2023 Honda Civic SI

Closed engineering analysis · opened November 29, 2023 · closed January 28, 2025 · led to recall 24V744

the steering

On November 29, 2023, the Office of Defects Investigation (ODI) opened this Engineering Analysis (EA23003) to assess allegations of momentary increase in steering effort in model years (MY) 2022-2023 Honda Civic, 2023MY Honda CR-V, and 2023MY Acura Integra vehicles (subject vehicles). The complaints received by ODI alleged that the subject vehicles experienced a momentary increase in required steering effort (described as “sticky steering”) occurring mostly at highway speeds after driving for an extended amount of time; these complaints could not be duplicated during dealer service technicians’ quick test drives.  The complaints had been received over the previous two years with most occurring with low vehicle mileage. The steering gear of these vehicles is aided by an electrical power assist unit. This power assist unit inputs force on the steering rack via a worm gear and worm wheel assembly. During PE23005, Honda stated this condition of momentary increase in steering effort occurs due to two factors within this power assist unit. First, during manufacturing, the steering worm wheel goes through annealing and component conditioning processes. These processes cause internal stress and strain within the steering worm  wheel. This strain is slowly released over the first few months of the vehicle life. Over time, the released strain causes deformation of the teeth on the worm wheel, causing the worm gear to catch on the worm wheel. This catching results in the driver’s momentary increased steering effort. Second, the manufacturing process did not guarantee consistent grease application and, therefore, some subject vehicles received insufficient grease which contributed to the momentary increase in steering effort. During EA23003, ODI further analyzed the potential safety related consequences of the momentary increase in steering effort. NHTSA’s Vehicle Research and Test Center (VRTC) duplicated the allegations of increased steering effort. In addition, VRTC discovered the steering worm wheel and worm gear tended to push grease out of the meshing area, resulting in large amounts of grease resting on top of the worm wheel. Information Request responses collected and reviewed by ODI showed Honda had also discovered this additional root cause during NHTSA’s EA. In addition, Honda discovered the preload of the worm wheel gear spring was set too high, increasing the gear slide load and resulting in higher friction and increased torque fluctuation when steering. The number of consumer complaints made to ODI continued to increase with the expansion of scope from the PE to the EA. Additionally, during EA23003, ODI received ten complaints alleging a crash, in addition to the 13 complaints ODI had received as of the time it opened EA23003. In total, 23 crashes have been reported to ODI due to this alleged defect. On October 3, 2024, Honda filed NHTSA Recall No. 24V-744 to address this defect. The recall will provide consumers with a new steering worm wheel gear spring with a decreased load. Additionally, dealerships will add additional grease and relocate any grease sitting on top of the worm wheel back into the meshing area. The scope of this recall includes all Honda vehicles that were manufactured with this specific improperly produced steering worm wheel and spring. In view of the recall action being taken by Honda, ODI is closing EA23003. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Closed preliminary evaluation · opened March 17, 2023 · closed November 30, 2023

the steering

On March 17, 2023, The Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE23-005) to access the alleged defect of momentary increase in steering effort in model years (MY) 2022 and 2023 Honda Civic vehicles. The complaints report that the momentary increase in steering effort (described as "sticky steering") occurs mostly at highway speeds after driving for a certain amount of time. The reports have been received over the past 2 years with most occurring with low vehicle mileage. The steering gear contains a unit that includes a worm gear and a worm wheel. Honda stated this condition of momentary increase in steering effort occurs due to two factors within this unit. During manufacturing, the worm wheel goes through annealing and component conditioning processes. These processes caused internal stress and strain within the worm wheel. This strain was slowly released over the first few months of the vehicle life. Over time, the released strain caused the deformation of the teeth on the worm wheel, causing the worm gear to catch on the worm wheel. This results in the consumer’s momentary increased in steering effort. Also, the manufacturing process did not guarantee consistent grease application and therefore, some vehicles within the scope received too little grease which contributes to the momentary increase in steering effort. Analysis of all relevant data indicates that the subject condition occurs early in the vehicle’s life primarily in winter months. Additionally, the subject vehicles need to be driven in a straight line for a period of time, possibly until the vehicle is warmed up, to recreate the condition. The condition does not illuminate a malfunction indicator light (MIL). Some complaints allege Honda dealerships are unable to recreate the condition or state this is a normal vehicle operation. However, Honda released Service Bulletin 23-037 in July of 2023 which accurately describes the condition. To address this issue, Honda directs dealerships to remove the electronic power steering (EPS) gearbox and replace with a new gearbox.  Further, Honda stated that the worst case steering effort from all warranty returned parts tested was 2.4 pounds. ODI complaint traffic remains steady. ODI has received 13 crashes to date, 11 of which allege roadway departure due to not being able to overcome the momentary increased steering effort prior to their vehicle leaving the roadway. The remaining 2 incidents claim overcorrection of the steering wheel. PE23-005 has been upgraded to an Engineering Analysis (EA23-003) to further assess the scope, frequency and potential safety related consequences of the momentary increase of steering effort.  Further the scope has been expanded to include assessment of the Acura Integra and Honda CR-V models. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Rear shelf vibration/ rattle when listening to music at any volume. Sounds like a speaker is busted but isn’t. My 2023 Honda Civic SI is at the dealership now and I have informed them of this issue.

NHTSA complaint 11733429. Filed by an owner and not verified by NHTSA or by us.

While driving I'm having difficulting staying in the center of my lane because my steering wheel is not allowing minor steering adjustments without sticking in place temporarily. I need to apply more pressure than expected to turn the wheel before it unsticks. My local Honda dealer recently replicated this behavior on a test drive and is recommending I replace my EPS gearbox, outlined in a service bulletin issued by Honda related to this symptom (Service Bulletin/Manufacturer communication: 23-037). Honda has agreed to pay 50% of the repair since I am out of warranty - my mileage on my vehicle is a little over 41K. I am asking Honda to pay for the full repair given the related EPS saftey …

NHTSA complaint 11714647, quoted in part. Filed by an owner and not verified by NHTSA or by us.

I bought my car brand new from Honda in 2023. When the car had about 20,000 miles on it I took it in to my dealer for a steering issue “sticky steering” they said they could not reproduce the issue. Fast forward about a year they finally came out with a recall for the issue. I took the car in for the recall the repaired it and it was fixed for about a year and now the issues with the steering have come back. The dealership told me they performed the recall again and it did not fix the issue this time and they said I need a new steering rack. Honda is not wanting to replace the steering rack they want me to pay part of the cost. How am I responsible for paying for repairs on something they …

NHTSA complaint 11713497, quoted in part. Filed by an owner and not verified by NHTSA or by us.

The front drivers side seatbelts DO NOT retract, the just hang there, does not seem like a properly working seatbelt, if it’s not able to retract what’s to say it’s fully able to protect you in an accident, and the front drivers side seat is loose and creaks and squeaks

NHTSA complaint 11700306. Filed by an owner and not verified by NHTSA or by us.

The rear windshield on my 2023 Honda Civic suddenly shattered so heavily that I could not see through it. Absolutely nothing hit it to cause the shatter. Soon after, the whole windshield broke and glass went all over the backseat of my car. This is a known issue with Honda. Corporate said it should be covered as I still have the 3yr/36k miles warranty in effect. The dealer says it's not covered. I am now fighting this with corporate. Dealer says that regardless, it will take 2-3 WEEKS for them to get a new windshield, as they are so back ordered. I wonder why? Even Consumer Reports states that Honda is fully aware of the issue on many models.

NHTSA complaint 11643925. Filed by an owner and not verified by NHTSA or by us.

I am writing to bring to your attention a safety recall on my vehicle. On several occasions, I have visited the Lancaster Honda Dealership, located at 43244 Drivers Way, Lancaster, CA 93534, to request an appointment for the necessary repair. However, I was informed that, as I am not a customer of their dealership—meaning I did not purchase my vehicle there and have not had it serviced recently—they are unable to assist me. I was told that they only receive two repair kits per week, and these are prioritized for their customers. The last Honda dealership where I had my vehicle serviced is located in Long Beach, CA, approximately 90 miles away. Since I now reside in Lancaster, CA, I believe …

NHTSA complaint 11642389, quoted in part. Filed by an owner and not verified by NHTSA or by us.