Recall · 25V472000
Chrysler recalled 2 models over seats
121,398
Vehicles covered
2
Models
4
Model years
July 17, 2025
Filed with NHTSA
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
- The defect
- Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- What it can cause
- Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
- What the dealer does
- Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 121,398 vehicles this is a bigger campaign than 93% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2023 to 2024, so the oldest vehicles on it were 2 model years old when the defect was reported to NHTSA.
Jeep vehicles have been recalled over the seats 7 times before this, most recently in April 2022 as 22V248000. That is not evidence the earlier repair failed.
This site holds the complaint record for all 4 model years the campaign names. Their owners have filed 744 complaints with NHTSA, 277 of them before this campaign was filed. 14 of those name the seats, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in October 2022, 2 years before this filing.
The vehicles on this campaign carry 27 other recalls published here, the newest being: 26V562000 (suspension), 26V559000 (tires), 26V413000 (power train), 26V328000 (air bags).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Chrysler (FCA US, LLC) with NHTSA on July 17, 2025 as campaign 25V472000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2025-07-17.
Independent developer and analyst