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Volkswagen · NHTSA safety record

2020 Volkswagen Tiguan

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 140 safety complaints about the 2020 Volkswagen Tiguan with the US government. Of those, 5 describe a crash, 7 people were injured and no death is recorded. 3 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 34 complaints, 24% of the total. The typical failure was reported at 30,400 miles, the median across the 28 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2020 to September 2026 · How this is counted

What is on file

140 complaints on file

140

Complaints

5

Describe a crash

0

Mention fire

7

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 52 · 37%
ELECTRICAL SYSTEM 34 · 24%
ENGINE 25 · 18%
FORWARD COLLISION AVOIDANCE 16 · 11%
STRUCTURE 16 · 11%
SERVICE BRAKES 10 · 7%
VISIBILITY/WIPER 10 · 7%
EXTERIOR LIGHTING 8 · 6%
POWER TRAIN 5 · 4%
ENGINE AND ENGINE COOLING 4 · 3%
VEHICLE SPEED CONTROL 4 · 3%
BACK OVER PREVENTION 3 · 2%
0 23 46

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 140.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 36.

40 30 20 10
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Volkswagen TIGUAN, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

3 on file

STRUCTURE:BODY

22V226000 · April 6, 2022

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
The risk
An insufficiently attached spoiler may separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
The remedy
Dealers will replace the spoiler, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 66N5.

Volkswagen Group of America, Inc. · up to 6,553 vehicles across all model years covered

SEAT BELTS

20V579000 · September 23, 2020

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Tiguan LWB vehicles. The third row seat belt anchor bolts may not have been properly torqued.
The risk
Improperly torqued bolts may prevent the third row seat belt from performing as designed in a crash, increasing the risk of injury to the occupant.
The remedy
Volkswagen will notify owners and will repurchase the vehicles. Owners are advised: No one should occupy the third row seat due to the safety risk. The recall began October 7, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen number for this recall is 69BA.

Volkswagen Group of America, Inc. · up to 6 vehicles across all model years covered

SEATS

20V505000 · August 26, 2020

The defect
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
The risk
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
The remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

Volkswagen Group of America, Inc. · up to 5,376 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

2 injured · crash · towed · 7,139 miles

The contact's fiancé owned a 2020 Volkswagen Tiguan. The contact stated while his fiancé was driving 30 mph when the steering wheel and the entire vehicle began to shake. The contact stated the Electronic Throttle Control warning light was illuminated. The driver was distracted by the failure, which caused her to run a red light and crash into another vehicle. All front and side air bags deployed. The driver did not sustain any injuries or seek medical attention. The contact stated his mother was seated at the rear driver side and did sustain injuries on both of her knees and sought medical attention on the day of the accident and also the following day. The contact stated unknown person in

NHTSA complaint 11421878, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash

Hit head on by other vehicle and airbags did not deploy.

NHTSA complaint 11567502. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

1 injured · crash · towed · 1,700 miles

The contact owns a 2020 Volkswagen Tiguan. The contact stated while parking the vehicle when it accelerated independently and crashed into 2 different vehicles. The contact stated no warning light was illuminated. The contact stated she had visible bruises on her sternum, right thumb, and upper left chest from the seat belt. Airbags did not deploy. The contact did seek medical attention the next day. A police report was filed. The vehicle was not drivable. The vehicle was towed to an independent mechanic and was unable to diagnose the failure. The vehicle was not repaired. A dealer was contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 1,700.

NHTSA complaint 11418306, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING

1 injured

I am writing to report a serious safety concern regarding my Volkswagen Tiguan 2020. The dome light in my vehicle has completely broken off, melting the plastic from the screws, and was hanging by the electrical wires. This issue poses multiple safety hazards: 1.Injury Risk: While driving, the dome light unlatched and fell and struck me on the side of my head, causing a distraction and injury. 2.Visibility Obstruction: When the dome light is hanging, it completely blocks the view through the windshield and rearview mirror, significantly increasing the risk of an accident. I have taken my vehicle to the dealership, and they confirmed that this is a common problem with this model. They have

NHTSA complaint 11600088, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Vehicle threw SOS emergency call feature error two years ago. I replaced the module at the dealership. Today, the same SOS emergency call feature again showed up and I am unable to make an emergency call. This is a known and common issue with VW.

NHTSA complaint 11764516. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I was driving the car it died while driving. The dealership can’t figure out what’s going on. And it will die WHILE driving and then say check starter ignition system. I open the door it says the engine is on but it is not. This vechicle had a physical key and you have the press the breaks to start the car

NHTSA complaint 11760463. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

63,000 miles

The contact owns a 2020 Volkswagen Tiguan. The contact stated that while the outside temperature was cool, the vehicle operated normally. However, when the heat index was high, the message that the starter was hot was displayed. Shortly afterwards, the instrument cluster went black, and the vehicle stalled. The driver was able to coast the vehicle to the roadside. The contact waited approximately five minutes and restarted the vehicle. While driving in a subdivision, the vehicle stalled again. The local dealer was contacted, but there was no response despite the contact leaving a voicemail. The vehicle had not been diagnosed or repaired. The manufacturer had not been notified of the

NHTSA complaint 11757871, quoted in part. Filed by an owner and not verified by NHTSA or by us.

INTERIOR LIGHTING

76,000 miles

The contact owns a 2020 Volkswagen Tiguan. The contact stated that while the vehicle was parked, upon entering the vehicle, the contact became aware that the dome light had detached and fallen. The contact stated that the electrical wiring was hanging down. The dealer was made aware of the failure. The contact was informed that the failure was a known failure with similar vehicles. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact was informed that the mileage was 2,000 miles over the extended warranty limitation. The failure mileage was approximately 76,000.

NHTSA complaint 11756171. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:INTERIOR PANELS:CEILING

110,738 miles

The contact owns a 2020 Volkswagen Tiguan. The contact stated that while driving 70 MPH with two toddlers inside the vehicle, the ceiling of the vehicle detached and caused a bump on the head. A dealer was contacted, and the contact was informed that it was a known issue with similar vehicles. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The contact was informed that there was a recall associated with the failure but had expired. No assistance was provided. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact about an extended warranty. The approximate failure mileage was 110,738.

NHTSA complaint 11756052. Filed by an owner and not verified by NHTSA or by us.

Carry Handle, Shell, Base
This appears to be a design defect in the interaction between the lock-off bar and the seat belt during removal. Beyond the property damage, this creates a safety risk: a caregiver who cannot remove or reinstall the seat may drive with an improperly secured car seat, and a damaged or cut vehicle belt in that seating position is unusable until repaired. I reported this to Evenflo’s ParentLink support on 7/19/2026 (ref:!00Df402dTF0.!500Uy0uvwTd:ref). Evenflo responded that the tangling meant I “incorrectly followed” a step, without asking any diagnostic questions, and denied reimbursement. My requests for escalation on 7/21 and 7/23 have gone unanswered. Photos of the seat, the belt path, and

NHTSA complaint 11754352, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen Tiguan

Model year Complaints Recalls Deaths
2026 30 0 —
2025 49 3 —
2024 71 2 —
2023 68 1 —
2022 269 5 —
2021 141 5 —
2019 192 5 —
2018 284 14 —
2017 75 4 1
2016 96 2 —
2015 62 4 —
2014 84 3 —
2013 139 3 —
2012 153 3 —
2011 161 3 —
2010 110 2 —

Other 2020 Volkswagen models

Atlas Cross Sport 106 Jetta 53 Atlas 27 Passat 18 GTI 8

Complaints on file, same model year.

Every Volkswagen on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst