Recall · 21V197000
Mercedes-Benz USA recalled 27 models over structure
15,096
Vehicles covered
27
Models
76
Model years
March 19, 2021
Filed with NHTSA
STRUCTURE:BODY:ROOF AND PILLARS
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
- What it can cause
- The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
- What the dealer does
- Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-Benz AMG C43 | 2017 to 2020 | 201720182020 |
| Mercedes-Benz AMG C63 | 2015 to 2019 | Not published here |
| Mercedes-Benz AMG CLA45 | 2014 to 2018 | 2014 |
| Mercedes-Benz AMG GLA45 | 2015 to 2016 | Not published here |
| Mercedes-Benz AMG GLC43 | 2017 to 2019 | Not published here |
| Mercedes-Benz AMG GLC63 | 2018 | Not published here |
| Mercedes-Benz AMG GLE43 | 2017 to 2019 | 20182019 |
| Mercedes-Benz AMG GLE63 | 2016 to 2019 | Not published here |
| Mercedes-Benz AMG S63 | 2014 to 2020 | Not published here |
| Mercedes-Benz AMG S65 | 2015 | Not published here |
| Mercedes-Benz C 300 | 2018 to 2020 | 201820192020 |
| Mercedes-Benz C 350 E | 2018 | Not published here |
| Mercedes-Benz C300 | 2015 to 2017 | 20152016 |
| Mercedes-Benz C350E | 2016 to 2017 | Not published here |
| Mercedes-Benz C400 | 2015 | 2015 |
| Mercedes-Benz C450 | 2016 | 2016 |
| Mercedes-Benz CLA 250 | 2018 to 2019 | 20182019 |
| Mercedes-Benz CLA250 | 2014 to 2017 | 2014201520162017 |
| Mercedes-Benz GLA 250 | 2015 to 2020 | 201520162017201820192020 |
| Mercedes-Benz GLC 300 | 2018 to 2020 | 201820192020 |
| Mercedes-Benz GLC300 | 2016 to 2017 | 20162017 |
| Mercedes-Benz GLC350E | 2019 | 2019 |
| Mercedes-Benz GLE450 | 2016 | 2016 |
| Mercedes-Benz S 450 | 2018 to 2020 | Not published here |
| Mercedes-Benz S550 | 2014 to 2017 | 2014201520162017 |
| Mercedes-Benz S560 | 2018 to 2019 | 2018 |
| Mercedes-Benz S600 | 2015 to 2016 | Not published here |
How this campaign compares
At 15,096 vehicles this is a bigger campaign than 82% of the 14,785 vehicle recalls with a published size filed from 1995 up to this one. The middle campaign among them covers 490. It covers model years 2014 to 2020, so the oldest vehicles on it were 7 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the structure 22 times before this, most recently in February 2021 as 21V057000. That is not evidence the earlier repair failed.
This site holds the complaint record for 48 of the 76 model years the campaign names. Their owners have filed 2,522 complaints with NHTSA, 791 of them before this campaign was filed. 266 of those name the structure, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in November 2013, 7 years before this filing.
The vehicles on this campaign carry 26 other recalls published here, the newest being: 24V070000 (exterior lighting), 23V854000 (structure), 22V955000 (fuel system, diesel), 22V365000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on March 19, 2021 as campaign 21V197000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes. Data last checked 2021-03-19.
Independent developer and analyst