CSR

Hyundai · NHTSA safety record

2025 Hyundai Santa Cruz

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

17

Complaints

1

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2025 Hyundai Santa Cruz have filed 17 safety complaints with NHTSA between November 2024 and July 2026. The most complained-about system is forward collision avoidance, named in 9 of them (53%). The typical failure was reported at 3,523 miles, the median across the 4 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

26V316000 · May 19, 2026

The defect
Hyundai Motor America (Hyundai) is recalling certain 2025-2026 Santa Cruz, Tucson, Tucson Hybrid, and Tucson Plug-In Hybrid Electric (PHEV) vehicles. Software in the front cameras may cause the forward collision avoidance system to activate prematurely and unexpectedly apply the brakes.
The risk
Unexpected braking increases the risk of a crash.
The remedy
Dealers will update the front camera software, free of charge. Owner notification letters are expected to be mailed July 17, 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 302. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 20, 2026.

Hyundai Motor America · up to 423,062 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW:CURTAIN

25V809000 · November 21, 2025

The defect
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson, 2025-2026 Santa Cruz, Santa Fe, Santa Fe Hybrid, and 2026 Genesis GV70 vehicles. The side curtain air bags may not have been installed properly, which can cause the air bags not to deploy as intended.
The risk
Side curtain air bags that do not deploy as intended increase the risk of injury in a crash.
The remedy
Dealers will reinstall the side curtain air bags, free of charge. Owner notification letters were mailed beginning December 29, 2025. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's numbers for this recall are 289 and 029G. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 22, 2025.

Hyundai Motor America · up to 258 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

24V877000 · November 20, 2024

The defect
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson and Santa Cruz vehicles. The console extension wiring assembly may be routed improperly, allowing the transmission to be shifted out of Park without applying the brake pedal.
The risk
A transmission that can shift out of Park without applying the brake pedal can result in a vehicle roll away, increasing the risk of a crash.
The remedy
Owners are advised to use the parking brake when parking the vehicle. Dealers will reroute the console extension wiring assembly, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 273.

Hyundai Motor America · up to 42,465 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 17.

FORWARD COLLISION AVOIDANCE 9 53%
ELECTRICAL SYSTEM 3 18%
EXTERIOR LIGHTING 3 18%
SERVICE BRAKES 2 12%
UNKNOWN OR OTHER 2 12%
ENGINE 1 6%
LANE DEPARTURE 1 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 10.

2024 2025 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

fire · towed · 7,738 miles

The contact owned a 2025 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, a loud popping noise was suddenly heard coming from the engine compartment with no warning lights illuminated. The contact stated that immediately following the failure, the power steering and brakes became inoperable, making it difficult to maintain control of the vehicle. The contact also noticed smoke coming from the engine compartment and was able to forcefully maneuver the vehicle to the side of the roadway. Shortly thereafter, the front of the vehicle near the engine compartment caught fire. After the vehicle was pulled over, the check engine warning light and low oil warning

NHTSA complaint 11736335, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

This is an ongoing safety issue with a 2025 Hyundai Santa Cruz Limited. The forward collision-avoidance system activates frequently and without cause during normal driving. The system will engage when another vehicle is simply turning, merging, or slowing down at a traffic light—normal, predictable situations where no emergency braking should occur. These unexpected activations create unsafe conditions, including one incident where the truck was rear-ended due to sudden, unnecessary braking. The issue has occurred more than 50 times over approximately eight months of ownership. The manufacturer has been contacted and stated that this behavior is “by design.” They advised having the vehicle

NHTSA complaint 11698749, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING:HEADLIGHTS

200 miles

The contact owns a 2025 Hyundai Santa Cruz. The contact stated that while driving at various speeds at night on several occasions, the headlights were dim and created a shadow across the roadway. The vehicle was taken to a dealer on multiple occasions. The dealer was initially unable to duplicate the failure but later diagnosed that the driver-side headlight bulb needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the same dealer on several occasions. The dealer ultimately deemed the headlight performance normal. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

NHTSA complaint 11749015. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
While driving at night I happened to notice that the headlights failed to illuminate the road sufficiently. Specifically, the truck was going downhill. As it approached the bottom and soon to go uphill, I noticed that there was a strict delineation in what was lit up and what was not. Being on a country two lane with no ambient lights and travelling at the posted 55mph I realized that I did not have enough distance to stop safely in the event that something be on the road ahead, e.g., deer. So concentrated is the light that it does not create any vertical illumination. (Picture travelling toward the bottom of a parabola.) I visited the Hyundai dealership in my area the next day. I asked

NHTSA complaint 11724893, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I was driving on a highway at 55mph at night today 3/1/2026 and all of a sudden the headlights, instrumentation lights, and computer display went out, very scary, the all turned back on about 1.5 seconds later.

NHTSA complaint 11721312. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE

2,000 miles

The contact owns a 2025 Hyundai Santa Cruz. The contact stated that after a month of owning the vehicle, while attempting to start the vehicle, the Forward Collision Avoidance warning light and other unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance warning light remained illuminated for approximately four miles and then turned off. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer suggested that the failure could be related to the camera. The contact stated that the camera was replaced. Most recently, the contact stated that after three weeks, the Forward Collision Avoidance warning light illuminated. The

NHTSA complaint 11711454, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I can not disable the Driver Attention Warning (DAW) function on this vehicle. The "Take a Break" warning comes up at random times for no apparent reason. I understand the functionality but it often gives false warnings, distracting me from the driving task. This car needs to the ability to shut off the function, and, like other vehicles, set a time for setting the warning, i.e., every 45 minutes, hour, etc.

NHTSA complaint 11699642. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Hyundai Santa Cruz

Model year Complaints Recalls Deaths
2024 35 1
2023 77 2
2022 179 4

Other 2025 Hyundai models

Every Hyundai on this site — 201 vehicles, 276 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst