CSR

Hyundai · NHTSA safety record

2020 Hyundai Sonata Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

16

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2020 Hyundai Sonata Hybrid have filed 16 safety complaints with NHTSA between May 2021 and October 2024. The most complained-about system is the engine, named in 8 of them (50%). The typical failure was reported at 7,150 miles, the median across the 2 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH

22V196000 · March 28, 2022

The defect
Hyundai Motor America (Hyundai) is recalling certain 2020 Sonata and Sonata Hybrid, and 2019 Genesis G70 vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
The risk
A person inside the trunk compartment may become trapped, increasing their risk of injury.
The remedy
Dealers will inspect the trunk latch and replace the trunk latch base, as necessary, free of charge. Owner notification letters were mailed May 26, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 221/010G.

Hyundai Motor America · up to 63,461 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 16.

ENGINE 8 50%
ELECTRICAL SYSTEM 6 38%
UNKNOWN OR OTHER 4 25%
FUEL/PROPULSION SYSTEM 1 6%
STEERING 1 6%
WHEELS 1 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 8.

2021 2023 2024
2021 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STEERING

1 injured · crash · towed · 2,300 miles

DRIVING ON DRY ROAD, IN MIDDLE LANE OF THREE LANES GOING 65 MPH. SUDDENLY, RIGHT REAR TIRE "POOFED" BUT I KEPT CONTROL, STARTED TO LOOK RIGHT TO GET OFF ROAD. TOOK FOOT OFF GAS, DID NOT PUT ON BRAKE. SUDDENLY, LEFT REAR "POOFED" AND THEN AN EXTREMELY LOUD-METAL ON METAL- SOUND OCCURRED BACK LEFT AND MY CAR JACK KNIFED INTO THE PASSING , FAST LANE. A DUMP TRUCK TRAVELING IN THAT LANE STRUCK ME, FRONT END AND MY DOOR. THE TRUCK HIT ME AND I ROLLED INTO THE GRASSY MEDIUM, ROLLING OVER SEVERAL TIMES. THE SAFETY DEVICES WORKED FABULOUSLY AND MY ONLY INJURIES WERE FROM THE SEAT BELTS WHICH SAVED MY LIFE. I AM LUCKY TO BE ALIVE AND I HOPE THIS DOESN'T HAPPEN TO SOMEONE ELSE. I WAS IN ICU FOR 5

NHTSA complaint 11415571, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Over the last 3 months at least a dozen times the 12v auxiliary battery is completely dead after parking the car outdoors for an hour or so. This poses a safety issue, especially at night because you cannot easily access the car. You have to fumble around trying to get the key hole cover off in order to use the key supplied in the fob. Once you get access, you then have to press the 12v reset button in order to get the car started. This issue has been reported on the Hyundai sonata forums since the introduction of the 2020 sonata. At this point the dealer has not been able to find the issues as they say it has been occur while they have the car. Asking for the problem to occur while they

NHTSA complaint 11617570, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.

NHTSA complaint 11610285. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Sudden failure of the electrical system with warning that the hybrid battery was in operable. I parked the car, turned it off, reset the 12 V battery, and the car restarted and operated normally. This problem with the 12 V battery needing reset has happened dozens of times while I was parked. This is the first time it has happened while I was driving the vehicle. A sudden disabling of the vehicle without warning poses a safety concern so I thought it best to report the problem. The local Hyundai dealership has heard of this problem, but they are unable to diagnose or repair it

NHTSA complaint 11609465. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.

NHTSA complaint 11602814. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.

NHTSA complaint 11562162. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.

NHTSA complaint 11562163. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Hyundai Sonata Hybrid

Model year Complaints Recalls Deaths
2022 19 0
2021 53 0
2018 9 1
2017 79 3
2016 131 5
2015 51 4
2014 27 3
2013 106 4
2012 154 6
2011 95 6

Other 2020 Hyundai models

Every Hyundai on this site — 201 vehicles, 276 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst