with 80,000 miles showed signs of excessive oil consumption. Service was scheduled with licensed Hyundai franchise service center. Known oil consumption issues on Theta II engines for that year. Testing requires 3 steps. First step is to change the oil and document levels. Engine is tested for 1000 miles then returned to service center. After 1000 miles, service center reports 2.5 qts of oil per 1000 miles. Hyundai corporate was contacted where they approved warranty work for the vehicle. Step two requires Combustion Chamber Cleaning. During this portion of the work, service center calls about fire that took place immediately after a test drive. Dealership states engine and …
NHTSA complaint 11763606, quoted in part. Filed by an owner and not verified by NHTSA or by us.
FUEL/PROPULSION SYSTEM
My vehicle had a very strong gas smell inside and outside of the car. I found a gas puddle under the car coming from the back of the vehicle. Car was hesitating when I stepped on the gas. I was afraid it may stall. I drove the vehicle to my regular service station. Vehicle has an active fuel leak and this is a fire hazard. I was very concerned whether the vehicle would stall and cause an accident. Warranty coverage was denied.
NHTSA complaint 11762546. Filed by an owner and not verified by NHTSA or by us.
ENGINE
Update Re: ODI Complaint Number: 11759237 Subsequent Actions and Manufacturer Refusal to Remediate Safety Defect: Following the [XXX], acute safety incident—where the vehicle lost motive power and entered severe limp mode on [XXX] immediately upon release from Sheehy Hyundai of Chantilly—the vehicle remained in dealer custody for 11 days (August 20–August 31, 2026). Failure to Diagnose Core Defect: Despite recurring total power loss, active diagnostic trouble code P00AF00 (Turbocharger Boost Control Module Performance), and four consecutive turbocharger destructions within 20,000 miles, the authorized dealership refused to conduct internal engine diagnostics, drop the oil pan, inspect the …
NHTSA complaint 11761505, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed March 17, 2023.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst