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Recall · 21V058000

Mercedes-Benz USA recalled 97 models over electrical system

1,292,258

Vehicles covered

97

Models

217

Model years

February 5, 2021

Filed with NHTSA

ELECTRICAL SYSTEM:SOFTWARE

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What it can cause
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
What the dealer does
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA's note
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.

Which vehicles

A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.

VehicleModel yearsSafety record
Mercedes-Benz A 2202019 to 202020192020
Mercedes-Benz AMG A352020Not published here
Mercedes-Benz AMG C432017 to 2021201720182020
Mercedes-Benz AMG C632017 to 2020Not published here
Mercedes-Benz AMG CLA352020 to 2021Not published here
Mercedes-Benz AMG CLA452017 to 2021Not published here
Mercedes-Benz AMG CLS532019 to 2020Not published here
Mercedes-Benz AMG CLS632017 to 2018Not published here
Mercedes-Benz AMG E432017 to 2018Not published here
Mercedes-Benz AMG E532019 to 2021Not published here
Mercedes-Benz AMG E632018 to 2021Not published here
Mercedes-Benz AMG G632017 to 2020Not published here
Mercedes-Benz AMG G652017 to 2018Not published here
Mercedes-Benz AMG GLA352021Not published here
Mercedes-Benz AMG GLA452017 to 2021Not published here
Mercedes-Benz AMG GLB352021Not published here
Mercedes-Benz AMG GLC432017 to 2021Not published here
Mercedes-Benz AMG GLC632018 to 2021Not published here
Mercedes-Benz AMG GLE432017 to 201920182019
Mercedes-Benz AMG GLE5320212021
Mercedes-Benz AMG GLE632017 to 2021Not published here
Mercedes-Benz AMG GLS632017 to 2021Not published here
Mercedes-Benz AMG GT2017 to 2020Not published here
Mercedes-Benz AMG GT C2018 to 2020Not published here
Mercedes-Benz AMG GT R2018 to 2020Not published here
Mercedes-Benz AMG GT S2017 to 2019Not published here
Mercedes-Benz AMG GT432021Not published here
Mercedes-Benz AMG GT532019 to 2021Not published here
Mercedes-Benz AMG GT632019 to 2021Not published here
Mercedes-Benz AMG S632017 to 2021Not published here
Mercedes-Benz AMG S652018 to 2019Not published here
Mercedes-Benz AMG SL632018 to 2020Not published here
Mercedes-Benz AMG SL652017 to 2018Not published here
Mercedes-Benz AMG SLC 432019Not published here
Mercedes-Benz AMG SLC432020Not published here
Mercedes-Benz B250E2017Not published here
Mercedes-Benz C 3002018 to 20212018201920202021
Mercedes-Benz C 350 E2018 to 2020Not published here
Mercedes-Benz C3002016 to 20172016
Mercedes-Benz C350E2017Not published here
Mercedes-Benz CLA 2502018 to 2021201820192020
Mercedes-Benz CLA2502016 to 201720162017
Mercedes-Benz CLS 4502019 to 20212019
Mercedes-Benz CLS 5502018Not published here
Mercedes-Benz CLS5502017Not published here
Mercedes-Benz E 3002018 to 201920182019
Mercedes-Benz E 3502020 to 202120202021
Mercedes-Benz E 350 E2021Not published here
Mercedes-Benz E 40020182018
Mercedes-Benz E 4502019 to 202120192020
Mercedes-Benz E30020172017
Mercedes-Benz E40020172017
Mercedes-Benz E5502017Not published here
Mercedes-Benz G 5502019 to 2020Not published here
Mercedes-Benz G5502017 to 2018Not published here
Mercedes-Benz GLA 2502017 to 202120172018201920202021
Mercedes-Benz GLB 2502020 to 202120202021
Mercedes-Benz GLC 3002018 to 20212018201920202021
Mercedes-Benz GLC 3502018 to 2020Not published here
Mercedes-Benz GLC3002016 to 201720162017
Mercedes-Benz GLE 3502018 to 2021201820202021
Mercedes-Benz GLE 350 E2021Not published here
Mercedes-Benz GLE 4002018 to 20192019
Mercedes-Benz GLE 4502020 to 202120202021
Mercedes-Benz GLE 550 E2018Not published here
Mercedes-Benz GLE 5802020Not published here
Mercedes-Benz GLE35020172017
Mercedes-Benz GLE4002017Not published here
Mercedes-Benz GLE550E2017Not published here
Mercedes-Benz GLS 4502018 and 202020182020
Mercedes-Benz GLS 5502018 to 2019Not published here
Mercedes-Benz GLS 5802020Not published here
Mercedes-Benz GLS4502017, 2019 and 202120172021
Mercedes-Benz GLS5502017Not published here
Mercedes-Benz GLS5802021Not published here
Mercedes-Benz S 4502018 to 2020Not published here
Mercedes-Benz S 5602020 to 2021Not published here
Mercedes-Benz S 560 E2019 to 2020Not published here
Mercedes-Benz S55020172017
Mercedes-Benz S550E2017Not published here
Mercedes-Benz S5602018 to 20192018
Mercedes-Benz S6002017Not published here
Mercedes-Benz S65 AMG2017Not published here
Mercedes-Benz S6502017Not published here
Mercedes-Benz SL 4502018 to 2020Not published here
Mercedes-Benz SL 5502018 to 2020Not published here
Mercedes-Benz SL4502017Not published here
Mercedes-Benz SL5502017Not published here
Mercedes-Benz SL632017Not published here
Mercedes-Benz SLC 3002018 to 2020Not published here
Mercedes-Benz SLC 43 AMG2017 to 2018Not published here
Mercedes-Benz SLC3002017Not published here
Mercedes-Maybach GLS 6002021Not published here
Mercedes-Maybach S 5602018 to 2020Not published here
Mercedes-Maybach S 6502019 to 2020Not published here
Mercedes-Maybach S5502017Not published here
Mercedes-Maybach S6002017Not published here

How this campaign compares

At 1,292,258 vehicles this is a bigger campaign than 99% of the 14,648 vehicle recalls with a published size filed from 1995 up to this one. The middle campaign among them covers 491. It covers model years 2016 to 2021, so the oldest vehicles on it were 5 model years old when the defect was reported to NHTSA.

Mercedes-Benz vehicles have been recalled over the electrical system 26 times before this, most recently in December 2020 as 20V776000. That is not evidence the earlier repair failed.

This site holds the complaint record for 82 of the 217 model years the campaign names. Their owners have filed 2,730 complaints with NHTSA, 572 of them before this campaign was filed. 484 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in March 2016, 4 years before this filing.

The vehicles on this campaign carry 110 other recalls published here, the newest being: 26V481000 (latches/locks/linkages), 25V023000 (tires), 24V724000 (electrical system), 24V659000 (latches/locks/linkages).

Check your own car

A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.

Check a VINSee the latest recalls Every Mercedes-Benz USA recall

Filed by Mercedes-Benz USA, LLC with NHTSA on February 5, 2021 as campaign 21V058000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.

Compiled and maintained by . Data last checked 2021-02-05.
Independent developer and analyst