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Kia · NHTSA safety record

2024 Kia Sorento

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

36

Complaints

4

Crashes

1

Fires

4

Injuries

0

Deaths

Owners of the 2024 Kia Sorento have filed 36 safety complaints with NHTSA between March 2024 and June 2026. The most complained-about system is the electrical system, named in 10 of them (28%). The typical failure was reported at 23,417 miles, the median across the 3 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

25V006000 · January 13, 2025

The defect
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
The remedy
Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Kia America, Inc. · up to 74,469 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

24V287000 · April 23, 2024

The defect
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
The risk
A loss of power steering assist increases the risk of a crash.
The remedy
Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Kia America, Inc. · up to 95 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 36.

ELECTRICAL SYSTEM 10 28%
STRUCTURE 6 17%
UNKNOWN OR OTHER 6 17%
ENGINE 4 11%
SERVICE BRAKES 4 11%
FORWARD COLLISION AVOIDANCE 3 8%
POWER TRAIN 3 8%
VISIBILITY/WIPER 3 8%
AIR BAGS 2 6%
EXTERIOR LIGHTING 2 6%
FUEL/PROPULSION SYSTEM 2 6%
SEAT BELTS 2 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 21.

2024 2025 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

1 injured · fire

On March 19 I completed my 8,000 mile oil change and then drove to Florida. I had a warning light to change my oil since the company did not reset it. Unsure of the other warning lights. As I was driving in Florida on the interstate the car started having issues. It was making a noise, then started smoking and by the time I got off the exit and got out the front right of the car was in flames. I was transported to the ER with smoke inhalation. The car in still in Clermont, FL with no resolution. The car has been inspected by the insurance and a third party inspector. The last I was told the inspection report is with the Kia engineers. I am unaware at this point what the failure was that led

NHTSA complaint 11668617, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS

1 injured · crash · towed

I was involved in an automobile collision. It was a T- Bone collision on the driver side. My vehicle flipped on it's side, the moon roof completely shattered, my seatbelt released me and I was ejected through the moon roof. The vehicle landed on top of me. All of my air bags did not deploy even though my vehicle rolled over twice.

NHTSA complaint 11698884. Filed by an owner and not verified by NHTSA or by us.

SEATS

1 injured

The rear passenger seat has a major safety issue. The back will pop forward and then the entire seat moves forward pushing the passenger into the back of the passenger seat. I have brought this to the dealership two times now and it is still an issue that they now refuse to repair. I have video but can't load it here.

NHTSA complaint 11602826. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured

The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked. The issue has not yet been inspected by the dealership but I understand this to not be uncommon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11727717. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

7,000 miles

The contact owns a 2024 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal shaking in the steering wheel. The vehicle was taken to the dealer, where it was diagnosed with improperly sized brake rotors. The rotors were resurfaced; however, the failure persisted. The vehicle was subsequently returned to the dealer, and the rotors were replaced, but the failure continued. The contact stated that the wheels were affected by the rotor failure. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.

NHTSA complaint 11746301. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The horn isn’t making any noise at all. There were no warning lamps or messages, I didn’t know until I needed to use my horn.

NHTSA complaint 11743450. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
The vehicles windshield may not be sealed properly or have moisture that builds up between the pressed glass causing reduced visibility and higher risk for crash obstructing the view of both passenger and most importantly the driver.

NHTSA complaint 11740994. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
A few weeks ago my sunroof began with out warning began to malfunction. It stopped closing all the way . When finally close I noticed the right rear side of the roof not closing all the way. I've noticed the bracket that holds up the glass roof to the track was broken. I took the car back to my car dealership, Gerald kia of Matteson. They told me that it was my fault because the tracks wasn't greased. Something that I wasn't at first purchased a car brand new. So they told me that consider an outside influence ira it would not be covered under a factory warranty. The reason I am filling this is because of hearing about some roofs , exploding , and this could be a situation similar to that.

NHTSA complaint 11734947. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
At 7,100 miles the transmission failed requiring a new transmission replacement after one year. At 16,636 miles (2years into the lease) the new transmission also failed, and the car is in the garage getting another transmission replacement after.

NHTSA complaint 11733308. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

23,417 miles

The contact owns a 2024 Kia Sorento. The contact stated that the radiator was leaking. The vehicle was taken to a local dealer and the dealer stated that a rock or road debris had caused the puncture in the radiator. The contact was advised by the dealer that it was a known failure and that there was no radiator debris shield to protect the radiator from damage. The contact was informed by the dealer that the repair was not covered under warranty. The manufacturer was contacted and informed that the contact that repair was not covered. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 23,417.

NHTSA complaint 11729386. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Kia Sorento

Model year Complaints Recalls Deaths
2025 69 3 —
2023 114 3 —
2022 185 6 —
2021 236 4 —
2020 131 1 1
2019 419 2 —
2018 248 3 1
2017 795 4 —
2016 1,242 8 —
2015 747 3 —
2014 982 6 1
2013 979 5 —
2012 876 5 —
2011 1,517 7 —

Other 2024 Kia models

Telluride 210 EV9 205 EV6 71 Carnival 68 Sportage 66 Seltos 42 K5 28 Sportage PHEV 12

Every Kia on this site — 176 vehicles, 208 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst