CSR

Infiniti · NHTSA safety record

2011 Infiniti M56

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

13

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2011 Infiniti M56 have filed 13 safety complaints with NHTSA between June 2014 and September 2023. The most complained-about system is the power train, named in 6 of them (46%). The typical failure was reported at 75,000 miles, the median across the 9 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

POWER TRAIN:DRIVELINE:DRIVESHAFT

24V470000 · June 21, 2024

The defect
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
The risk
A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
The remedy
Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.

Nissan North America, Inc. · up to 7,222 vehicles across all model years covered

POWER TRAIN:DRIVELINE:DRIVESHAFT

20V755000 · December 7, 2020

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2011-2013 Infiniti M56, 2012-2013 M35 Hybrid, and 2014 Q70 and Q70 Hybrid vehicles. These models, equipped with 2WD and with a hybrid or VK56 powertrain, have a driveshaft that may break.
The risk
A broken driveshaft can cause a loss of propulsion, increasing the risk of a crash, or may disable the parking brake, increasing the risk of a rollaway and injury.
The remedy
Infiniti will notify owners, and dealers will replace the driveshaft, free of charge. The recall began February 5, 2021. Owners may contact Infiniti customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 2,708 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 13.

POWER TRAIN 6 46%
ENGINE 4 31%
ELECTRICAL SYSTEM 3 23%
AIR BAGS 2 15%
ELECTRONIC STABILITY CONTROL (ESC) 1 8%
SEAT BELTS 1 8%
SERVICE BRAKES 1 8%
STEERING 1 8%
SUSPENSION 1 8%
UNKNOWN OR OTHER 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 3.

2014 2023
2014 to 2023

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS
Front passenger airbag occupancy sensor fails leading to inactivation of front passenger airbag. Dealership says that a repair solution is not available.

NHTSA complaint 11543567. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

95,000 miles

The contact owns a 2011 Infiniti M56. The contact received a recall notification for NHTSA Campaign Number: 20V755000 (Power Train) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that while making a left turn from a complete stop, the accelerator pedal was depressed but the vehicle drove 2 MPH and stalled. There were no warning lights illuminated. The contact stated that as he released the accelerator pedal and depressed it again, he was able to drive the vehicle. The dealer was notified of the failure. The contact stated that the failure had been reoccurring while driving. The contact stated that the manufacturer had

NHTSA complaint 11442591, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I love this vehicle but it's suddenly started having a rough idle and with a scan tool detects multiple misfires and several codes due to timing, in which case the timing chain has been worn out call the dealership to see if the timing chain recall for the m56 was done to my car they said it was VIN specific now I am stuck with a vehicle that is very dangerous to be driven.

NHTSA complaint 11438773. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Driveshaft malfunctioning. Vehicle is available for inspection upon request. Driveshaft malfunctioning is causing the vehicle to shake violently at speeds above 60 mph. My safety and others safety is put at risk when I'm accelerating above 60 mph and the vehicle begins to shake violently causing the vehicle to veering into on coming traffic or nearby lanes. This problem has been reproduced and confirmed by an independent service center. The vehicle hasn't been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. This problem first appeared about 4 years ago but progressively

NHTSA complaint 11438451, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
HERE IS A COPY OF A BLOG. I HAVE BOUGHT 6 BATTERY'S IN 4 YEARS. I HAVE BEEN STRANDED WITH THE FAMILY LATE AT NIGHT PAID FOR MANY TOW TRUCKS. TAKEN MY CAR TO INFINITY DEALERS WITH NO SUCCESS. PLEASE READ THIS BLOG.. 4 PAGES OF PEOLPLE HAVING THE SAME ISSUE WITH THERE INFINITI. I AM TOLD I HAVE TO PAY FOR A 1200 MODULE THAT MAYBE WILL FIX THE PROBLEM. THIS IS NOT A PROBLEM THAT ANYONE WOULD NOTICE IN THE FIRST COUPLE OF YEARS BECAUSE YOU THINK THE BATTERY IS AT FAULT. INFINITI FIX THE ISSUE IN 2014 BUT DID NOT DO A RECALL ON PRIOR M37/56.

NHTSA complaint 11182031. Filed by an owner and not verified by NHTSA or by us.

ENGINE

84,000 miles

I STARTED THE CAR UP AND STARTED TO DRIVE TO WORK ABOUT 3 MILES INTO DRIVING THE CHECK ENGINE LIGHT CAME ON FOLLOWED BY REVS WITH NO POWER OR SPEED GAIN AND THE VEHICLE WAS GIVING ME AROUND 15MPH TO THE POINT WHERE I COULDN'T GAIN MUCH MORE SPEED AND HAD TO PULL OFF THE ROAD. THERE WAS A VOLUNTARY SERVICE CAMPAIGN FOR THE TIMING CHAIN BUT IT HAS SINCE EXPIRED AND NOW I AM STUCK WITH THE REPAIRS.

NHTSA complaint 11181548. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2011 Infiniti models

Every Infiniti on this site — 50 vehicles, 106 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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