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Mercedes-Benz · NHTSA safety record

2023 Mercedes-Benz GLB 250

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 11 safety complaints about the 2023 Mercedes-Benz GLB 250 with the US government. Of those, no death is recorded. One recall campaign is open against it, covering the latches, locks and linkages.

The most complained-about system is the engine, named in 4 complaints, 36% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers January 2025 to September 2026 · How this is counted

What is on file

11 complaints on file

11

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 4 · 36%
POWER TRAIN 2 · 18%
UNKNOWN OR OTHER 2 · 18%
Carry Handle, Shell, Base 1 · 9%
FUEL/PROPULSION SYSTEM 1 · 9%
Other/I am not sure 1 · 9%
SERVICE BRAKES 1 · 9%
STRUCTURE 1 · 9%
VISIBILITY 1 · 9%
VISIBILITY/WIPER 1 · 9%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 11.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 6.

8 6 4 2
25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2025 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Mercedes-Benz GLB 250. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

LATCHES/LOCKS/LINKAGES:DOORS:LOCK

26V481000 · July 24, 2026

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
The risk
A vehicle rollaway increases the risk of a crash or injury.
The remedy
Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 31, 2026.

Mercedes-Benz USA, LLC · up to 310,667 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY
NHTSA Recall 26V481 (Mercedes-Benz recall no. 2026070007). Interim owner notification letter dated September 18, 2026, titled "Replace Driver Door Lock." The micro-switch in the driver door lock may corrode and fail to detect an open driver door, which can prevent the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway, increasing the risk of a crash or injury. Mercedes-Benz states in the interim letter that the remedy is not yet available and provides no date for when parts will arrive, leaving owners driving or parking a vehicle with a known rollaway defect. No crash, fire, injury, or fatality has occurred. Request: NHTSA

NHTSA complaint 11766570, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Safety Risk - Twice I was almost hit because my car didn't take off. O'REILLY Veri Scan Results - Free Emissions Status: Red Primary DTC: Mixture Formation (Cylinder 4) is irregular P219F: Fuel injectors measure and atomize fuel mixed with incoming air and sent to combustion chambers. Cylinder 4 PSI at 40 Mercedes Benz of San Juan $300 diagnostic Cylinder head needs to be replaced. Safety Risk - Twice I was almost hit because my car didn't take off. Problem has been confirmed by dealer. Not inspected by manufacturer, etc. Prior to failure there were no signs. Check Engine light came on and that is when it got checked at 55, 715 miles, soon after warranty ended.

NHTSA complaint 11739111. Filed by an owner and not verified by NHTSA or by us.

ENGINE
My 2023 Mercedes-Benz GLB 250 is experiencing engine misfires and fault codes consistent with a known cylinder head defect that is the subject of a recall affecting 2022 and earlier models. A certified mechanic has confirmed the issue aligns with the recall defect. Despite identical symptoms and engine configuration, my VIN is excluded. The condition results in loss of power and creates a potential safety hazard while driving. The following codes are referenced in the Mercedes recall and by recorded by the auto repair shop that provided an estimate for the repair: P1CEF85 - Injector injection quantity adjustment for cylinder balancing has almost reached the upper limit value at atleast one

NHTSA complaint 11733918, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Reporting because I see reports on other searches of this happening on other Mercedes Benz various years and models, the front stationary roof panel has shattered, cracked. I was lucky, my vehicle is only cracked (leaving my windshield components open to the weather , ie rain in Washington). Others report shattering while driving and having injuries from blowing glass. This appears to be an ongoing problem with Mercedes, they want over $2000 to fix a common problem with their vehicles.

NHTSA complaint 11733638. Filed by an owner and not verified by NHTSA or by us.

ENGINE
On December 19, 2025, the vehicle showed lights that a sparkplug had misfired. The dealer notified me that in less than two full years of having the 2023 vehicle, it required a complete engine rebuild. This is the third major engine problem I have had with the vehicle with more than $20K in fees. The services performed in December 2025 repairs included Cylinder Head Assembly to Replace Engine Cylinder Head Assemble due to multiple cylinder head fault codes, including misfire, injector injection, and mixture formation code. Cylinder 2 is leaking out of the exhaust valve. Camshaft replacement and rollers due to deep scoring on both intake and exhaust cams, not by cylinder two. Exhaust valve

NHTSA complaint 11720803, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Cylinder repair dealership said it's a known issue but Mercedes Benz said they will not cover the repair.

NHTSA complaint 11698759. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mercedes-Benz GLB 250

Model year Complaints Recalls Deaths
2022 11 1 —
2021 29 11 —
2020 54 20 —

Other 2023 Mercedes-Benz models

Every Mercedes-Benz on this site — 227 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst