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Volkswagen · NHTSA safety record

2017 Volkswagen Passat

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 110 safety complaints about the 2017 Volkswagen Passat with the US government. Of those, 9 describe a crash, 1 mentions a fire, 3 people were injured and no death is recorded. 7 recall campaigns are open against it.

The most complained-about system is the air bags, named in 28 complaints, 25% of the total. The typical failure was reported at 32,000 miles, the median across the 51 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2017 to August 2026 · How this is counted

What is on file

110 complaints on file

110

Complaints

9

Describe a crash

1

Mention fire

3

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
AIR BAGS 28 · 25%
UNKNOWN OR OTHER 21 · 19%
ELECTRICAL SYSTEM 18 · 16%
FORWARD COLLISION AVOIDANCE 16 · 15%
STEERING 16 · 15%
SERVICE BRAKES 15 · 14%
ENGINE 7 · 6%
FUEL/PROPULSION SYSTEM 6 · 5%
LANE DEPARTURE 6 · 5%
POWER TRAIN 5 · 5%
VISIBILITY/WIPER 4 · 4%
WHEELS 4 · 4%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 110.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 21.

24 18 12 6
17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2017 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2017 Volkswagen PASSAT, and it is a separate question from what owners report going wrong later.

Test 4 DR FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 10.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

7 on file

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

24V834000 · October 30, 2024

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Beetle, Beetle Convertible, 2012-2014 Passat, 2017 Passat Wagon, and 2006-2007 Passat Sedan vehicles. The driver's side frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
Dealers will replace the driver's side front air bag module, free of charge. Owner notification letters were mailed December 4, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 69EG, 69GQ, and 69E6.

Volkswagen Group of America, Inc. · up to 248,330 vehicles across all model years covered

UNKNOWN OR OTHER

21V321000 · May 5, 2021

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
The risk
Vehicles that do not meet all regulatory requirements may have an increased risk of injury, crash, or fire.
The remedy
Volkswagen will repurchase the vehicles. Owner notification letters were mailed May 20, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01F1.

Volkswagen Group of America, Inc. · up to 46 vehicles across all model years covered

UNKNOWN OR OTHER

20V561000 · September 16, 2020

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
The risk
Vehicles that do not meet all regulatory requirements may have an increased risk of a crash or injury to vehicle occupants.
The remedy
Volkswagen will notify owners and will repurchase the vehicles. The recall began October 6, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01E9.

Volkswagen Group of America, Inc. · up to 23 vehicles across all model years covered

UNKNOWN OR OTHER

19V679000 · September 25, 2019

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
The risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
The remedy
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Volkswagen Group of America, Inc. · up to 113 vehicles across all model years covered

EXTERIOR LIGHTING:HEADLIGHTS

19V389000 · May 22, 2019

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will inspect and, as necessary, block the headlight horizontal adjustment, free of charge. The recall began July 16, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 94L9.

Volkswagen Group of America, Inc. · up to 662,185 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

18V536000 · August 15, 2018

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
The risk
The loose brake bracket bolts can allow the caliper to move, reducing braking ability or causing a loss of vehicle control and increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will inspect the brake caliper bracket bolt tightness, replacing and re-torque the bolts as necessary, free of charge. Additionally brake caliper fasteners, bleeder valve, and brake hose bolts will be checked and torqued to the correct specification, if necessary, free of charge. For Passat vehicles, dealers will also inspect the parking brake cable for proper connection, free of charge. The recall began September 14, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 46H6.

Volkswagen Group of America, Inc. · up to 8,416 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:FLUID

17V075000 · February 8, 2017

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Passat vehicles. Brake fluid may leak slowly from the some of the brake line connections, resulting in a low brake fluid level.
The risk
A low brake fluid level may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will replace the affected brake lines, free of charge. The recall is expected to begin in March 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47N3.

Volkswagen Group of America, Inc. · up to 1,007 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 12,000 miles

I WAS HIT FROM BEHIND IN STOPPED TRAFFIC AND PUSHED INTO THE CAR IN FRONT OF ME. I WAS STOPPED IN HEAVY TRAFFIC ON A TWO-WAY ROAD WHEN HIT. THE DRIVER AIRBAG DIDN'T DEPLOY AND THE COLLISION INSPECTOR TOLD ME THAT MY SEAT BELT DIDN'T EITHER! I AM LUCKY I WASN'T HURT WORSE. THE CAR I WAS DRIVING WAS NOT A SAFE CAR, BUT WAS SOLD TO ME AS A CERTIFIED PREOWNED CAR.

NHTSA complaint 11084887. Filed by an owner and not verified by NHTSA or by us.

TIRES

1 injured · crash · towed

These tires were on 2017 VW passat on 19” aftermarket wheels driven by my son. Previous tires of different brand had flats on passenger side one month earlier. On July 26, 2022 the new tire had blowout on driver rear location causing vehicle to lose traction spin and crash into wooded area on side if I 75 south of Tampa. My concern is these aftermarket wheels had three flats in three week period. Two different brands of tires on same 19” aftermarket rims.

NHTSA complaint 11476440. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

fire

The main CPU component failed in my car and grounded out the second cylinder causing a fire to happen, This happened on my way from the store while I was in traffic and almost caused me to get into an accident. Luckily no one was hurt but now my car is not functional. I took it to a mechanic to see what the cause was and that's what they said it was the computer that failed and that I would need to take it to a dealership in order to have them fix it. When they asked me when I started noticing the symptom I said it started happening a couple months ago there was a random misfire check engine light that came on. And then this happened. I'm desperate please help me.

NHTSA complaint 11569663. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

crash · towed · 53,000 miles

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL BANGING SOUND COMING FROM THE REAR OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE STARTED TO SPIN OUT OF CONTROL AND CRASHED INTO A RETAINING WALL. THE VEHICLE SPUN BACK OUT INTO ONCOMING TRAFFIC. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO RICK CASE VOLKSWAGEN (LOCATED AT 3520 WESTON RD, WESTON, FL 33331, (954) 945-9367) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION SPRING DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE

NHTSA complaint 11161393, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am reporting a recurring safety-related defect involving the factory-installed infotainment touchscreen in my 2017 Volkswagen Passat SE Technology. The touchscreen intermittently malfunctions in several ways. At times, the entire infotainment system freezes and becomes completely unresponsive, preventing access to any controls. The screen also has developed "dead spots" where touch inputs do not register. Additionally, it sometimes registers "phantom touches," responding to inputs when the screen is not being touched. I believe this presents a safety concern because the infotainment system is an integrated component of the vehicle and is intended to be operated by the driver. When the

NHTSA complaint 11759962, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE

crash · 114,000 miles

The contact owns 2017 Volkswagen Passat. The contact stated that while driving at approximately 15 MPH, with the Forward Collision Avoidance system activated, the vehicle failed to detect another vehicle and the vehicle was involved in a crash. The air bags did not deploy. There was no injuries sustained. A Police report was filed but the information was not provided. The vehicle was vehicle was taken to a dealer where the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was 114,000.

NHTSA complaint 11755060. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
cracks in the fuel pump houisng cauisng vapors and fumes into my car.

NHTSA complaint 11751998. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
ABS sensor has failed. Air bag sensor is faulty due to abs

NHTSA complaint 11711118. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
while in cruise control and going up a incline or a hill The EPC light will come on and the car will start lugging down very badly and have no power, they've said vehicle has done this for a year now and we have not been able to get any kind of acknowledgment of it from another dealership or the actual company I've said make and model of vehicle Volkswagen Passat

NHTSA complaint 11702812. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
said vehicle started making a grinding sound and all of a sudden the brake pad or shoe they'll completely off of the vehicle and the caliper for disc brake was the wrong calipers on my front end of my vehicle and now it's upside down and backwards and it's not the right calipers for my vehicle

NHTSA complaint 11702816. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen Passat

Model year Complaints Recalls Deaths
2021 18 1 —
2020 18 3 —
2019 12 1 —
2018 45 4 —
2016 106 5 —
2015 243 7 —
2014 594 10 —
2013 748 9 2
2012 484 11 —
2011 16 0 1
2010 163 4 —

Other 2017 Volkswagen models

Every Volkswagen on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst