CSR

Kia · NHTSA safety record

2020 Kia Optima

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

138

Complaints

6

Crashes

2

Fires

4

Injuries

0

Deaths

Owners of the 2020 Kia Optima have filed 138 safety complaints with NHTSA between December 2019 and August 2026. The most complained-about system is the engine, named in 93 of them (67%). The typical failure was reported at 59,005 miles, the median across the 26 complaints that gave an odometer reading.

Complaints rose 29% year on year: 45 in the twelve months to 2026-Q1, against 35 in the twelve before.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of Motive Power

DP22003

Closed defect petition · opened September 12, 2022 · closed December 12, 2023

the engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 138.

ENGINE 93 67%
POWER TRAIN 25 18%
UNKNOWN OR OTHER 15 11%
ELECTRICAL SYSTEM 12 9%
FUEL/PROPULSION SYSTEM 10 7%
ENGINE AND ENGINE COOLING 8 6%
AIR BAGS 7 5%
SERVICE BRAKES 7 5%
VEHICLE SPEED CONTROL 6 4%
FORWARD COLLISION AVOIDANCE 5 4%
SEAT BELTS 4 3%
EXTERIOR LIGHTING 2 1%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 50.

2019 2025 2026
2019 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed

Stable track control failed to work, the driver seatbelt did not tighten & stayed loose, & air bags did not deploy upon hitting the ditch & small trees resulting after hitting ice/water upon coming to a stop sign at a “T” cross road.

NHTSA complaint 11715952. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 21,148 miles

AIR BAGS DID NOT DEPLOY. VEHICLE WAS IN MOTION AND STRUCK BY ANOTHER VEHICLE.*DT*JB*DT*DT*DT

NHTSA complaint 11374574. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 30,000 miles

The contact owned a 2020 Kia Optima. The contact stated that while driving at 60 MPH, the vehicle crashed into a guardrail, causing her to hit her head on the steering wheel and lose consciousness. The vehicle came to a complete stop in a ditch. No air bags were deployed upon impact. The contact later received medical attention at the hospital for a concussion and was later diagnosed with early signs of onset dementia. A police report was filed and the contact was taken to jail under the assumption that she was intoxicated at the time of the collision. The vehicle was towed to a tow yard, but the contact was not aware if it was deemed totaled by the insurance company. The manufacturer was

NHTSA complaint 11460018, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

I was told by me dealership recently that the Kia Optima is not designed for high mileage. It’s been consuming oil and my dealership was aware of the issue. Yesterday smoke came out from under the hood and the engine and front half of the car was engulfed in flames.

NHTSA complaint 11547377. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Fuel Leak: I can smell heavy gas fumes inside the vehicle cabin. Fire Hazard: The vehicle is unsafe to drive due to an imminent risk of a fuel fire. Corporate Refusal: Kia Corporate refused to generate a case number and my local dealership refused to service the vehicle leaving a dangerous safety defect unrepaired on public roads. Mechanical Symptoms: The car is experiencing slow cranking, engine sputtering, and multiple dashboard warning lights.

NHTSA complaint 11755485. Filed by an owner and not verified by NHTSA or by us.

ENGINE
My engine failed while driving which put me and others at risk. It was confirmed by the Kia dealership as rod bearing failure. Which is a known recall on the Kia 2.4L Theta II engine. My specific VIN number is not listed on the Kia recall list. And Kia is stating that it does not qualify for a warranty replacement. Although it is the same engine with the known defect.

NHTSA complaint 11751391. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Engine replacement needed at 99,782 miles. P1326 code continuously popping up. Also has excessive oil consumption and electrical problems concerning the forward collision system. Kia refuses to replace engine although the P1326 code is covered by lifetime warranty. The cause of the incident was defect in engine resulting in a recall of all 2011-2019 models. The 2020 Kia optima LX contains a 2.4L GDI engine which has identical problems relating to previous lawsuits.

NHTSA complaint 11743902. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
My transmission failed the week I got it it was inspected by the dealership and I was told that they could not do anything about it I’ve been calling them for a whole year I’ve made notes and complaints I’ve contacted my lender they contacted the dealership to trade me in a new car and was told no I have been out of thousands of dollars paying every month I’ve been ubering I’ve been late to work this is costing me money and my job is on the line

NHTSA complaint 11743522. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I was driving on the freeway and my check engine light started to flicker and I felt my car shake and going to limp mode. I made an appointment with the Kia dealership and they told me the engine is failing. They submitted a request for a Goodwill case to Kia corporation and it was denied since there’s no open recalls and is not covered by the extended warranty. the dealership recommended me to take my car and keep driving it even though it’s unsafe the vehicle will not go above 50 mph and it starts to shake when driving I have tried to call Kia corporate and explain this situation but they have yet to follow up with me in my case

NHTSA complaint 11740375. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Car is consuming oil every three weeks. Engine is going to burn if it does not stop. It’s not in a class action but probably should be. It’s been 4 months and over 1,000 spent.

NHTSA complaint 11737059. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Kia Optima

Model year Complaints Recalls Deaths
2019 204 1
2018 230 2
2017 254 3
2016 751 5 1
2015 1,004 4 1
2014 580 7 2
2013 1,377 9 4
2012 919 5
2011 591 5 1
2010 75 1

Other 2020 Kia models

Every Kia on this site — 176 vehicles, 208 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst