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Ram · NHTSA safety record

2024 Ram 3500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 44 safety complaints about the 2024 Ram 3500 with the US government. Of those, 5 describe a crash, 1 mentions a fire, 4 people were injured and no death is recorded. 2 recall campaigns are open against it, covering the air bags and the steering.

The most complained-about system is the electrical system, named in 11 complaints, 25% of the total. The typical failure was reported at 9,500 miles, the median across the 10 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2024 to September 2026 · How this is counted

What is on file

44 complaints on file

44

Complaints

5

Describe a crash

1

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 11 · 25%
SERVICE BRAKES 11 · 25%
ENGINE 6 · 14%
POWER TRAIN 6 · 14%
AIR BAGS 5 · 11%
UNKNOWN OR OTHER 5 · 11%
EXTERIOR LIGHTING 3 · 7%
SUSPENSION 3 · 7%
TIRES 3 · 7%
FUEL/PROPULSION SYSTEM 2 · 5%
STEERING 2 · 5%
VEHICLE SPEED CONTROL 2 · 5%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 44.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 21.

24 18 12 6
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2024 Ram 3500. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

24V199000 · March 14, 2024

The defect
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy in a crash can increase the risk of injury.
The remedy
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.

Chrysler (FCA US, LLC) (Stellantis) · up to 38,164 vehicles across all model years covered

STEERING:STEERING CONTROL MODULE

23V799000 · November 28, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500 Classic, Ram 3500 Classic, 3500 Cab Chassis, 2023-2024 Ram 2500, 4500/5500 Cab Chassis, and Ram 3500 vehicles. The steering column control module may cause the high beams to activate when the turn signal is used or activate the turn signal when the high beams are used. In addition, the turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Turn signals and/or high beams that do not function as intended may cause confusion or reduced visibility to other road users, increasing the risk of a crash.
The remedy
Dealers will update the steering column control module (SCCM) software, and inspect and replace the module, as necessary, free of charge. Owner notification letters were mailed December 19, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are B2A and D5A.

Chrysler (FCA US, LLC) · up to 185,251 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

While traveling down a hill, about 40mph, applied brakes to stop at a T intersection, truck wasn’t slowing down. Engaged engine brake, truck wasn’t slowing. Slammed brake pedal to the floor, ABS did not engage, no vibrations, wheels didn’t lock up, held for 2-3 seconds then started to release and slam brake pedal repeatedly. Truck went through intersection, hit a lot of trees, dropped down a 6’ embankment, air bags did NOT deploy, trucks frame bent on both sides behind the cab.

NHTSA complaint 11699549. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

I was towing a 6,000 pound excavator on a 20’ tilt deck trailer and rounded a turn to see a line of traffic stopped waiting on a big truck to turn. I hit the brakes and the truck didn’t start to slow. I swerved to the shoulder and pressed breaks as hard as possible and went past several cars and t boned the big truck that was turning. The only brakes it felt like i had was the trailer brakes. Very severe accident that everyone walked away from but definitely was equipment failure involved.

NHTSA complaint 11704812. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured · 20 miles

The contact owns a 2024 Ram 3500. The contact stated that upon purchasing and driving the vehicle, the contact noticed an abnormal odor inside the cabin of the vehicle. The dealer was notified and informed the contact that it was a new vehicle odor. The contact stated that while driving at 65 MPH, the contact noticed clear smoke coming from the vents. Additionally, the contact stated that the rearview was inoperable. The vehicle was taken to the dealer, where it was diagnosed that the cab heater had experienced an internal short circuit, causing the wiring and grid heater to melt. The vehicle was repaired; however, the failure recurred while driving. The contact sustained extreme fatigue,

NHTSA complaint 11702941, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured

PTC heater short circuited, overheated and scorched/melted itself as well as other plastic Hvac components and sent toxic fumes into the passenger compartment via the HVAC vents. This truck has been in 2 different Dodge dealer service departments multiple times for the same failures. After repairs were performed, the same failures occurred on the way home from the dealer. The PTC heater grid sits INSIDE of the HVAC airway. I am now experiencing multiple adverse medical symptoms from these exposures.

NHTSA complaint 11745306. Filed by an owner and not verified by NHTSA or by us.

ENGINE
The truck has a CEL P2459. The unit was taken back to the dealer on June 15, 2026, and they diagnosed an aftermarket air cleaner and regeneration. The CEL continued to display P2459, and I returned the truck to the dealer on 9/23. The dealer stated I had a defective air cleaner housing and was willing to pay 80% of the cost. They also said the restriction likely caused the DPF filter to plug because it caused excessive DPF generation. I believe this defective air housing may be on multiple units since these are likely purchased in batches. Ram should replace all air cleaner housings from the manufacturer batch related to my unit. They should also cover any parts caused by this defective air

NHTSA complaint 11766631, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

crash · 4,000 miles

The contact owns a 2024 Ram 3500. The contact stated that while pulling into a parking lot, the transmission was shifted into reverse and then shifted into drive, and the vehicle unexpectedly accelerated without the accelerator pedal being depressed. The vehicle crashed into a concrete post. The contact stated that the front passenger’s side of the vehicle sustained severe damage. The vehicle was taken to a body shop and inspected by the insurance company for a claim. The dealer was contacted. The contact stated that the independent acceleration had occurred several times before the crash. The failure mileage was approximately 4,000.

NHTSA complaint 11763049. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
towing control module, brake lights work trailer breaks will not grab, lights on the module do not come on the module has never worked since I bought the 2024 dodge 3500 dually diesel

NHTSA complaint 11762908. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
See attached document for complaint.

NHTSA complaint 11758278. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
The truck is in for its second front end alignment. I bought it brand new in October 2024 and it has about 43000 miles on it. I'm concerned for my family's safety. If it is going out of alignment this often, I don't feel safe driving it. The dealership has no explanation of why its going out so fast. I know I'm not the only one having this problem. There are thousands of people saying they are having the same issues. It was out of alignment from the factory. Pretty much all of them are. Something needs to be done about this. I put today's date but the first time I took it in was less than a year and 20000 miles ago.

NHTSA complaint 11751648. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

crash · towed

Vehicle was in a heavy front collision and the airbags did not deploy.

NHTSA complaint 11750867. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram 3500

Model year Complaints Recalls Deaths
2026 27 4 —
2025 42 5 —
2023 17 5 —
2022 190 12 —
2021 62 9 —
2020 116 11 —
2019 136 14 —
2018 803 10 1
2017 312 12 —
2016 134 14 —
2015 136 14 —
2014 202 15 —
2013 114 16 1

Other 2024 Ram models

1500 74 2500 59 Promaster 11

Complaints on file, same model year.

Every Ram on this site — 68 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst