2013 Mazda MAZDA5

The defect

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

The risk

If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

The remedy

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Mazda North American Operations · up to 580,455 vehicles across all model years covered

crash · 5,000 miles

TL* THE CONTACT OWNS A 2013 MAZDA 5. WHILE PARKED WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE. THE FAILURE OCCURRED TWICE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. ..UPDATED 11/18/14 *BF

NHTSA complaint 10643803. Filed by an owner and not verified by NHTSA or by us.

crash · 11,000 miles

THE EMERGENCY BRAKES OF MAZDA 5 DO NOT WORK. MY CAR SLID OFF WHILE PARKED AND CRASHED AGAINST A MAILBOX. BOTH CAR AND MAILBOX WERE DAMAGED. MAZDA CLAIMS IT IS NOT RESPONSIBLE AS IT STATES IN ITS MANUAL THAT YOU NEED TO ALWAYS LEAVE THE CAR ON GEAR WHEN YOU PARK EVEN ON A FLAT LANDSCAPE. HOWEVER (1) SHOULDN'T THE EMERGENCY BRAKE STILL WORK AND (2) DOESN'T LEAVING THE CAR ON GEAR WHEN YOU PARK DAMAGE QUICKER THE GEAR BOX AND BRAKES? OTHER MAZDA 5 CAR OWNERS ALSO COMPLAIN THAT THEY REALLY HAVE TO PULL HARD TWICE OR THREE TIMES ON THE EMERGENCY BRAKES SO THAT IS STOPS CLICKING. THIS IS A SAFETY ISSUE AND MAZDA 5 CARS SHOULD BE RECALLED. *JS

NHTSA complaint 10661587. Filed by an owner and not verified by NHTSA or by us.

crash · 140,000 miles

I HAVE GONE TO MULTIPLE MECHANICS WITH NO HELP. MY VEHICLE SURGES OR REVS ANY TIME THE AC IS ON TO THE POINT THAT THE VEHICLE LUNGES FORWARD EVEN WHEN MY FOOT IS ON THE BRAKE. THIS OCCURS IN NEUTRAL, DRIVE AND PARK. IT SPECIFICALLY OCCURS WHEN I AM SLOWING DOWN, STOPPING, OR COASTING AT A LOW SPEED. IT ALSO JERKS WHEN IN DRIVE BUT NOT APPLYING THE GAS, THEN REVS WITH NO WARNING. NO CHECK ENGINE OR OTHER LIGHTS ARE COMING ON. I HAVE BEEN ON SEVERAL MAZDA FORUMS AND THIS SEEMS TO BE A RECURRING ISSUE WTH THIS VEHICLE. IT HAS CAUSED ME TO HIT A WALL (I WAS SLOWING DOWN, COMING INTO A PARKING SPACE) AND MY NEIGHBORS VEHICLE AS I WAS WAITING TO TURN RIGHT OUT OF OUR CONDOS.

NHTSA complaint 11244077. Filed by an owner and not verified by NHTSA or by us.

All of the door handles and locks have loosened and fallen off. Sliding door will not latch now. Hatch on rear has lost suspension.

NHTSA complaint 11697156. Filed by an owner and not verified by NHTSA or by us.

Unknown

NHTSA complaint 11690856. Filed by an owner and not verified by NHTSA or by us.

THE TCM FAILED ON THE CAR AND IT IS A VERY COMMON THING. THE DESIGN SET THE MODULE IN A LOCATION THAT OVERHEATS AND MALFUNCTIONS WHEN CONNECTION IS LOST WITH MECHANISMS THAT WARP UNDER HEAT, THE COST TO REPAIR AT THE DEALERSHIP WAS EXTREMELY EXPENSIVE

NHTSA complaint 11475344. Filed by an owner and not verified by NHTSA or by us.

The tire blow up and causing lost control and hit curbs and it’s causing accident and it’s damaged front and damaged engine, trans pan , transmission and steering gear and linkage

NHTSA complaint 11424198. Filed by an owner and not verified by NHTSA or by us.

8,000 miles

AFTER REPEATEDLY GOING TO VARIOUS MECHANICS TO GET A DIAGNOSIS THROUGHOUT THE YEARS, THEY WERE ALL UNSUCCESSFUL TO FIND ANY REPORT THROUGH THE VEHICLE'S COMPUTER. HOWEVER, MY CAR'S ENGINE IS CONSTANTLY REVVED UP EVEN WHEN APPLYING THE BRAKES AN SLOWING DOWN CAUSING IT TO JERK FORWARD. THIS OCCURS SUDDENLY AND RANDOMLY WHEN I AM GOING AT SPEEDS BELOW 20 MPH INCLUDING WHILE ON IDLE. IF I NEITHER APPLY THE BRAKES NOR THE ACCELERATOR, IT WILL STILL DRIVE FORWARD AT 3 MPH IN RHYTHMIC JERKY WAVES. WE TOOK THE VEHICLE TO THE LOCAL MAZDA DEALER FOR A KEY REPLACEMENT WHEN WE FIRST PURCHASED IT, AND I BELIEVE WE REPORTED THE PROBLEM THERE FIRST, BUT AFTER THE RIDICULOUS SERVICE WE GOT, I NEVER WANTED …

NHTSA complaint 11229841, quoted in part. Filed by an owner and not verified by NHTSA or by us.