2014 Audi SQ5

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Audi SQ5 vehicles manufactured May 22, 2013, to April 14, 2015. The affected vehicles have an electric power steering assist system that may shut down in cold temperatures due to a steering motor sensor fault.

The risk

If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

The remedy

Volkswagen will notify owners, and dealers will update the power steering control module software, free of charge. The recall began on July 31, 2015. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 48M1.

Volkswagen Group of America, Inc. · up to 5,625 vehicles across all model years covered

towed · 59,000 miles

TL* THE CONTACT OWNS A 2014 AUDI SQ5. BEFORE PURCHASING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V452000 (STEERING). WHILE ATTEMPTING TO DRIVE OUT OF THE PARKING LOT, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AUDI BEVERLY HILLS (2340 S FAIRFAX AVE, LOS ANGELES, CA 90016) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

NHTSA complaint 11190936. Filed by an owner and not verified by NHTSA or by us.

After seeing the rear subframe of a 2014 Audi Q5 nearly split in half due to rust, causing vehicle handling and steering issues, I inspected the rear subframe of my 2014 Audi SQ5 and found similar rust, though not quite as bad. The plastic gravel guards that use plastic rivets to attach to the rear subframe trap water, salt, and brine inside the hollow steel tubing of the subframe causing it to rust rapidly from the inside out in two locations, weakening the subframe and greatly increasing the chances of serious injury or death due to losing control of the vehicle. Photos of the damage were sent to one local dealer who claimed not to seen this type of damage before and refused to cover …

NHTSA complaint 11649645, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Vehicle has suffered extensive and catastrophic corrosion to the rear sub-frame resulting in structural danger to operate vehicle. Extensive rust appears to be the result of substandard materials and the manufacturer supplied installation of plastic guard which traps and retains moisture and debris next to the subframe. Damage was detected before vehicle incident could occur on road.

NHTSA complaint 11614147. Filed by an owner and not verified by NHTSA or by us.

I have a 2014 Audi sq5. Had vehicle in for service today and the tech discovered a huge rust hole in the rear subframe on both the left and right sides under the plastic shielding. This is a huge safety issue and this is not normal on a 10 year old vehicle to have this massive rust problem. After doing some research this seems to be a very common issue on this chassis, someone is going to die if one of these completely rusts through and breaks while driving. My previous car (13 Mercedes c300) had a recall for a similar issue with rear subframe rot. Something needs to be done with this Audi sq5. This is not safe and a recall should be made for these low quality rear subframes

NHTSA complaint 11604869. Filed by an owner and not verified by NHTSA or by us.

18,000 miles

FUEL PUMP STOPPED WORKING WHILE DRIVING. HAPPENED TWICE IN ONE TRIP AND FORTUNATELY WAS ON ROADS WITH LOW TRAFFIC.

NHTSA complaint 11246475. Filed by an owner and not verified by NHTSA or by us.

70,000 miles

TL* THE CONTACT OWNS A 2014 AUDI SQ5. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING RANDOMLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V452000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 70,000.

NHTSA complaint 11245409. Filed by an owner and not verified by NHTSA or by us.

70,000 miles

UNDER HIGH TEMPERATURES DRIVING TO OR FROM LOS ANGELES TO PHOENIX, THE FUEL PUMP MALFUNCTIONS AND THE CAR SHUTS DOWN. IT STARTS AGAIN AFTER VEHICLE COOLS DOWN. THE FIRST TIME IT SHUT DOWN AT BLYTHE CALIFORNIA AND THE CAR HAD TO BE TOWED TO THE AUDI DEALER IN RANCHO MIRAGE. DIAGNOSTIC SHOWED NO ISSUES WITH PUMP. THE SECOND TIME IT HAPPENED WAS 6/21/2019 WHILE DRIVING FROM LOS ANGELES TO PHOENIX. IT SHUT DOWN ON THE I-17 FREEWAY (I-17 AND JEFFERSON STREET). LOST ALL POWER TO THE VEHICLE DURING AFTERNOON RUSH HOUR TRAFFIC. I WAS LUCKY TO EXIT AND COAST UP THE EXIT OUT OF HARMS WAY. AUDI CHANDLEWR DEALER IDENTIFIED IT AS A FUEL PUMP VAPOR LOCK AND PUMP HAS TO BE REPLACED.

NHTSA complaint 11221899. Filed by an owner and not verified by NHTSA or by us.