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Volkswagen · NHTSA safety record

2024 Volkswagen Tiguan

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 71 safety complaints about the 2024 Volkswagen Tiguan with the US government. Of those, 3 describe a crash, 4 mention a fire and no death is recorded. 2 recall campaigns are open against it, covering back-over prevention.

The most complained-about system is the electrical system, named in 24 complaints, 34% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2024 to September 2026 · How this is counted

What is on file

71 complaints on file

71

Complaints

3

Describe a crash

4

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 24 · 34%
ENGINE 18 · 25%
UNKNOWN OR OTHER 18 · 25%
VISIBILITY/WIPER 9 · 13%
BACK OVER PREVENTION 8 · 11%
FORWARD COLLISION AVOIDANCE 6 · 8%
LANE DEPARTURE 5 · 7%
POWER TRAIN 5 · 7%
FUEL/PROPULSION SYSTEM 3 · 4%
STEERING 3 · 4%
ENGINE AND ENGINE COOLING 2 · 3%
EXTERIOR LIGHTING 2 · 3%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 71.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 38.

40 30 20 10
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Volkswagen TIGUAN, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.5% 16.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

BACK OVER PREVENTION:SOFTWARE

26V321000 · May 20, 2026

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Tiguan vehicles previously repaired under recall 25V082. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
The remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91NF. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning May 27, 2026.

Volkswagen Group of America, Inc. · up to 8 vehicles across all model years covered

BACK OVER PREVENTION:SOFTWARE

25V082000 · February 12, 2025

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
The remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.

Volkswagen Group of America, Inc. · up to 29,569 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

fire

On 10/11/2025 while driving, the vehicle caught fire.

NHTSA complaint 11693230. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire

My car was less than a year old, had been at the dealership for routine maintenance on September 24th, and with no warning signals from the vehicle's electronics smoke started coming out from the hood while I was ~20 minutes into my drive to work. Within a short period of time there were flames, and ultimately the car was engulfed in flames, resulting in a total loss.

NHTSA complaint 11695570. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

During normal operation on a public road, the 2024 Volkswagen Tiguan suddenly began emitting smoke from the front of the vehicle. This occurred without any warning lights, messages, unusual smells, or symptoms beforehand. Within moments, flames became visible from under the hood. The occupants, including a child and an elderly family member, immediately exited the vehicle. The fire spread rapidly and resulted in a total loss. The fire department arrived and extinguished the flames, and both fire and police reports were created documenting the incident. The vehicle was nearly new, with approximately 7,000 miles on it, no mechanical issues, and no prior maintenance warnings. Nothing unusual

NHTSA complaint 11699306, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

Shortly after purchase, the vehicle began experiencing ongoing mechanical and electrical issues that required multiple repair attempts. The vehicle was taken to the dealership for service on the following dates: •November 29, 2024 •December 2, 2024 •December 16, 2024 •December 23, 2024 •January 6, 2025 In total, the vehicle was out of service for 21 days in December and 28 days in January. Despite repeated repair attempts, the issues were not resolved. Due to the excessive time out of service and repeated unsuccessful repairs, I submitted a request for Volkswagen to repurchase the vehicle. This request was denied. The vehicle was returned to me on February 1, 2025. On February 9, 2025,

NHTSA complaint 11715560, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
On multiple occasions, while actively steering, I have gotten a warning on the dash to take over steering. Within seconds, the car brakes hard. I am typically in interstate traffic when this occurs.This happens when using cruise control. Speed does not matter as it has happened at 40 mph, 70 mph, and in between these two.

NHTSA complaint 11767954. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
infotainment center, chargers and reverse camera no longer working. vehicle available for inspection my reverse camera is not working which causes safety issues as Under Federal Motor Vehicle Safety Standard (FMVSS) No. 111, Rear Visibility, vehicles in the relevant categories manufactured on or after May 1, 2018 are required to provide a compliant rearview image during a backing event. NHTSA explains that manufacturers generally satisfy this requirement with a backup/rear camera system. vehicle has been inspected by a third party auto dealership that specializes in European vehicle. There is NO Volkswagen dealership on the Hawaiian Island of Hawaii that I live on. there were not warning

NHTSA complaint 11768164, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1,000 miles

The contact owns at 2024 Volkswagen Tiguan. The contact stated that upon starting the vehicle, the radio screen was distorted or blank. The failure was a recurring failure. The contact stated that with the screen blank the speedometer and vehicle alerts were inoperable. The back over prevention camera was also inoperable. The dealer was contacted and was able to reproduce the failure. The manufacturer was contacted by e-mail and made aware of the failure. The failure mileage was 1,000.

NHTSA complaint 11767777. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Symptoms started at 65k-70k miles, just after 50k warranty expired. First symptom was low oil warning and needing to add oil between changes. Then oil spots, then i found a bad leak and replaced oil pan, timing chain cover and assembly, turbo actuator. Warnings progressed to frequent low oil light, check engine light, blue smoke on start and acceleration, strong burning oil smell, and now visible oil spitting from tailpipe onto rear windshield. I now have to carry oil every time I drive. Timeline: bought new with 5 miles, no issues to 65k, 65k-70k start of leaks, 84k now 2 quarts per 50 miles and oil from exhaust. Ive notified VW about the situation.

NHTSA complaint 11765199. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
The infotainment system no longer works after an over the air update. The backup camera is including all other cameras are no longer visible . Before it completely just stopped working When attempting to back out the infotainment system would freeze and not signal something was back there . The digitally dynamic road display is not working so car ACC is not operable . Additionally since the blackout the windshield wipers randomly turn on even if not raining causing distraction and obstructed visibility at times Problem has been confirmed by independent VW dealers in several states (there is a whole Facebook VW owners group where several people are reporting the same issue) there are also

NHTSA complaint 11764900, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
See attached document for complaint.

NHTSA complaint 11764914. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen Tiguan

Model year Complaints Recalls Deaths
2026 30 0 —
2025 49 3 —
2023 68 1 —
2022 269 5 —
2021 141 5 —
2020 140 3 —
2019 192 5 —
2018 284 14 —
2017 75 4 1
2016 96 2 —
2015 62 4 —
2014 84 3 —
2013 139 3 —
2012 153 3 —
2011 161 3 —
2010 110 2 —

Other 2024 Volkswagen models

Atlas 171 Atlas Cross Sport 97 Taos 54 ID.4 48 Jetta 44 GTI 28 Golf R 12

Complaints on file, same model year.

Every Volkswagen on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst