CSR

Hyundai · NHTSA safety record

2025 Hyundai Santa Cruz

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 19 safety complaints about the 2025 Hyundai Santa Cruz with the US government. Of those, 1 describes a crash, 1 mentions a fire and no death is recorded. 3 recall campaigns are open against it.

The most complained-about system is forward collision avoidance, named in 10 complaints, 53% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2024 to September 2026 · How this is counted

What is on file

19 complaints on file

19

Complaints

1

Describe a crash

1

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 10 · 53%
ELECTRICAL SYSTEM 3 · 16%
EXTERIOR LIGHTING 3 · 16%
SERVICE BRAKES 2 · 11%
UNKNOWN OR OTHER 2 · 11%
ENGINE 1 · 5%
FUEL/PROPULSION SYSTEM 1 · 5%
LANE DEPARTURE 1 · 5%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 19.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 10.

12 9 6 3
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2025 Hyundai SANTA CRUZ, and it is a separate question from what owners report going wrong later.

Test PU/CC AWD PU/CC FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 16.4% 16.4%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

3 on file

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

26V316000 · May 19, 2026

The defect
Hyundai Motor America (Hyundai) is recalling certain 2025-2026 Santa Cruz, Tucson, Tucson Hybrid, and Tucson Plug-In Hybrid Electric (PHEV) vehicles. Software in the front cameras may cause the forward collision avoidance system to activate prematurely and unexpectedly apply the brakes.
The risk
Unexpected braking increases the risk of a crash.
The remedy
Dealers will update the front camera software, free of charge. Owner notification letters are expected to be mailed July 17, 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 302. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 20, 2026.

Hyundai Motor America · up to 423,062 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW:CURTAIN

25V809000 · November 21, 2025

The defect
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson, 2025-2026 Santa Cruz, Santa Fe, Santa Fe Hybrid, and 2026 Genesis GV70 vehicles. The side curtain air bags may not have been installed properly, which can cause the air bags not to deploy as intended.
The risk
Side curtain air bags that do not deploy as intended increase the risk of injury in a crash.
The remedy
Dealers will reinstall the side curtain air bags, free of charge. Owner notification letters were mailed beginning December 29, 2025. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's numbers for this recall are 289 and 029G. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 22, 2025.

Hyundai Motor America · up to 258 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

24V877000 · November 20, 2024

The defect
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson and Santa Cruz vehicles. The console extension wiring assembly may be routed improperly, allowing the transmission to be shifted out of Park without applying the brake pedal.
The risk
A transmission that can shift out of Park without applying the brake pedal can result in a vehicle roll away, increasing the risk of a crash.
The remedy
Owners are advised to use the parking brake when parking the vehicle. Dealers will reroute the console extension wiring assembly, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 273.

Hyundai Motor America · up to 42,465 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

fire · towed · 7,738 miles

The contact owned a 2025 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, a loud popping noise was suddenly heard coming from the engine compartment with no warning lights illuminated. The contact stated that immediately following the failure, the power steering and brakes became inoperable, making it difficult to maintain control of the vehicle. The contact also noticed smoke coming from the engine compartment and was able to forcefully maneuver the vehicle to the side of the roadway. Shortly thereafter, the front of the vehicle near the engine compartment caught fire. After the vehicle was pulled over, the check engine warning light and low oil warning

NHTSA complaint 11736335, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

This is an ongoing safety issue with a 2025 Hyundai Santa Cruz Limited. The forward collision-avoidance system activates frequently and without cause during normal driving. The system will engage when another vehicle is simply turning, merging, or slowing down at a traffic light—normal, predictable situations where no emergency braking should occur. These unexpected activations create unsafe conditions, including one incident where the truck was rear-ended due to sudden, unnecessary braking. The issue has occurred more than 50 times over approximately eight months of ownership. The manufacturer has been contacted and stated that this behavior is “by design.” They advised having the vehicle

NHTSA complaint 11698749, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Making a left turn against oncoming traffic into a convenience store parking lot. There was a car in the driveway waiting to exit the convenience store parking lot. As I crossed the oncoming traffic lane the crash avoidance light on the dash came on and the brakes locked up nearly causing me to be broadsided by the oncoming traffic. An obvious malfunction of the crash avoidance system. I contacted the dealer and reported the issue. They advised my software was up to date and it was probably a ghost reading by the camera and software. No further action taken by the dealer.

NHTSA complaint 11764533. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Loss of power while trying to accelerate. RPM's were going up, but the vehicle was very sluggish. Nearly got rear ended as I had turned right on a red from a stop to merge onto a 55mph road. I could not get up to speed and had to pull to the side of the road and engage my hazard lights. I turned the vehicle off and let it sit for a few minutes, then turned it back on and the issue went away. No lights/warnings or sounds were associated with the problem. First time driving the car today. Weather is mid 70's and overcast.

NHTSA complaint 11760583. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING:HEADLIGHTS

200 miles

The contact owns a 2025 Hyundai Santa Cruz. The contact stated that while driving at various speeds at night on several occasions, the headlights were dim and created a shadow across the roadway. The vehicle was taken to a dealer on multiple occasions. The dealer was initially unable to duplicate the failure but later diagnosed that the driver-side headlight bulb needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the same dealer on several occasions. The dealer ultimately deemed the headlight performance normal. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

NHTSA complaint 11749015. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
While driving at night I happened to notice that the headlights failed to illuminate the road sufficiently. Specifically, the truck was going downhill. As it approached the bottom and soon to go uphill, I noticed that there was a strict delineation in what was lit up and what was not. Being on a country two lane with no ambient lights and travelling at the posted 55mph I realized that I did not have enough distance to stop safely in the event that something be on the road ahead, e.g., deer. So concentrated is the light that it does not create any vertical illumination. (Picture travelling toward the bottom of a parabola.) I visited the Hyundai dealership in my area the next day. I asked

NHTSA complaint 11724893, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I was driving on a highway at 55mph at night today 3/1/2026 and all of a sudden the headlights, instrumentation lights, and computer display went out, very scary, the all turned back on about 1.5 seconds later.

NHTSA complaint 11721312. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Hyundai Santa Cruz

Model year Complaints Recalls Deaths
2026 5 3 —
2024 35 1 —
2023 79 2 —
2022 185 4 —

Other 2025 Hyundai models

Every Hyundai on this site — 205 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst