CSR

Chevrolet · NHTSA safety record

2012 Chevrolet Volt

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

245

Complaints

6

Crashes

2

Fires

11

Injuries

0

Deaths

Owners of the 2012 Chevrolet Volt have filed 245 safety complaints with NHTSA between September 2011 and June 2026. The most complained-about system is the air bags, named in 86 of them (35%). The typical failure was reported at 80,000 miles, the median across the 185 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

ELECTRICAL SYSTEM:IGNITION

15V145000 · March 13, 2015

The defect
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
The risk
If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
The remedy
GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.

General Motors LLC · up to 50,236 vehicles across all model years covered

ELECTRONIC STABILITY CONTROL (ESC)

13V271000 · June 27, 2013

The defect
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
The risk
If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
The remedy
General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.

General Motors LLC · up to 4 vehicles across all model years covered

Defect investigations (3)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Passenger Sensing System

PE19013

Closed preliminary evaluation · opened September 17, 2019 · closed July 2, 2021

the air bags

In September 2019, the Office of Defects Investigation (ODI) opened PE19-013 to assess the potential safety related effects of a malfunction of the Passenger Sensing System (PSS) in 2012-2013 Model Year (MY) Chevrolet Volt vehicles. Consumers reported that due to a malfunction of the PSS, the air bag system malfunction indicator light (MIL) was activated. Many of the complaints noted the malfunction occurred after the warranty period expired and mentioned high repair costs as a major deterrent to the repair of the vehicle.The PSS sensor mat is embedded in the front passenger seat cushion and is intended to detect child seats and small statured occupants who could be harmed by deployment of the frontal passenger air bag. The PSS may develop a malfunction due to bunching of the sensor mat in the seat trench. The bunching of the sensor mat could cause the mat to repeatedly fold in the same location. Over time, the repeated folding can cause an increased resistance in the sensor mat. An increased resistance in the PSS sensor mat is detected as a fault in the air bag system diagnostic. If this fault is detected, a diagnostic trouble code will be stored in the air bag control unit and the air bag MIL will illuminate.Further, if the fault is detected, the passenger frontal and knee air bags will be suppressed in a crash of sufficient severity to warrant a commanded deployment regardless of the nature of size of the occupant of the front passenger seat.The report counts shown above include only those reports that specifically address the issue covered by this investigation, failure of the PSS sensor mat. Reports alleging only that the air bag light is on with no cause stated, or where a different cause was otherwise identified, were excluded as the air bag light could be illuminated for system faults other than a PSS malfunction.The subject vehicles have been in service for approximately ten (10) years. An analysis of General Motors (GM) warranty data for the subject vehicles, including a comparison with other agency and manufacturer data pertaining to similar occupant detection system failure investigations, indicates the subject vehicles experience a comparatively low complaint rate for this issue given the number of years the vehicles have been in service.GM has instituted a cost reduction program for the repair/replacement of the PSS in the subject vehicles. Based on this cost reduction program as well as:1) a comparatively low warranty rate; 2) no reported injuries, deaths or asymmetric deployments; and 3) the age of the vehicles; ODI is closing this Preliminary Evaluation. The closing of this investigation does not constitute a finding by NHTSA that a safety related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.

Post-Crash EV Fire Hazard

PE11037

Closed preliminary evaluation · opened November 25, 2011 · closed January 20, 2012

the electrical system

The subject vehicles, which employ emerging technology, are range-extended electric vehicles that utilize a high voltage (HV) battery to provide energy for propulsion. The HV battery is lithium-ion based technology that has a nominal full charge of 390 VDC, a 16 kWh capacity, and a control system that incorporates liquid (antifreeze) cooling and various electronic devices (control modules, sensors, wiring, etc) to monitor and manage the HV battery. The HV battery, portions of the cooling system, and the control system are contained within a common enclosure.During an NCAP oblique side pole impact test conducted by NHTSA in May 2011, the pole struck and deformed the sill plate under the driver's door at a location where there is a structural member. The lateral member displaced inward, pierced the HV battery enclosure and battery, and caused a battery coolant leak. Thereafter, the Agency conducted a rollover test (the rollover test consists of four 90-degree rotate-and-hold movements about the vehicle's longitudinal axis). In that test, the HV battery and electronics were exposed to coolant that leaked as a result of the crash. The vehicle fire that occurred three weeks later and the additional testing NHTSA conducted are discussed in a report titled 2011 Chevrolet Volt Battery Fire Incident Report a copy of which is available in the public file. The report indicates that intrusion induced coolant leakage, and subsequent rollover that saturates electronic components, were the only test conditions which resulted in a subject vehicle HV battery fire.GM announced its intention to conduct a free-of-charge customer satisfaction campaign (CSP) on the subject vehicles on January 5, 2012. The action affects 14,735 vehicles produced prior to December 21, 2011. The CSP addresses three areas related to the issue under investigation. The first involves a modification/strengthening of the structure of the vehicle in the area where battery intrusion occurred in the May 2011 test. The second involves adding a sensor that detects excessive HV battery coolant loss, and control system software that then alerts the driver and prevents recharging of the HV battery. When the battery cannot be recharged, it will be depleted to a lower energy state as the vehicle continues to operate on the internal combustion engine. Lastly, a tamper-proofing device will be added to the system to prevent consumers from adding coolant. GM discusses these revisions in its response to an Information Request (IR) issued by NHTSA, noting that vehicles produced in calendar year 2012 and later will be manufactured to this condition.In December 2011, and at the same test facility, NHTSA repeated the May 2011 side impact test using a model year 2012 Volt modified to the structural condition described in the CSP. The test did not produce intrusion of the HV battery, a coolant leakage, or a fire (see test 7611, available at www.nhtsa.gov/Research/Databases+and+Software). In its IR response, GM describes four (4) additional side impact tests of modified subject vehicles it recently conducted using various build configurations and impact speeds (including higher speeds). GM reports that none produced HV battery intrusion, coolant leakage, or a fire.As noted in the complaint counts above, ODI has not identified a crash occurring in consumer's use of the vehicle that has resulted in a vehicle fire, or produced coolant leakage. ODI notes that side impact crashes with pole-like structures, such as would strike the sill plate, occur fairly infrequently, and such crashes with rollovers are even less frequent. A defect trend has not been identified at this time, and further investi

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 245.

AIR BAGS 86 35%
ELECTRICAL SYSTEM 86 35%
FUEL/PROPULSION SYSTEM 37 15%
ENGINE 26 11%
SERVICE BRAKES 23 9%
POWER TRAIN 22 9%
UNKNOWN OR OTHER 17 7%
SEATS 14 6%
VEHICLE SPEED CONTROL 11 4%
STEERING 6 2%
STRUCTURE 6 2%
EXTERIOR LIGHTING 5 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 40.

2011 2019 2026
2011 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

3 injured

THE FLORIDA DEPARTMENT OF HEALTH (DOH), BUREAU OF EPIDEMIOLOGY RECEIVED A REPORT OF CARBON MONOXIDE (CO) POISONING ASSOCIATED WITH A 2012 CHEVROLET VOLT. AS A PART OF ROUTINE SURVEILLANCE FOR REPORTABLE CONDITIONS, DOH FOLLOWED UP ON THIS REPORT TO INVESTIGATE. ON MARCH 2, 2015, THREE PEOPLE WENT TO AN EMERGENCY DEPARTMENT (ED) FOR CO POISONING. A 40 YEAR OLD MALE PARKED HIS 2012 CHEVROLET VOLT IN THE GARAGE TO CHARGE (PLUGGED INTO THE OUTLET) AND ACCIDENTALLY LEFT THE CAR RUNNING OVERNIGHT. IN THE MORNING, HE NOTICED THE CAR WAS RUNNING AND HAD SWITCHED TO GASOLINE USE. HE AND HIS TWO CHILDREN COMPLAINED OF HEADACHE, WEAKNESS, CHEST PAIN, PALPITATION, AND DIZZINESS. CARBOXYHEMOGLOBIN

NHTSA complaint 10694821, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING

2 injured · crash · 32 miles

TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT THE REAR REVERSE LIGHT WOULD NOT ILLUMINATE BRIGHT ENOUGH TO DETERMINE HOW CLOSE THE VEHICLE WAS TO A WALL OR A PERSON. THE CONTACT STATED THAT THE FAILURE CAUSED THE CONTACT TO CRASH INTO AND INJURE TWO PEDESTRIANS WHILE REVERSING. THE DEALER MADE AN ATTEMPT TO RESOLVE THE FAILURE AND THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32 AND THE CURRENT MILEAGE WAS 128. UPDATED 02/13/12 *BF

NHTSA complaint 10445929. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 55,000 miles

I WAS MAKING A LEFT HAND TURN AND WAS HIT BY AN SUV WHO RAN A RED LIGHT DOING ABOUT 35 OR 40 MILES PER HOUR ON FRONT OF MY CAR. IT HIT THE FRONT OF MY CAR SPINNING IT TO THE RIGHT [ABOUT 160 DEGREE TURN] WHEN MY CAR SPUN I HIT THE BACK OF MY HEAD AND LEFT SHOULDER ON THE DOOR PILLAR, MY HEAD HURT AND I WAS DAZED. THE AIRBAGS HAD NOT GONE OFF I HIT THE ONSTAR BUTTON NOTHING HAPPENED I SMELLED BURNING SO I TURNED THE CAR OFF AND GOT OUT. I NOW HAVE A MINOR CONCUSSION DUE TO THE FAILURE OF THE AIRBAGS TO DEPLOY.

NHTSA complaint 10780684. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 65,000 miles

I WAS TRAVELING ON A STRAIGHT CITY STREET WHEN I WAS STRUCK BY A VEHICLE COMING OFF A SIDE STREET THAT HAD LOST CONTROL OF THEIR CAR. I WAS HIT ON THE DRIVERS SIDE DOOR. I WAS GOING ABOUT 25 MPH. I HIT MY HEAD ON THE DOOR FRAME ABOVE THE DRIVERS SIDE WINDOW. THE SIDE AIR BAG DID NOT DEPLOY. I WAS TAKEN TO THE HOSPITAL WHERE I HAD A CT SCAN OF MY HEAD AND NECK PERFORMED. I HAD A SLIGHT CONCUSSION (MEMORY LOSS). HAD HEAD AND NECK PAIN AFTER THE ACCIDENT. MY CAR WAS A TOTAL LOSS.

NHTSA complaint 10870046. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

132,000 miles

The contact owns a 2012 Chevrolet Volt. The contact stated that while the vehicle was parked and occupied, the contact attempted to start the vehicle; however, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 132,000.

NHTSA complaint 11746435. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Message on dash "Service High Voltage charging system" . Code cleared by inexperienced mechanic. Stalled on the side of the road with "Engine not available" , "Low propulsion" . My local Chevy dealership confirmed a high volt battery leak its now at risk for catching on fire

NHTSA complaint 11742075. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Car will randomly accelerate when not on gas pedal and/or a delay in brakes working. Has happened on more than one occasion.

NHTSA complaint 11724225. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The contact owns a 2012 Chevrolet Volt. The contact stated that the vehicle failed to start, and the lights inside and outside of the vehicle failed to illuminate. The vehicle was jump-started. The failure reoccurred while attempting to restart the vehicle, and the contact was unable to drive the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

NHTSA complaint 11712016. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Airbag sensor failure in seat.

NHTSA complaint 11686813. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
passenger presence detection system is malfunctioning, and causing a "service airbag" warning. This is a huge safety issue that could be detrimental or deathly in the event of an accident. This is a common issue among generation 1 volt owners, and should be considered for a recall or warranty coverage. The passenger presence detection system parts are discontinued, and even if I found the part the dealership cannot confirm for the pricey repair, that the airbag / sensor will not simply malfunction again -- which makes this a persistent safety concern and huge owner inconvenience to say the least.

NHTSA complaint 11644947. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Volt

Model year Complaints Recalls Deaths
2019 34 2
2018 220 2
2017 694 0
2016 169 1
2015 44 1
2014 93 0
2013 308 3
2011 49 1

Other 2012 Chevrolet models

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst