CSR

Ram · NHTSA safety record

2024 Ram 2500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 59 safety complaints about the 2024 Ram 2500 with the US government. Of those, 7 describe a crash, 2 mention a fire, 8 people were injured and no death is recorded. 5 recall campaigns are open against it.

The most complained-about system is the brakes, named in 13 complaints, 22% of the total. The typical failure was reported at 12,000 miles, the median across the 9 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers February 2024 to September 2026 · How this is counted

What is on file

59 complaints on file

59

Complaints

7

Describe a crash

2

Mention fire

8

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SERVICE BRAKES 13 · 22%
ELECTRICAL SYSTEM 12 · 20%
ENGINE 9 · 15%
POWER TRAIN 7 · 12%
TIRES 5 · 8%
FORWARD COLLISION AVOIDANCE 4 · 7%
SEAT BELTS 4 · 7%
UNKNOWN OR OTHER 4 · 7%
AIR BAGS 3 · 5%
BACK OVER PREVENTION 3 · 5%
VISIBILITY/WIPER 3 · 5%
EXTERIOR LIGHTING 2 · 3%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 59.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 27.

32 24 16 8
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2024 Ram 2500. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

5 on file

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

26V327000 · May 21, 2026

The defect
Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

Chrysler (FCA US, LLC) · up to 16 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

26V288000 · May 7, 2026

The defect
Chryser (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. A software error in the powertrain control module may improperly allow the vehicle speed to exceed the tire speed rating, which can result in a loss of vehicle control.
The risk
Loss of vehicle control increases the risk of a crash.
The remedy
Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed May 21, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 43D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

Chrysler (FCA US, LLC) · up to 12,736 vehicles across all model years covered

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

24V199000 · March 14, 2024

The defect
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy in a crash can increase the risk of injury.
The remedy
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.

Chrysler (FCA US, LLC) (Stellantis) · up to 38,164 vehicles across all model years covered

STEERING:STEERING CONTROL MODULE

23V799000 · November 28, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500 Classic, Ram 3500 Classic, 3500 Cab Chassis, 2023-2024 Ram 2500, 4500/5500 Cab Chassis, and Ram 3500 vehicles. The steering column control module may cause the high beams to activate when the turn signal is used or activate the turn signal when the high beams are used. In addition, the turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Turn signals and/or high beams that do not function as intended may cause confusion or reduced visibility to other road users, increasing the risk of a crash.
The remedy
Dealers will update the steering column control module (SCCM) software, and inspect and replace the module, as necessary, free of charge. Owner notification letters were mailed December 19, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are B2A and D5A.

Chrysler (FCA US, LLC) · up to 185,251 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

23V654000 · September 28, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
The remedy
Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.

Chrysler (FCA US, LLC) · up to 272,911 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

6 injured · crash · towed

Air bags did not go offin crash

NHTSA complaint 11715378. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

Airbags did not deploy during a significant accident where (self) Dodge Ram 2500 Laramie 2024 truck was involved in 2 front on collisions hitting 2 different vehicles at approx 65 mph (about 5 mins apart) including a 3rd part to the accident with a rear collision by a full speed tractor trailer moving the (dodge) truck about 200 ft. into the 2nd parked vehicle (blue sedan). Dodge truck (self) was not drivable after the initial accident into the chevy truck. No auto breaking and no frontal collision warning (uncertain if they are standard for the trucks or an option) occurred. The vehicle was towed and in a tow lot (is available for inspection). There is a police report and followed up with

NHTSA complaint 11720176, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

1 injured · crash

Hit a bump at approx. 55mph going into a curve while pulling a loaded car trailer. The unstable 4-link rear suspension combined with the air bag suspension system created/allowed/exacerbated trailer sway that caused the trailer to ultimately jack knife into a fence off the highway. This endangered myself and two oncoming cars in the curve. Driver skill and shear dumb luck prevented death to any/all on the road. Poor/unstable rear suspension engineering caused the accident. The air bags did not deploy and I do not recall the seatbelt locking up. Stellantis subcontracted Bosch Automotive Service Solutions (CASE # 91832257) to examine the truck. The inspector could find nothing out of "spec"

NHTSA complaint 11640753, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

fire · towed · 10,000 miles

The contact owned a 2024 RAM 2500. The contact stated that while her husband was driving at 40 MPH, he attempted to slowly bring the vehicle to a complete stop upon approaching a stop sign. However, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop or even slow as intended, causing the driver to unsafely pass through the intersection without stopping. Afterward, the driver smelled smoke in the vehicle's interior shortly before observing flames from the front driver-side door exterior panel. The driver could maneuver the vehicle into a roadside ditch, resulting in reduced speeds of around 15 MPH, allowing him and the other occupants to evacuate. The

NHTSA complaint 11618981, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
While driving a phantom auto trailer light will come on and I am not tow anything. While towing phantom check brake wiring and trailer brake disconnected warning lights appear.

NHTSA complaint 11766269. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
While driving, the vehicle suffered a sudden, complete, and catastrophic loss of braking power due to a total failure of the brake fluid line. The vehicle had to be immediately pulled off the road to avoid a serious collision.The vehicle was transported to a certified Ram dealership service center (Southern Motors CDJR in Savannah, GA). Upon inspection, the certified factory technician discovered and documented a severe manufacturing assembly defect: the primary brake fluid line was routed incorrectly at the factory. Due to this improper routing, the line was resting in direct, constant physical contact with the hot exhaust pipe. Over time, the extreme heat from the exhaust melted

NHTSA complaint 11763719, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES:SIDEWALL
LT275/70R18 Firestone E Transforce HT2 Upon seeing warning lamp for low air second time, tire was taken to independent shop for inspection and repair. Tech stated tire (23000 miles) could not be repaired because of a safety issue due to sidewall seperation defect with no sign of impact or run flat damage. The rubber was soft and thin. Could have been catastrophic had it blown out on highway. I purchased a replacement. When I took the tire to a Firestone retail store, the manager said "It's hard to tell what happened to it" obviously denying a defect and refered Me to "corporate" to try and get credit. I told him I was concerned about the other three tires because they have the same batch

NHTSA complaint 11762234, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I had a sent the vehicle in for warranty repairs for what i was told faulty lifters. the paper work shows lifters and cam was replaced and some rocker and some rods but not all. no photos provided. after my first oil change after the repair the noise is back and they state its normal and it has been noted.

NHTSA complaint 11761636. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

15,000 miles

The contact owns a 2024 Ram 2500. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard. The contact had to pump the brake pedal several times to stop the vehicle. The vehicle was taken to the dealer for an oil change, and the contact informed the dealer of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not informed of the issue. The failure mileage was approximately 15,000.

NHTSA complaint 11759006. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING

12,000 miles

The contact owns a 2024 Ram 2500. The contact stated that while driving at an undisclosed speed, the trailer braking system failed to operate, slow the vehicle, or stop the trailer while the brake pedal was depressed. The contact stated that the trailer brake disconnected warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the VIN was not included. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the trailer brake controller needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was

NHTSA complaint 11747148, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram 2500

Model year Complaints Recalls Deaths
2026 26 7 —
2025 62 6 —
2023 49 8 —
2022 181 12 —
2021 108 8 —
2020 162 10 —
2019 193 12 —
2018 2,594 9 1
2017 696 11 —
2016 258 12 1
2015 214 13 —
2014 341 14 —
2013 178 14 —

Other 2024 Ram models

1500 74 3500 44 Promaster 11

Complaints on file, same model year.

Every Ram on this site — 68 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst